Pinpoint root causes faster. ServiceNow AI Agents analyze incidents, device events, and experience data to streamline DEX troubleshooting.
AI AGENTS Digital Employee Experience (DEX) Diagnosis Resolve urgent IT incidents faster by allowing employees to escalate via virtual agent or voice. With no ticket required and no queue to join, the second an issue is escalated the system gets to work. The fastest fix gets activated and the employee stays updated every step of the way.
Know what's really wrong The Diagnosis AI Agent for DEX combs through incidents, device event history, and DEX data to identify root cause, streamlining the troubleshooting process of any issues that occur. Video CTA Watch Now
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