Use this practical, personalized, no-nonsense guide to learn how you can achieve your AI orchestration and automation goals with ServiceNow.
IT Guide
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integration and automation sprawl
You’ve built a lot. Maybe too much.
Your team members have become architects of a complex and fragile ecosystem of custom scripts, homegrown integrations, and automation workflows scattered across different tools and platforms. Each one solved a problem at the time. Together, they’ve created a new problem and you’re spending more time maintaining automation than it’s saving you.
Sound
familiar?
Your “automation” is Mike’s ancient Python script, Sarah’s fragile PowerShell sync, a workflow in a tool you forgot existed, and an API integration you’re afraid to touch. One API tweak breaks everything, one system update implodes four scripts, and when the author of a key workflow quits, you spend weeks reverse-engineering their work.
What happens when
you fix this:
Maintenance burden drops dramatically.
Instead of maintaining 30 custom scripts and 15 integrations, you have a centralized platform that manages connections. When a system updates, you update one integration in one place, not every script that touches that system. Things stop continuously breaking because platform-managed integrations are resilient.
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Your team can innovate again.
Instead of spending 60% of their time maintaining what you built, your team spends 10% monitoring a platform and 90% building new capabilities. The ratio flips from maintenance-heavy to innovation-focused. Your senior people work on strategic projects instead of fixing broken scripts from 2020.
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Adding new integrations becomes fast and scalable.
New systems plug right in. Use the platform’s pre-built connector or build it once in the standard way, in days instead of weeks, using configuration instead of custom development. Added bonus? You won’t add new maintenance burdens with each addition.
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You can confidently make changes.
Need to upgrade a system? The platform handles integration compatibility. Want to change a workflow? You can test it without fear of mysterious breakage. Knowledge becomes transferable, the platform shows how systems connect visually, and new team members understand workflows without reverse-engineering code.
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patty’s take
“Custom scripts are fun to write. A nightmare to maintain. And a horror show when the person who wrote them leaves.”
Patty
IT Wizard
Step 3
Discover your tailored solution
Time to reduce the chaos, centralize your automations, and get your time (and sanity) back.
See Your Solution