Vijay Narayanan Named ServiceNow’s First Chief AI Officer

ServiceNow has tapped Artificial Intelligence (AI) veteran Vijay Narayanan to serve as the company’s Chief AI Officer.  In this newly created position, Vijay will lead ServiceNow’s Advanced Technology Group, where he will oversee all of the company’s AI efforts. He will report directly to CJ Desai, ServiceNow’s Chief Product Officer, and be based in ServiceNow’s Santa Clara headquarters. 

This move reflects ServiceNow’s increasing commitment to accelerating AI innovation throughout our entire portfolio.  

Vijay’s arrival follows ServiceNow’s most ambitious AI announcement to date, the Now Platform® Orlando release, featuring Now Intelligence, a new set of powerful AI and analytics capabilities to help customers make more informed business decisions via insights and recommendations. Now Intelligence was developed organically and through recent acquisitions: Appsee, Attivio, Parlo, SkyGiraffe, FriendlyData, Qlue, DxContinuum. (ServiceNow also acquired AI innovators Loom Systems and Passage AI in early 2020 

“Our priority is to apply an ‘AI first’ mindset to our Now Platform and product development efforts," said Desai. “Great experiences are driven by great workflows, and great workflows are powered by ‘AI first’ platform and products. I am incredibly excited that Vijay has joined ServiceNow at this important juncture in our journey.” 

“I believe that the enduring legacy of recent advances in data, systems and AI will be in transforming our professional and personal life experiences through automation and intelligent decisions,” Vijay noted. “I am excited by the opportunity for ServiceNow to be the next-generation enterprise platform that transforms the work of hundreds of millions people across the world, and I feel  privileged to be part of the team accelerating this transformation.” 

Vijay joins ServiceNow from Pinterest, where he served as Head of Content and Discovery Engineering. Prior to that, he was the Head of Algorithms and Data Science Solutions at Microsoft. Vijay holds a B. Tech. in Electrical Engineering from IIT, Madras, and a Ph.D. in Astronomy from The Ohio State University. 

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