Use this practical, personalized, no-nonsense guide to learn how you can achieve your AI orchestration and automation goals with ServiceNow.
IT Guide
Find Your Path
Autonomous Service Operations
AI Orchestration
Autonomous IT and Security
reactive to incidents and alerts
You’ve got solid monitoring and a fast response game, but…
Everything still stops until a human jumps in. Every alert becomes your alert. Every incident becomes your incident. And even though you’ve made reacting efficient, it’s still reacting.
Sound
familiar?
Your monitoring is great and you fix things fast, but let’s be real: Monday it’s disk space. Tuesday it’s memory. Wednesday at midnight you’re tuning an API while half asleep. Thursday it’s backups. Friday it’s disk space again. You solved five incidents in a week, but you personally touched every single one.
What happens when
you fix this:
Incidents fix themselves before you see them.
Disk space approaching threshold? The system automatically archives old logs, clears temp files, and resizes if needed. You get a notification that it happened, not an alert that you need to act. Memory leak detected? The system auto-restarts the service and logs the pattern. You review the trend data later, not urgently at 2 am.
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Alert volume drops dramatically.
Not because you’re ignoring problems, because problems are being prevented or auto-remediated. You go from 15-20 actionable alerts per week to 2-3 that actually need human intelligence. Your team focuses on anomalies and exceptions, not routine issues.
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Your team works on strategy, not incidents.
That senior engineer? They’re designing the next-generation architecture. The on-call rotation? It’s quiet because most incidents self-heal. Your team’s time is spent on work that moves the business forward, not responding to the same disk space issues over and over.
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Operations scale without linear headcount growth.
More infrastructure doesn't mean proportionally more incidents requiring human response. Self-healing capabilities scale with your environment. You can confidently support 2x or 3x infrastructure growth without doubling your team.
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patty’s take
“I used to fix problems. Now I read reports about problems that fixed themselves. Huge difference.”
Patty
IT Wizard
Step 3
Discover your tailored solution
Move from reacting to issues to watching them resolve themselves. Unlock proactive, self-healing operations that scale.
See Your Solution