Streamline HR workflows, boost enterprise HR productivity, and improve employee satisfaction with ServiceNow HR Service Delivery, our HR management software.
HR Service Delivery (HRSD) Improve productivity by making it easy for employees to get the help and guidance they need, all in one place. Reduce costs with AI-driven self-service and streamlined case resolution.   Watch Demo Get Data Sheet
Overview
One platform for enterprise automation Optimize manual and inefficient processes from hire to retire through employee self-service, digitization, and AI. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise. Explore AI Platform
Featured apps and capabilities for HR Service Delivery HRSD groups key applications and capabilities into packages that can scale with you as your needs change. Now Assist for HRSD Accelerate productivity with generative AI experiences on the ServiceNow AI Platform. Employee Center Provide a single, unified portal for service delivery across the enterprise. Employee Journey Management Build complete workflows to support employees through complex moments. Issue Auto Resolution Use AI-powered automation to solve routine employee requests quickly. Case and Knowledge Management Standardize documentation, interactions, and fulfillment of employee requests. HR Agent Workspace Connect HR teams to the information they need fast, in a personalized workspace. Now Mobile Find answers, get help, and make requests across departments from a single, native mobile app. Virtual Agent Resolve issues fast with an intelligent chatbot that understands simple, human language. Universal Request Provide a unified employee service experience and improve agent collaboration. Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning. Process Mining  Improve outcomes by optimizing process flows to streamline work. Employee Relations Manage sensitive employee requests and cases with care. Alumni Service Center Stay connected and engaged with your former employees. Workforce Optimization  Manage teams effectively with real-time visibility into agent scheduling and performance. Employee Document Management Provide a secure, unified view of employee documents, from hire to retire. Load More
Do more with HR Service Delivery Combine HRSD with other products and apps to solve the problems your business faces. Deliver scalable employee experiences to increase engagement, foster talent development, and boost productivity. Discover Solution Watch Video (3:01)
Put AI to work for people Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action. 
 Explore AI
“Three years into using HR Service Delivery, we can definitely attest that it makes processes easier and more organized.” Galyna Kruglov Group Director of Employee Services Operations, Ryder Read Case Study See All Case Studies
Explore further Dive into overview articles on a variety of topics related to HR Service Delivery. Learn About ServiceNow See All Articles What is human resources management (HRM)? What is human capital management (HCM)? What is employee self-service? What is the employee journey? What is employee experience? What is performance management?  What is generative AI? What is employee relations? What is a hybrid workforce? What is employee onboarding? What is knowledge management?
Benefits
Benefits Deliver intelligent self-service experiences to reduce case volumes and help employees get results faster.
Simplify access to services Scalable services and support for employees happens when you transform complex business processes. Then focus on improving operational efficiency using simplified workflows. See Case Study
Engage employees anywhere To keep pace, employees need information and services fast—sometimes on the go. Streamline their self-service and support with embedded experiences across any digital channel. Read Story
Improve employee service experience Enable self-service and make it easy for deskless workers to access employee resources. Provide the tools and information they need to get their work done anywhere, fast and efficiently. Find Out How
Platform
Built on the ServiceNow AI Platform HRSD includes AI-powered platform capabilities so you can optimize processes and deliver great experiences. Transform your business with a single, unifying platform for digital business.
One platform to make work flow ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. Explore AI Platform Watch Video
Actionable insights Get work done faster with AI-powered experiences. Give everyone in your organization the info they need to make smarter decisions and improve business processes. Explore Generative AI Watch Video
Automated business processes Connect teams with end-to-end digital workflows. Remove bottlenecks by automating manual processes with a simple, drag-and-drop interface.  View Flow Designer Get Infographic
Intelligent automation Automate onboarding and other routine HR tasks. Supercharge your workflows with machine learning and AI-powered experiences. Explore AI Watch Video
Security lives at the center of all we do Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Certified integrations Integrate with authentication software and productivity tools. See All Integrations Request electronic signatures through the Adobe Sign service. Provide HR systems with the ability to request electronic signatures. Integrate Oracle HCM and HRSD to create engaging experiences for employees. Synchronize employee profiles and to-dos with the SuccessFactors service.
Users
Role-based apps for HRSD Add continuous value to the business, no matter what hat you wear. Find efficiencies across your organization while you deliver a great employee experience.
Chief HR officer Inspire and execute HR strategies that help boost workforce performance and deliver a superior employee experience. Set the agenda for workplace culture and the required systems and processes that support it.
Employee Center Engage employees and improve the manager experience through a unified portal. Employee Journey Management Build complete workflows across the enterprise to support employee journeys. ServiceNow AI Platform Digitize your entire business, deliver next-generation experiences, and accelerate innovation at scale.
VP of HR Partner with internal organizations to understand employees’ needs and expectations. Drive digital transformation for HR to improve employee productivity, increase retention, and optimize efficiency.
Employee Center Track the impact of employee experience initiatives and improvements. Employee Journey Management Empower managers to support employees and drive the productivity of their hybrid workforce from anywhere. Case and Knowledge Management Standardize documentation, interactions, and fulfillment of employee requests.
Director of HR Operations Deliver end-to-end HR services economically at scale. Standardize and automate processes for greater efficiency and business value. Use real-time data to continually improve and expand employee services.
Workspaces Improve agent efficiency with a single workspace built to facilitate resolutions. Case and Knowledge Management Gain visibility into employee inquiries and requests to help guide service improvements. Process Mining Strengthen efficiencies by analyzing and improving HR workflow processes.
Head of employee experience Set the overall employee engagement strategy. Work with cross-functional teams to foster an environment in which employees feel valued and connected. Use technology to raise employee engagement and efficiency.
Employee Center Give employees a unified portal to easily get help from HR, IT, facilities, and other departments. Employee Journey Management Capture and take action on feedback, gain insight, and improve the employee experience. Virtual Agent Resolve issues faster and support employees 24/7 with intelligent chatbots.
Plans and Packages
Alt
What You Get HRSD simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.   Contact Us for Custom Quote
Package options Get the tools you need most with the HRSD package that meets your business needs. Scroll down to see a sample of the features in each package.   
Professional  For teams and companies that need to manage HRSD and deliver effectively. Now Assist for HRSD¹ Case and Knowledge Management Now Mobile HR Agent Workspace Mobile Agent Universal Request Employee Relations Employee Center² Performance Analytics Virtual Agent Predictive Intelligence Manager Hub³
Enterprise For strategic partners looking for our HRSD experience to help them meet their goals. Now Assist for HRSD¹ Case and Knowledge Management Now Mobile HR Agent Workspace Mobile Agent Universal Request Employee Relations Employee Center² Performance Analytics Virtual Agent Predictive Intelligence Manager Hub³ Employee Journey Management⁴ Alumni Service Center
1 Now Assist is not included as part of the core package unless purchased in addition to the product.
2 Available to license separately.
3 Manager Hub is available with Employee Center.
4 Employee Document Management is available as an add-on for purchase in the ServiceNow store.
 Look who’s winning with ServiceNow
Key features for HRSD Now Assist for HRSD Accelerate productivity with generative AI experiences on the ServiceNow AI Platform.  Employee Center Provide a single, unified portal for service delivery across the enterprise. Employee Journey Management Build complete workflows to support employees through complex moments.
Get results quickly ServiceNow Impact Increase adoption, optimize platform health, and see value faster. Try our AI- and human-powered product. Support Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices, and more.   Expert services Get a team of experts to support your implementation, improve your instance health, or anything in between.   Training and certification Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognized ServiceNow certification.   Partners Add more value with the right ServiceNow partner who has expertise tailored to your business needs. Community Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.   Product documentation Learn how to use our products, find answers to your technical questions, and explore products by release.  
Resources
Watch Video Learn how PayPal plans to handle Tier 1 HR cases internally using agent-facing knowledge for improved knowledge transfer.  Get Gartner Report Provide great experiences that identify top employee needs and deliver on them. See how ServiceNow HRSD compares with other integrated HRSM solutions. See Latest Release Create better, smarter experiences for the changing world of work. Unlock the potential that hyperautomation can have on HR and your entire organization, all on one platform.
Featured resources View All Resources
VIDEO The Power of HRSD with HCM Watch Video
Data Sheets HR Service Delivery Ebooks Software as Savings The 3 Imperatives Driving Employee Experience in 2024 and Beyond Analyst Reports The Total Economic Impact of ServiceNow HR Service Delivery
What the industry experts are saying Learn why leading industry analyst Josh Bersin considers the employee experience platform a necessity for HR and IT leaders today. Get Report
Look who’s winning with ServiceNow See how other companies use HR Service Delivery to deliver great employee experiences. View All Stories Siemens GBS enriches employee experience with intuitive, connected workflows. Read Story Expedia Group supports the entire employee journey with a unified portal. Get Case Study Saab uses automated onboarding to deliver an engaging new-hire experience. Learn Details Spectrum Health unifies the employee experience across HR and IT. Find Out How Mondelēz International enhances the employee experience, resulting in a 76% increase in self-service. Read Story Cushman & Wakefield empowers service center agents, achieving 18% improvement in SLA compliance. Get Case Study Raleigh understands the importance of technological innovation and saves $315,000 annually on IT service desk costs. Find Out How Lowe’s creates a single HR portal for all associates, serving over 4 million cases in 4 years. Learn Details
Talk to an expert Connect with us to put AI to work and start creating experiences that improve both productivity and the bottom line.  Contact Us
Home HR Service Delivery
Contact Demo