IT Guide Find Your Path Autonomous Service Operations AI Orchestration Autonomous IT and Security
YOUR SOLUTION Autonomous Service Operations, the smarter service desk . Autonomous Service Operations brings in intelligent automation to handle the repetitive IT requests currently consuming your team’s time—no human intervention required. Find out what it is, how it works, and why it will solve your critical pain points below.
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How does Autonomous
Service Operations work? Employees submit requests through a self-service portal. The system understands what they’re asking for, validates it against your policies, orchestrates the work across your systems, and resolves it automatically. Your team only gets involved when something truly needs human judgment. This isn’t just a ticketing system with workflows. It’s automation that learns, adapts, and handles the full lifecycle of common requests—from intake to resolution.
What do you gain with
Autonomous Service Operations? Proactive problem solving AI-driven root cause analysis stops repeat issues, autonomous alert triage resolves incidents almost instantly, and predictive intelligence fixes problems before they impact users. Unleashed innovation Eliminate or reduce manual, fragmented processes across IT teams, reduce ticket volume and speed up resolution, and enable IT teams to refocus on strategic business growth. Immediate autonomous augmentation Autonomous Service Operations can be activated quickly, and rapid adoption accelerates progress toward greater autonomy while freeing teams for higher-value work.
Autonomous Service Operations solves your pain points:
  • No more repetitive request avalanche.
    Password resets, access provisioning, software requests that consume 50%+ of your team’s time get handled automatically.
  • No more scaling problem.
    System handles requests without adding headcount, so IT can support company growth without drowning.
  • No more response time bottleneck.
    Requests that took hours or days now complete in minutes, business moves faster.
  • No more knowledge dependency.
    Processes live in the system, not in people’s heads. No more “only Sarah knows how to do this.”
  • No more team morale issue.
    Your people stop being human ticket processors and start doing actual IT work.
Automation worked for EY.
It can for you too. EY, a global professional services network, implemented ServiceNow AI Agents to automate routine IT and HR service tasks like generating resolution notes, summarizing incidents, and enabling employee self-service. This transformation freed service desk agents to focus on complex challenges while employees stayed productive, proving that responsible AI implementation puts people first.
Why is ServiceNow 
the expert? We have 20+ years of working with IT teams exactly like yours. We’ve seen every type of IT tangle out there—the inner workings of thousands of organizations. We’ve helped teams move from drowning in tickets to running autonomous operations. We’ve automated millions of workflows, orchestrated billions of processes, and learned what actually works at each stage.
“With the ServiceNow AI Platform, we can adapt quickly, respond to people faster and measure what is happening around the world.” Brian Eble Principal, Enterprise Technology in Core Business Services Technology Group, EY
Step 4
Your path forward with Autonomous Service Operations Tired of living in incident response mode? Time to reinvent IT and embrace proactive automation. Autonomous Service Ops eliminates firefighting, automates routine tasks, and frees your teams to innovate. Find out how self-healing infrastructure and AI-powered workflows can revolutionize your operations. Explore Solution
Engaging your
buying committee Building consensus across your buying committee requires a strategic, tailored approach that addresses each stakeholder’s unique priorities and speaks to the specific value drivers for each decision-maker.
CIO/CTO
Autonomous Service Ops delivers zero-touch support with minimal resolution times, while creating capacity hours. See how you can free your teams for strategic initiatives.
 Video CTA Request a Briefing CISO Integrating IT ops and security with predictive incident prevention ensures uptime, continuity, and proactive threat detection. See how security and IT converge for comprehensive protection. Video CTA Watch Demo CFO/CPO Quantifiable savings come from reduced mean time to resolution, fewer escalations, elimination of redundant tool licenses, and increased capacity hours. See your potential gains. Video CTA Calculate Your AI Value Legal/Risk Monitoring, audit-ready docs, and automated workflows keep services visible, compliant, and consistently governed. Review governance and compliance frameworks from ServiceNow. Video CTA Review Frameworks
patty’s take “Congrats on making it here. Seriously. Now the question is: what comes next?”
Patty
IT Wizard
Get started
with implementation We provide comprehensive implementation support through ServiceNow Impact and its proven methodologies, expert guidance, and structured success plans. The team’s goal is to help you maximize platform value from day one through continuous optimization.
The ServiceNow Impact team provides tailored success plans and provides the expertise you need to get value fast. Video CTA More on Impact Access implementation resources that accelerate your autonomous service operations journey. Video CTA Review Best Practices
Partner with experts The ServiceNow partner ecosystem includes Elite and Premier consulting firms with deep Autonomous Service Operations expertise. Bring on proven methodologies, industry-specific knowledge, and hands-on experience to ensure successful deployment and long-term operational excellence. Find a Partner
Build your team’s skills ServiceNow University offers comprehensive training paths from foundational administration to advanced specializations, ensuring your teams have the skills to configure, manage, and optimize autonomous service operations. Visit ServiceNow University
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