Submit an asset reclamation request

Use Reclaim Asset catalog item to efficiently reclaim hardware assets when an employee leaves an organization or moves to a different role.

Before you begin

Important:

Asset reclamation supports hardware and consumable assets. Asset bundles and pallets aren't supported by default and require customization of the reclamation flow and request to handle these asset classes.

Role required: Any employee can submit an asset reclamation request.

About this task

Note:

To exclude a lost or stolen asset from the Reclamation form, open the asset record, clear the Assigned to field, and select Save. The asset no longer appears in the Reclamation form.

Procedure

1. Navigate to All > Service Catalog.
2. Select Asset Lifecycle.
3. Select Reclaim Asset from the Items list.
4. On the Catalog Item to kick off Reclaim Asset workflow form, fill in the fields.

   Table 1. Reclaim Asset form

   Fields	Description
   Requested by	The role of the person, such as an HR professional, Manager, or Employee, who submits the asset reclamation. If Manager is selected, all the employees reporting to the Manager appear in the Requested for field. If Employee is selected, the Requested for is set to read-only.
   Requested for	Person for who you're submitting the asset reclamation.
   Employee separation	Whether the person for who you're submitting the asset reclamation is leaving the organization or moving to a different role.
   Asset	Hardware assets assigned to the person for who you're submitting the asset reclamation.
   Reclaim method	The method how you want to collect the hardware assets from the departing employee. You can pick up the assets or the employee can either drop off or ship them to the organization.
   Legal hold method	If the hardware assets need to be kept on hold because of any legal reasons.
   Notes/Special instructions	Any instructions if you want to mention.

5. Select Submit.
   An Asset Reclamation Request is created.