Resolve issues faster with ServiceNow AI Agents. AI agents handle customer questions using sentiment and intent to improve speed and accuracy.
AI Agents Triage Cases Resolve issues faster with ServiceNow AI Agents. AI agents handle customer questions using sentiment and intent. When issues become complex, they escalate and create a case verifying customer details and documents, gathering missing information, and providing suggested resolution steps.
Triage Cases Leverage ServiceNow AI Agents to respond to customer questions and escalate complex issues based on sentiment and intent. Service teams reduce manual triage, handle fewer cases, and speed up resolution. Video CTA Watch Now
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