Learn how ServiceNow uses its own products at Knowledge 2019

Learn how ServiceNow uses its own products at Knowledge 2019

At ServiceNow, we use the Now Platform and our IT, Employee, and Customer Workflow products to continuously create and optimize digital workflows that deliver great experiences and unlock productivit
We launched the Now on Now program to share stories about our own digital transformation journey. As Customer Zero for all ServiceNow products, we want to go beyond automating simple routine tasks and enable digital workflows that help us manage processes faster and better. We’re evolving from spreadsheets and manual reports to real-time predictive analytics. In addition, we’re moving to a self-service environment that gives employees a digital platform to work more proactively and intelligently.

At Knowledge 2019, Now on Now experts will share how we’re using our own solutions to deliver IT, Employee, and Customer Workflows to drive digital transformation at ServiceNow. In 30 different sessions, you’ll learn insights and best practices that you can use in your own digital transformation journey.

You can also stop by the Now on Now Workshop in the Pavilion where our practitioners will show you how we’re using ServiceNow products and answer any questions you may have.

Here’s a guide to sign up for the Now on Now live sessions. You can also check out our portal for in-depth information about Now on Now. We look forward to seeing you at Knowledge 2019.

Session No.
Title
Date/Time
Type of Session
Tuesday
BRE0136
Now on Now: Transforming the Agent fulfillment and Customer Walk-up Experience
10:30-11:10
Breakout
CCW0336
Security: Building hack-proof applications in ServiceNow
10:30-12:10
CreaterCon®
PTS1747
Now on Now: Avoiding customization pitfalls with ServiceNow HealthScan
11:30-12:00
Pavilion Theater
BRE0770
Now on Now: Our 3-step Journey for Optimizing Cloud Operations
11:30-12:10
Breakout
BRE0458
Now on Now: CAB Transformation and Workbench
12:30-1:10
Breakout
BRE0130
Now on Now: Unlocking enterprise-wide productivity with our next-gen mobile app
1:30-2:10
Breakout
BRE0424
Now on Now: Using Application Portfolio Management to Align IT Projects with Business Strategy
2:30-3:10
Breakout
CCB0285
Now on Now: Using the Now Platform® to power developer.servicenow.com
2:30-3:10
CreaterCon®
PTS1748
Now on Now: Developing consumer-like mobile apps using Mobile Studio
3:00-3:30
Pavilion Theater
BRE0145
Now on Now: Using automation & orchestration to thwart phishing attacks
3:30-4:10
Breakout
BRE0183
Now on Now: Crossing the chasm with Agent Intelligence
4:30-5:10
Breakout
PTS1750
Now on Now: Using ServiceNow® Platform -- reimagining the IT Experience
5:30-6:00
Pavilion Theater
PTS1759
Now on Now: Operationalizing your CMDB and CMDB Audit
6:30-7:00
Pavilion Theater
Wednesday
BRE1754
Now on Now: Using ServiceNow® Platform to Drive Intelligent IT Operations (AIOps)
10:30-11:10
Breakout
LAB1364
Drive continuous improvement with CIM and Benchmarks
10:30-12:10
Lab
PTS1751
Now on Now: Getting more from Performance Analytics to provide a delightful user experience
12:00-12:30
Pavilion Theater
CSS0311
Sharpen Foundations: Accelerate Upgrades with HealthScan – a Now on Now journey
12:00-12:30
Customer Success Theater
BRE0141
Now on Now: How ServiceNow achieves industry leading NPS using CSM out-of-the-box (Case Management)
12:30-1:10
Breakout
BRE1515
Continual improvements: How to make it work for your organization
12:30-1:10
Breakout
BRE0441
Now on Now: Transparency, Efficiency and Modern User Experience in your Finance Close Process
2:30-3:10
Breakout
CSS0301
Now on Now: ServiceNow's extended SDLC Synergy between ITBM Agile v2 and the Now platform
4:00-4:30
Customer Success Theater
BRE0439
Now on Now: ServiceNow’s Vulnerability Response (and GRC) Journey
4:30-5:10
Breakout
Thursday
BRE0179
Now on Now: Delivering Great Employee Experiences for Day One and Beyond
10:30-11:10
Breakout
PTS1755
Now on Now: Using our own CSM Product Suite to offer self-service and industry-leading Support
11:30-12:00
Pavilion Theater
BRE0261
Now on Now: Bringing digital transformation to GRC at ServiceNow
11:30-12:10
Breakout
KBP1617
PANEL: A unified approach to IT service delivery with ITSM+ITOM
11:30-12:10
Breakout
BRE0056
Now on Now: ServiceNow's Value Realization Journey
12:30-1:10
Breakout
PTS1756
Now on Now: Virtual Agent provides both exceptional and a consumer-like onboarding experience
1:00-1:30
Pavilion Theater
BRE0565
Now on Now: Enabling Intelligent Operations Using ITOM and the Now Platform®
1:30-2:10
Breakout
CSS0311
Sharpen Foundations: Accelerate Upgrades with HealthScan – a Now on Now journey
2-2:30
Customer Success Theater
BRE0381
Now on Now: Digital transformational practitioners framework
3:30-4:10
Breakout