ServiceNow appoints Apple executive Larry Jackson to its board of directors

  • ServiceNow Blog
  • About ServiceNow
  • Culture
  • 2020
October 28, 2020

ServiceNow, the leading workflow company that makes work, work better for people, today announced the appointment of Apple executive Larry Jackson.

ServiceNow, the leading workflow company that makes work, work better for people, today announced the appointment of Apple executive Larry Jackson to its board of directors, bringing the total number of ServiceNow board members to 11. 

 “ServiceNow delivers the enterprise workflows that help our customers create consumer-grade experiences for their employees and customers,” said ServiceNow CEO Bill McDermott. “Larry knows what it takes to deliver great consumer experiences. His creativity, innovative mindset, and keen insights into the consumer experience will bring a unique dimension to our board as we scale to become the defining enterprise software company of the 21st century.”

 As Global Creative Director of Apple Music, Grammy Award-winning Jackson was instrumental in the launch of the music streaming service in 2014 and currently oversees the creative development of the fast-growing platform, which is available in 167 markets around the world.

 Jackson also directed and creatively collaborated on several iconic, award-winning, Apple Music brand commercials. He was a key player on the leadership team of the breakthrough flagship radio platform Apple Music 1 (formerly known as Beats 1), and has been responsible for bringing in some of the biggest artists in the world to create content for the station. Today, Jackson is a driving force in the service’s foray into live streaming, a move that has led to innovative media moments such as the current record-breaking hit series Verzuz.

 Prior to the company being acquired by Apple in 2014, Jackson served as Chief Content Officer at Beats/Beats Music, where he co-developed the idea for the streaming service. He served as an Executive Vice President at Universal Music Group’s Interscope Records, and before that was President/EVP at Sony Music’s Arista Records/RCA Music Group. Billboard has ranked Larry on its Power List for the past four years.

 “Employees are consumers first, and it’s consumers who employ all of us,” said Jackson. “In these uncharted times, consumers’ expectations and modes of consumption are changing daily, and ServiceNow understands the intersection of employees and consumers. I was drawn to ServiceNow not only because of my deep respect for CEO Bill McDermott, founder Fred Luddy, and the board of directors, but also because its purpose is one that is noble and necessary, especially now: to make the world of work, work better for people. I’m truly impressed by the strength of the ServiceNow brand, the company’s vision for the future and its untapped potential for growth. I’m both excited and inspired to contribute to ServiceNow’s strong momentum as it continues to deliver great experiences for its customers and their employees.”


© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager
    As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year