Transform work with AI as your UI for autonomous actions and results with web & voice agents, Now Assist Explorer, ServiceNow Lens, and much more.
AI at ServiceNow Overview ServiceNow AI Platform AI Experience AI Agents AI Control Tower AI Agent Fabric Now Assist Responsible AI
INTRODUCING AI Experience The UI for Enterprise AI
Copilots can summarize. AI Experience can act. Meet the next breakthrough in how we engage with technology. With AI Experience by ServiceNow, prompts replace pages and conversations replace clicks. Interact with AI agents through text, voice, images, or data—right where you work.
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Featured capabilities in AI Experience AI Web Agents Work with AI agents that navigate external apps and systems to tackle tasks across environments—so you don't have to. AI Voice Agents Converse naturally with AI agents that understand your context and deliver instant support free from menus. AI Data Explorer Uncover insights from any data source on the platform, and perform AI-powered data explorations for strategic analysis. AI Lens Extract, understand, and use data from any image or screen to accelerate workflows and resolution.
Additional capabilities AI guardrails Put guardrails in place to block offensive, unsafe, or malicious content. See Docs Human-in-the-loop design Review, guide, or override AI decisions in real time. Read Article Stay in control Manage and govern any AI through a single pane of glass. See AI Control Tower
Built into the ServiceNow AI Platform Unlock your organization’s full potential with AI Experience, built directly into the ServiceNow AI Platform. Through this single system of action, AI, data, and workflows converge—so intelligence doesn’t just assist, it acts. Explore Platform AI Use conversational prompts wherever you work within the ServiceNow Platform to engage with powerful AI agents. They act on your behalf and help you get work done. Video CTA Explore ServiceNow AI Data ServiceNow AI is informed by and connected to your enterprise data in real time—regardless of the source. With that built-in business context, AI Experience delivers instant insights and actions for people. Video CTA Explore Data Connector Workflows AI Experience is built natively into the world’s most powerful end-to-end workflow automation platform. It enables people to team with AI to support and accelerate any workflow. Video CTA See Workflow Automation
Explore related solutions and capabilities ServiceNow AI Agents Enable autonomous AI agents that take action, solve business challenges, and boost productivity across your organization. Now Assist Use out-of-the-box GenAI to create new content, resolve issues, and answer questions using your existing context. AI Control Tower Monitor, manage, and govern AI assets through a central hub on the ServiceNow AI Platform. Workflow Data Fabric Power AI agents, workflows, and analytics with real-time data from any source, all on a single platform.
Talk to our AI experts Get answers to your questions and discover how you can put AI to work to transform your business. Get Started See All Resources Press Release Read the full announcement to learn how ServiceNow has introduced the AI Experience to become the UI for Enterprise AI. Launch Video Discover how the AI Experience transforms the future of work. Learn how you can drive results—and see it in action through a demo. AI Use Case Library Watch and learn. Explore real-world use cases powered by out-of-the-box AI capabilities across IT, HR, CRM, and more.
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