DaaS provider view

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of DaaS provider view

    The DaaS provider view within the Hardware Asset Workspace in ServiceNow offers an intuitive interface for Device as a Service (DaaS) providers to efficiently manage customer assets. This view consolidates critical asset management functions tailored for DaaS providers, enabling streamlined oversight and operational control of DaaS assets.

    Show full answer Show less

    To access the DaaS provider view, ensure activation of the following plugins:

    • Hardware Asset Management application (snhamp)
    • Hardware Asset Workspace (snitamworkspace)
    • Hardware Asset Management for Device as a Service (com.sndaasham)

    Key Features

    • Discrepancy Resolution: Easily identify and act on assets missing essential data such as serial numbers, asset tags, stockroom assignments, or DaaS account associations.
    • DaaS Account Selection: Select specific DaaS customer accounts to view detailed records including open and unassigned tasks, shipment statuses, and assets eligible for refresh.
    • Order Management: Create and manage inbound asset orders, Return Merchandise Authorization (RMA) response orders, and repair order lines related to customer DaaS assets.
    • Interactive Widgets and Charts: Access actionable dashboards showing asset conditions, task statuses, and workflow stages that enable quick and informed decision-making.

    Operational Insights and Workflow Stages

    The view provides detailed task tracking across multiple order flows with counts of open and unassigned tasks in each stage:

    • Inbound Asset Order Flow: Select, Pick, Prepare, Ship, Receive confirmation.
    • RMA Response Order Flow: Evaluate asset, Schedule shipment, Receive confirmation, Repair asset, Schedule refresh.
    • Repair Order Flow: Tracks repair-related tasks and shipment activities.

    Additional key metrics include the number of assets eligible for refresh—those that have passed their refresh date—helping providers proactively manage asset lifecycle and customer service.

    Benefits for ServiceNow Customers

    • Improved visibility and control over DaaS customer assets and related workflows.
    • Faster resolution of asset data gaps to maintain accurate inventory and service records.
    • Efficient management of inbound, RMA, and repair orders to support customer satisfaction.
    • Actionable insights through widgets and charts to prioritize tasks and asset refresh planning.

    The DaaS provider view in the Hardware Asset Workspace is an intuitive interface of the Device as a Service application to manage the assets of the customers of DaaS providers.

    Note:
    You must activate the following plugins to access the DaaS provider view:
    • Hardware Asset Management application (sn_hamp)
    • Hardware Asset Workspace (sn_itam_workspace)
    • Hardware Asset Management for Device as a Service (com.sn_daas_ham)

    For more information about the DaaS feature, see Device as a Service.

    Use the DaaS provider view to perform the following:
    • Act on discrepancies such as assets missing serial number, stockroom, or DaaS accounts.
    • Select a DaaS account for which you want to view the records such as open or unassigned tasks, shipment status, and the number of assets that are eligible for refresh.
    • Create and manage inbound asset orders, RMA response orders, and repair order lines for the DaaS assets of your customers.

    Select any widget or chart to view detailed information and take appropriate actions on the assets that are marked as DaaS assets or dedicated to accounts.

    DaaS provider view in Hardware Asset Workspace.
    Widget/Chart Description
    Important Actions
    Fill in missing asset tag Action to be performed on the assets that have missing asset tag.
    Fill in missing serial number Action to be performed on the assets that have missing serial number.
    Fill in missing DaaS account Action to be performed on the assets that have missing DaaS accounts.
    Fill in missing stockroom Action to be performed on the assets that have missing stockroom information.
    DaaS account Customer of the DaaS provider whose data is being referenced.
    Inbound order tasks
    • Open tasks: Number of open tasks in each stage of the Inbound asset order flow.
    • Unassigned tasks: Number of unassigned tasks in each stage of the Inbound asset order flow.
    The Inbound order flow includes the following stages:
    • Select
    • Pick
    • Prepare
    • Ship
    • Receive confirmation
    For more information, see Managing inbound asset orders for DaaS assets.
    RMA response tasks
    • Open tasks: Number of open tasks in each stage of the RMA response order flow.
    • Unassigned tasks: Number of unassigned tasks in each stage of the RMA response order flow.
    The RMA response order flow includes the following stages:
    • Evaluate asset
    • Schedule shipment
    • Receive confirmation
    • Repair asset
    • Schedule refresh
    For more information, see Managing RMA response orders for DaaS assets.
    Repair order tasks
    • Open tasks: Number of open tasks in each stage of the repair order flow.
    • Unassigned tasks: Number of unassigned tasks in each stage of the repair order flow.

    The repair order flow includes the following stages:
    Shipment assets Open shipment tasks in RMA response order or Inbound asset order flow.
    Assets eligible for refresh Number of assets that are eligible for refresh, which have surpassed the refresh date.