ServiceNow ®saved 80M in 2023 by enabling self-service options that helped avoid the need for employees and customers to request support. But that’s just one part of how we’ve applied AI across the entire support lifecycle. Using our GenAI driven platform, we’ve improved customer satisfaction with the entire support experience from issue to resolution, while also increasing support engineer efficiency by 10%. Join us to learn about how we used AI at every step of our customer and employee support experience and the lessons we’ve learned along the way.
- Type: Now on Now
- Solutions: Customer Service Management, DevOps, AI, Employee Center, Now Platform
- Topics: AI, Now on Now, Core Technology, Customer Service & Operations, HR, Now Platform, Surprise Me
- Audience: Administrator, Business Analyst, Enterprise Architect, Executive, Experienced Developer, Implementer, Platform Owner