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Partially Automated IT The good news? You’re not starting from zero. You’ve made progress (and it shows). But here’s what you know that others might miss. You’ve solved for speed on individual tasks, but complete workflows still hit manual handoffs. The transformation that could drive real business impact? It’s just out of reach because the connections between systems still require people.
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The risk isn’t in moving forward.
It’s in staying where you are. Your ceiling? The integration tax. Here’s how it’s blocking you: You have automation, but need orchestration. Each system does its thing in isolation. Your onboarding script creates an AD account, but then someone has to manually provision access in Jira. And Slack. And the HR system. You automated step two, but steps three to seven are still manual. Your automation has become a maintenance burden. You have scripts written by people who no longer work on your team. Workflows built in tools nobody fully understands. Integration points that break when systems update. You’re spending more time maintaining automation than you saved by building it. You can’t see what’s actually happening. Process monitoring? That’s manual. You can see that the email got created, but you have no visibility into whether the entire onboarding process was completed successfully. When something breaks, you find out from a confused new hire. Every new system means more custom work. The business wants to add a new tool. Great, now you need to build integrations, update scripts, create new workflows, and somehow make it talk to everything else. What should be “add a system” becomes “six weeks of custom development.”
Patty’s Take “My systems used to be soloists screaming over each other. Now they’re an orchestra. Same instruments, way better sound.”
Patty
IT Wizard
Step 2
Identify your biggest problem Let’s get specific about your challenges. What’s hitting you the hardest? Think of the main issue you’re having that keeps you up at night. Read the four common problems below that IT teams face, and pick the one that’s causing you the most pain right now:
Manual handoffs between systems
Manual handoffs between systems

This is you if:

  • You’ve automated individual steps but the gaps between steps still require manual work.
  • “Then manually update X system” is how half your workflows end.
  • Employee onboarding touches eight-plus systems and each one requires separate manual provisioning.
  • You’re logging into multiple admin portals to complete a single request.
 This is my problem
Integration and automation sprawl
Integration and automation sprawl

This is you if:

  • You have scripts and workflows everywhere and nobody knows how they all work.
  • Integration points break when systems update and you scramble to fix them.
  • You‘re spending more time maintaining automation than building new capabilities.
  • Adding a new system means weeks of custom integration work.
 This is my problem
No end-to-end visibility
No end-to-end visibility

This is you if:

  • You can‘t tell if a multi-step process completed successfully without manually checking.
  • When something breaks, you find out from users, not from monitoring.
  • You have no way to measure how long processes actually take end-to-end.
  • Troubleshooting requires checking five different systems to figure out where things went wrong.
 This is my problem
Can‘t scale automation
Can’t scale automation

This is you if:

  • Every new business requirement means custom development work.
  • You’re the bottleneck for automation, everything goes through your team.
  • The backlog of “things we should automate” keeps growing.
  • Business moves faster than IT can build integrations to support them.
 This is my problem