Tokyo Big Sight
3 Chome-11-1 Ariake, Koto City
Tokyo 135-0063, Japan

For changes to your badge information, visit your Attendee Portal ---> Registration Summary section. Then click the pencil icon to complete any necessary edits to your name, title, or company prior to arriving on-site.

Download ServiceNow Events on your phone for venue maps, your personal agenda, and updates. Use the app store of your choice:

Apple App Store
Google Play Store

To get started using the app:

1. Open the app, then enter the email address you used to register. You will receive a 6-digit verification code in your email. Enter the code, and you’re ready to use the app.

2. An express check-in QR code will pop up when you open the app—use this on-site at Badge Pick-Up to receive your badge.

3. Click ‘Networking’ on the home screen navigation and opt-in to Messaging. Use Messaging to find and communicate with other attendees.

Badge Pick-Up opens at 8:30 a.m on Level 3, E354a.

Bring your photo ID. For faster check-in, show the express QR code that pops up when you open the mobile app.

You must always wear your badge while attending World Forum Tokyo.

Network: WorldForum2025
Password: #putAItowork

We recommend business casual attire for your day. Consider bringing a light jacket or sweater for the meeting rooms and wear comfortable shoes ─ you’ll be doing a lot of walking.

Please bring your mobile device, as you’ll need it to access the mobile app throughout the event. If you’re participating in Learning Labs, be sure to bring your laptop and charger.

Explore our knowledge-packed sessions, trainings, demos, and more with the Sessions Catalog. Filter topics, favorite the ones that interest you, and register for the sessions you’d like to attend.

Your selections will appear in the “My Agenda” section on the event mobile app, so you’ll always know where you need to be throughout the day.

Plan to arrive at your sessions at least five minutes early to secure your seat.

Sessions marked "Save a seat" have limited seating, so be sure to sign up as soon as possible.

For sessions that are marked “full,” you are welcome to get in line outside of the room in case any seats become available. There are no waitlists.

10:00 a.m. | Main Stage

Be inspired to put AI to work across every corner of your business.

Day 1 - Main Keynote 
Introducing the latest ServiceNow technology and AI platform strategies. We will also feature presentations by industry experts and customers who are implementing cutting-edge initiatives.

Day 2 - Main Keynote 
We will welcome speakers who focus on technology and provide an in-depth look at the latest features and direction of ServiceNow's AI platform.

CreatorCon is the ultimate hands-on way to dive into experiences designed for beginners to advanced developers. From Build an AI Agent mini-labs , you’ll get real experience with AI tools you can’t find anywhere else.

Join the SNUG meet up in the CreatorCon area of Expo during the networking reception on Day 2, October 23.

This is a great opportunity to connect and share insights with SNUG members and the ServiceNow Community.

Connect with peers, discuss challenges, and get advice from industry experts and sponsoring partners. Experience ServiceNow’s latest AI-driven workflow solutions, attend theatre sessions on digital transformation, and see activations, demonstrations, and more from leading organizations.

• Oct 22 - 8:30 a.m. – 6:30 p.m. | Expo Area
• Oct 23 - 8:30 a.m. – 6:40 p.m. | Expo Area

Explore cutting-edge technology, connect with experts, and experience live demos that will give you actionable advice from industry experts with exhibits like:

• AI Agent demos – featuring AI Control Tower
• CRM demos
• Now on Now Genius Bar

If you have an appointment scheduled in our Meeting Center, you can go directly there to meet your host.

4:10 p.m. | Expo Hall

Time to relax, meet up with your peers, and reflect on the valuable insights you’ve gained today. The reception will run until 6:30 p.m.

Special Live will take place on October 22 from 5:15 p.m. - 6:15 p.m. at the Main Stage.

We will be hosting an Special Live featuring artist Ayaka. To participate in the live event, you need to register for the live session during the event registration.

We look forward to seeing you!