Empower employees to escalate urgent incidents instantly. ServiceNow AI Agents handle escalation through a virtual agent no hunting for tickets required.
AI AGENTS Incident Escalation Resolve urgent IT incidents faster by allowing employees to escalate via virtual agent or voice. With AI-driven self service, eliminate the need to create and find tickets or contact IT for service updates. Take the friction out of asking for help.
Increase IT deflection rates The Escalate Incident AI agent empowers employees to report issues in their channel of choice, from chat to a mobile app to a service portal. Increasingly, agentic AI detects, diagnoses, and resolves before employees notice—so no action is required at all. Video CTA Watch Now
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