Is your IT mostly reactive? Or are you proactive with people amplified by intelligent systems? Pick what sounds most like your typical Tuesday.
Each team has a few signature challenges. Start with the one that costs you the most time, money, or sleep.
We’ll identify which solution actually works, how it works, and the value it delivers standalone—minus the marketing lingo.
Pick your starting point. We’ll show you how to get started in your specific environment without disrupting your stack.
the expert?
Gartner, Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Ankita Hundal, Rich Doheny, 2 September 2025
https://www.servicenow.com/thank-you/lpayr/gartner-mq-ai-applications-itsm.html
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
IT Wizard
Identify how your team works
The requests never stop. And neither do you.
This is you if:
- Your team spends most of their time on repetitive requests.
- Knowledge lives in people’s heads or scattered docs.
- Every request requires human intervention.
- Your ticket queue grows faster than you can close it.
You’ve patched together some automation, but the seams are showing.
This is you if:
- You‘ve automated some requests (the “easy wins”) but most work is still manual.
- Different tools for different tasks—nothing‘s connected.
- Onboarding still requires touching 6+ systems manually.
- Shadow IT exists because approved processes are slow.
You’ve orchestrated some serious flow, but now you’re scrambling for scale.
This is you if:
- Most standard requests are fully automated end-to-end.
- Systems integrate seamlessly.
- You have a self-service portal employees actually use.
- But you’re still reactive—just faster at it.