ServiceNow welcomes Nichole Francis Reynolds to head new Global Government Relations team

  • ServiceNow Blog
  • Government
  • About ServiceNow
  • 2020
September 28, 2020

We’re excited to share that Nichole Francis Reynolds has joined ServiceNow as vice president of Global Government Relations.

With our purpose to make the world of work, work better for people, ServiceNow is a strategic partner helping many of the world's biggest companies drive their digital transformation and create great experiences for employees and customers. 

As ServiceNow has rapidly grown to more than 12,000 employees serving more than 6,200 customers worldwide, it’s important that we have a voice on the domestic and global policies that shape our business. We’re excited to share that Nichole Francis Reynolds has joined ServiceNow as vice president of Global Government Relations.

In this newly created position, Francis Reynolds, a lawyer, will lead ServiceNow’s global government affairs, public policy, and advocacy agenda. She will be responsible for educating the 
public sector about ServiceNow’s business, our technology, and contributions to our customers and our communities around the world.  Francis Reynolds will report to ServiceNow General Counsel Russell Elmer.

“As we grow to a $10 billion company and beyond, helping address technology-related public policy issues important to our company, our customers and people in general is increasingly important. We are thrilled that Nichole Francis Reynolds will help build our government relations program, focusing on issues such as data privacy and governance, digital literacy and technology for good,” said Elmer. “Nichole has a stellar reputation for reaching across the aisle to help create understanding and consensus about issues that matter to everyone.”

A seasoned expert in financial services, technology, tax, manufacturing, and workforce development legislation, Nichole brings a proven track record of building bi-partisan alliances and coalitions to accomplish great outcomes for government agencies, Fortune 500 companies, and communities.

“ServiceNow’s award-winning culture and reputation for growth and innovation are second to none,” said Francis Reynolds. “I couldn’t be more proud to advance ServiceNow’s belief in the power of technology to reduce the complexity in our jobs and make work, work better for people.”


I couldn't be more proyd to advance ServiceNow's belief in the power of technology to reduce the complexity in our jobs and make work, work better for people. Quote by Nichole Francis Reynolds.

Francis Reynolds brings more than 15 years of legal, corporate, legislative, and third-party coalition-building experience to ServiceNow. Throughout her career, she has earned a reputation for her expertise in legislative processes, financial services, technology, workforce development, tax, manufacturing, and energy.

Prior to joining ServiceNow, Francis Reynolds served as VP and Head of Government and Public Affairs at the Interstate Natural Gas Association of America (INGAA) in Washington, D.C.  Before that, she was VP of U.S. Public Policy & Community Relations at Mastercard. She also spent ten years on Capitol Hill in a variety of senior leadership and advisory roles.

Francis Reynolds holds B.S. degrees in Political Science and Spanish, cum laude and with honors, from Eastern Michigan University and a Juris Doctorate from The Ohio State University College of Law.

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