Software Asset Analytics dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 5 minutes to read
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    Summary of Software Asset Analytics dashboard

    The Software Asset Analytics dashboard in ServiceNow’s Zurich release provides comprehensive visual insights into software license compliance, costs, and optimization opportunities. Integrated with Performance Analytics, this dashboard offers trend charts and detailed reports on true-up costs, license compliance, and removal summaries, helping customers effectively manage software assets and control software spend.

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    Note that this dashboard is not available for new Zurich users who activate the Software Asset Management Professional (com.snc.samp) plugin after upgrading to Zurich. Existing users with prior activation and no Workspace plugin can still access it. Access is via Software Asset > Overview or the Dashboards menu depending on plugin activation.

    The dashboard allows interaction with reports by selecting elements for more details and customizing widgets. Data refreshes occur daily or whenever new reconciliation results are available. Exporting charts as PNG or JPG is supported. Filtering by publisher and product is available for focused analysis.

    Key Features

    • Overview Tab: Displays key metrics including true-up cost, compliance status of publishers and products, potential savings from reclaiming removal candidates, software spend breakdown by publisher, and product lifecycle heat maps.
    • License Summary Tab: Provides overall product compliance percentage, software spend not in use, expiring maintenance entitlements within 6 months, historical cost trends, and potential savings from license optimizations for Microsoft Windows Server and on-premise Red Hat Enterprise Linux (RHEL).
    • Compliance Summary Tab: Shows time-series compliance trends such as true-up costs, numbers of publishers and products out of compliance, over-licensed amounts, and potential savings, with drill-downs by publisher, product, and scorecard.
    • Removal Summary Tab: Tracks removal candidates categorized by justification (low usage, restricted software, unlicensed, unallocated), candidates needing attention, and those not updated recently. Also shows year-to-date actual savings from completed removals.

    Key Outcomes

    • Enable detailed monitoring of software license compliance and costs, helping prevent overspending and reduce audit risks.
    • Identify potential savings through license reclamation and optimization, especially for high-cost software publishers and products.
    • Access actionable insights through interactive reports and filtering, supporting informed decision-making in software asset management.
    • Track maintenance entitlements and license lifecycle status to proactively manage renewals and end-of-life software.

    View true-up costs and license, compliance, and removal summaries trend charts on the Software Asset Analytics dashboard integrated with Performance Analytics.

    Note:
    The Software Asset Analytics dashboard is no longer available for new Zurich users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Zurich without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Zurich.
    • If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Zurich but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard.
    • If you activated the Software Asset Workspace (sn_sam_workspace) store application after upgrading to Zurich, you won’t be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu.

    The Software Asset Analytics dashboard tab is accessed by navigating to Software Asset > Overview. Select an element within a report to see more information, or add and move widgets as needed.

    The Overview, License Summary, and Compliance Summary tabs are updated whenever a new reconciliation result is available. Results are updated daily for the Removal Summary tab. You can save charts in PNG or JPG formats.

    The graphs show important statistics about the software that is being tracked. In the Overview and Optimization, you can filter by publisher and product to narrow the results.
    Note:
    If you are not seeing data in the Overview dashboard, verify the glide.cms.enable.responsive_grid_layout system property is set to true.

    Overview of analytics dashboard

    Table 1. Overview tab
    Report Source list Description
    True-up Cost Product Results Cost to be compliant based on the average prices in entitlements for the rights.
    Publishers out of Compliance Product Results Number of publishers that have at least one software model out of compliance.

    Select the report to view the results in the Software license usage.
    Products out of Compliance Product Results Number of products that have at least one software model out of compliance.

    Select the report to view the results in the Software license usage.
    Potential Savings Product Results Cost saved if removal candidates are reclaimed.
    True-up Cost Breakdown Product Results Cost to be compliant based on the average prices in entitlements for the rights by publisher.
    Software Spend Breakdown License Metric Results Total software cost of all entitlements not retired by publisher.
    End of Life Products Product Lifecycle [sam_sw_product_lifecycle] Heat map of software product lifecycles that are reaching their end of life cycle. Select to drill-down to the software installations.

    License Summary

    Table 2. License Summary tab
    Report Source table Description
    Overall Product Compliance Product Result

    [samp_product_result]

    		 Total percent of compliant products.
    Percent Spend Not in Use Product Result and License Metric Results

    [samp_product_result] and [samp_license_metric_result]

    		 Percent of software spend that is not in use (over-licensed amount and potential savings).
    Expiring Maintenance Entitlements Software Entitlement

    [alm_license]

    End date of the total sum of all entitlements that are going to expire within 6 months.

    The total sum of entitlements includes:
    • Perpetual
    • Maintenance
    • Perpetual + Maintenance
    • Upgrade
    • SA
    • Perpetual +SA
    • Step-up
    Select the report to view details about the specific entitlements that are going to expire.
    Note:
    Maintenance and SA entitlements are not displayed as the Perpetual entitlements associated with them are displayed.
    Software Spend License Metric Results

    [samp_license_metric_result]

    		 Total software cost of all entitlements that are not retired.
    Week over Week Cost Summary Product Result and License Metric Results

    [samp_product_result] and [samp_license_metric_result]

    		 True-up cost, potential savings, and over-licensed amount for a series of weeks.
    Month Over Month Software Spend License Metric Results

    [samp_license_metric_result]

    		 Total software spend in a series of months.
    Potential Savings by Optimizing Licenses Potential Savings by Optimizing Licenses

    [samp_license_optimization_summary]

    Potential cost savings for licenses on your physical hosts and clusters that are based on recommended license optimizations.

    Note:
    This report is available only for Microsoft Windows Server and on-premise Red Hat Enterprise Linux (RHEL) licenses.

    Select the report to view details about the recommended license optimizations and associated cost savings for each host or cluster. License optimizations include the recommended license, recommended rights, and recommended spend.
    Overall Publisher Compliance Product Result

    [samp_product_result]

    		 Percentage of products that are compliant by publisher.
    Spend In Use by Publisher Product Result and License Metric Results

    [samp_product_result] and [samp_license_metric_result]

    		 Spend in use by publisher = [[Total spend] — [Over-licensed amount] — [Potential savings]] / Total spend.
    Software Spend by Publisher License Metric Results

    [samp_license_metric_result]

    		 Total software spend by publisher.

    Compliance Summary

    Compliance summary consists of time-series data using Performance Analytics to show the compliance trends over time. The source for compliance analysis data is the Product Result [samp_product_result] table.

    Table 3. Compliance trend: True-up Cost
    Report Description
    True-up Cost Cost to be compliant based on the average prices for entitlements for the rights.
    Publishers out of compliance Number of publishers that have at least one software model out of compliance.
    Products out of compliance Number of products that have at least one software model out of compliance.
    Potential savings Cost saved if removal candidates are reclaimed.
    Breakdowns Shows the detailed list of results based on the widget selected. Breakdowns include Publisher, Product, and Scorecard.
    Records Shows the detailed list of product results based on the widget selected.
    Table 4. Compliance trend: Over-licensed amount
    Report Description
    Over-licensed amount Cost of licenses owned but not being used.
    Publishers over-licensed Number of publishers that have at least one software right not being used.
    Products over-licensed Number of products that have at least one software right not being used.
    Breakdowns Shows the detailed list of results based on the widget selected. Breakdowns include Publisher, Product, and Scorecard.
    Records Shows the detailed list of product results based on the widget selected.

    Removal Summary

    The source for removal summary data is the Reclamation Candidate [samp_sw_reclamation_candidate] table.

    Table 5. Removal Summary tab
    Report Description
    Reclamation Candidates Total number of active removal candidates with a low usage justification.

    Select the report to show the filtered list of records.
    Restricted Installs Being Removed Total number of active removal candidates with a restricted software justification.

    Select the report to show the filtered list of records.
    Unlicensed Installs Being Removed Total number of active removal candidates with an unlicensed justification.

    Select the report to show the filtered list of records.
    Unallocated Installs Being Removed Total number of active removal candidates with an unallocated justification.

    Select the report to show the filtered list of records.
    Candidates Requiring Attention Number of removal candidates in the attention required state.

    Select the report to show the filtered list of records.
    Candidates Not Updated in 30 Days Number of removal candidates that have an updated date value older than 30 days.

    Select the report to show the filtered list of records.
    Actual Savings Year-to-date Sum of potential savings in a given month of closed complete removal candidates.
    Removal Candidates Breakdown Active removal candidates in various breakdowns (State, Publisher, Product, Justification, and Last Updated).