Performance Benchmarking uses anonymous customer data to bring you the industry’s largest and most up-to-date IT benchmark statistics.
Benchmarks
Compare the performance of your services to the industry averages of your peers with the industry’s largest anonymized customer data set.
Performance Benchmarking for IT Contact Sales Benefits Features Resources How to Buy Related Apps
Benefits of Benchmarks Compare peer performance
Compare company performance to peers of like size and location using industry averages and trends.
Get personalized guidance
Analyze and optimize performance with actionable insights based on KPI values and proven practices.
Make instant improvements
Boost performance by creating well-informed improvement initiatives with a single click.
Rely on safe data
Rest assured that strict privacy is maintained across the anonymized global data-collection process.
Features of Benchmarks Get Solution Brief Benchmarks data set
Guide critical business outcomes by tapping into the industry’s largest, most up‑to‑date benchmarks.
Benchmark KPIs
Track and compare your KPIs to measure outcomes and to set strategic, measurable goals.
Benchmark recommendations
Advance your service-excellence journey with personalized suggestions based on proven examples.
Global benchmarks
View a side-by-side comparison of your organization’s metrics with recognized industry standards.
Additional Features Vulnerability response benchmark KPIs
Track and analyze the susceptibilities that affect your assets to see how you measure up to peers.
Data privacy
Define who within your organization has access to anonymized service-management data.
Resources See All Resources Solution Briefs ServiceNow® ITSM Overview ServiceNow ITSM Pro and Enterprise Overview Ebooks 5 Best Practices for Resilient, Reliable, Remote IT Services The Human Experience of IT Service Management
How to get Benchmarks

Benchmarks is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

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