2021


  • ServiceNow employees making a global impact
    Culture
    Global impact: Devoting hours to others during Month of Service
    December 21, 2021
  • Now at Work: Helping companies embrace digital transformation
    Events
    Now at Work: Helping companies embrace digital transformation
    December 20, 2021
  • Employee experience: 3 ServiceNow employees
    Now on Now
    Collaboration: The key to a reimagined employee experience
    December 17, 2021
  • Bridging the gap between AI Planning and Reinforcement Learning - ICAPS 2021 Planning and Reinforcement Learning workshop
    Research
    Planning and Reinforcement Learning workshop at ICAPS 2021
    December 17, 2021
  • AI search: A person types on a laptop.
    Now on Now
    AI Search: The secret to better customer self-service
    December 16, 2021
  • ServiceNow is a Leader in the Forrester Wave: Digital Process Automation, Q4 2021.
    AI and Automation
    ServiceNow recognized as a Leader in Digital Process Automation
    December 15, 2021
  • Customer service: A couple sit on their couch with a dog, looking at a laptop.
    Customer Experience
    ServiceNow and Qualtrics enhance customer service to deliver empathy
    December 15, 2021
  • Customer data models: A woman sits in front of a laptop.
    Customer Experience
    How Customer Data Models for B2B2C improve customer service
    December 14, 2021
  • Field service management: 2 co-workers with hard hats standing in a warehouse
    Customer Experience
    3 ways to improve field service management
    December 13, 2021
  • 4 Black and Latinx leaders at ServiceNow in the Strive leadership program
    Careers
    How Black and Latinx leaders strive for excellence in their careers
    December 10, 2021
  • Customer-led innovation: 3 colleagues meet to discuss business.
    Now Platform
    How customer-led innovation drives growth at ServiceNow
    December 09, 2021
  • IT learning: A woman types on a laptop.
    Now on Now
    3 simple steps to rejuvenate your IT learning program
    December 08, 2021
  • ServiceNow is a Leader in the Forrester Wave: Enterprise Service Management, Q4 2021.
    Employee Experience
    ServiceNow named a Leader in Enterprise Service Management
    December 07, 2021
  • Papers accepted at the Thirty-fifth Conference on Neural Information Processing Systems, NeurIPS 2021
    Research
    Thirty-fifth Conference on Neural Information Processing Systems - NeurIPS 2021
    December 07, 2021
  • Vaccine validation: A healthcare workers administers a vaccine to a patient.
    Employee Experience
    How the NBA is creating the future of employee experience
    December 06, 2021
  • Boosting agent productivity: 2 customer service agents with headsets sitting in front of computers
    Customer Experience
    How to boost agent productivity and improve the customer journey
    December 06, 2021
  • Driving customer experience: A man and woman smile at a computer monitor.
    Customer Experience
    Driving customer experience with connected digital workflows
    December 03, 2021
  • 3 ServiceNow employees who live with disabilities
    Culture
    Celebrating people with disabilities in the workplace
    December 02, 2021
  • Vaccine validation: A healthcare workers administers a vaccine to a patient.
    Crisis Management
    Trust your vaccination validation to The Commons Project and ServiceNow
    December 02, 2021
  • Fortune Future 50 2021
    Now Platform
    Fortune names ServiceNow to Future 50 list for fifth year
    December 02, 2021
  • Customer engagement: A man sits in front of a laptop with a smile on his face.
    Customer Experience
    How to improve customer engagement: Use conversational messaging
    November 30, 2021
  • Colleagues working on a laptop together
    Now Platform
    IDC survey validates the benefits of ServiceNow certification
    November 29, 2021
  • Customer service: A smiling man sits in front of an open laptop with a cellphone to his ear.
    Customer Experience
    How Guided Decisions improve customer service for everyone
    November 24, 2021
  • 3 ServiceNow employees who work on the data science team
    Careers
    What it’s like to work in data science at ServiceNow
    November 24, 2021
  • A businesswoman works on a laptop at an office.
    AI and Automation
    ServiceNow acquires DotWalk to increase speed, agility in upgrading applications
    November 23, 2021
  • Modernize IT: A businessman works on a laptop in a datacenter server room.
    Customer Stories
    Pairing best-of-breed datacenters and digital workflows to modernize IT
    November 22, 2021
  • Two manufacturing employees discuss work in a lab.
    Manufacturing
    3 ways manufacturers can embrace agility and stay competitive
    November 19, 2021
  • 2 ServiceNow employees and 2 Benedict College students
    Culture
    ServiceNow and Benedict College partner to create pathways to success
    November 18, 2021
  • Ransomware defense: A man's left eye shows while binary code covers the rest of his face.
    Cybersecurity and Risk
    A comprehensive lifecycle approach to ransomware defense
    November 17, 2021
  • Customer experience: Young woman with headphones working on a laptop
    Customer Experience
    5 ways to create a memorable customer experience
    November 16, 2021
  • Using all the power of ITSM: A businessman laughs while working on a laptop in an office.
    IT Management
    The kind of day you can expect when you use all the power of ITSM
    November 15, 2021
  • Project portfolio management: 2 employees looking at a whiteboard
    IT Management
    Why project portfolio management matters for digital transformation
    November 12, 2021
  • Veterans Day - November 11. Service shapes ServiceNow. Our veterans, the world over, make us stronger.
    Culture
    Honoring veterans at ServiceNow
    November 11, 2021
  • Agile project management: 3 employees discuss a project while posting sticky notes.
    IT Management
    The payoffs of Agile project management
    November 11, 2021
  • Telecom services: A business man looks at his phone.
    Telecommunications
    Why order management is a game changer for next-gen telecom services
    November 10, 2021
  • Customer service delivery: A businessman wears a headset while working on his laptop.
    Customer Experience
    How Playbooks improve customer service delivery, agent productivity
    November 09, 2021
  • Hybrid work: A worker has a video call with team members.
    Employee Experience
    Keeping employees safe, well, and productive in hybrid work
    November 08, 2021
  • Citizen developers: A businesswoman works on a laptop.
    Application Development
    How citizen developers help deliver transformation at scale
    November 05, 2021
  • Supporting hybrid work: A woman looks at a phone while writing in a notebook.
    Employee Experience
    ServiceNow a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR
    November 04, 2021
  • Two ServiceNow employees in Dublin reap career growth and inclusion.
    Careers
    How ServiceNow employees reap the benefits of growth and inclusion
    November 03, 2021
  • A customer service rep wearing a headset jots notes in front of a computer monitor.
    Customer Experience
    Increasing the efficiency of customer service delivery
    November 02, 2021
  • PICARD integration with beam search for text-to-SQL
    Research
    PICARD algorithm achieves state-of-the-art performance for text-to-SQL
    November 02, 2021
  • Healthcare security: A doctor and patient discuss information on a tablet.
    Customer Stories
    Bupa protects and connects 4.7M customers with digital healthcare
    November 01, 2021
  • ServiceNow Solution Consulting Academy members and enrollees
    Careers
    Solution Consulting Academy helps veterans launch post-service career
    October 29, 2021
  • Healthcare: A male doctor and nurse look at a tablet with a young patient and her mother.
    Healthcare
    3 ways to improve the healthcare patient experience and save
    October 28, 2021
  • Two workers sit at a table with a laptop and a notebook.
    Now on Now
    Balanced metrics: The key to success in DevSecOps transformation
    October 27, 2021
  • Streamlined ERP migrations, modern systems of record: A man sits at a table working on a laptop.
    Application Development
    Gekkobrain acquisition to streamline ERP migrations, modernize systems of record
    October 26, 2021
  • Peripheral vision for CIOs: A close-up of a man with glasses
    AI and Automation
    Peripheral vision for CIOs starts with AI-powered service operations
    October 25, 2021
  • Managing risk and security: A woman sits on a bench using a laptop at a train station.
    Cybersecurity and Risk
    Proactively managing risk and security
    October 22, 2021
  • Pandemic response: A healthcare worker vaccinates an employee.
    Crisis Management
    Jab on the job: Pandemic response is changing the role of employers
    October 20, 2021
  • Messaging service for employee and customer experience: A woman sits on a sofa holding a smartphone.
    Now Platform
    New Messaging Service drives end-to-end employee and customer experiences
    October 20, 2021
  • Experiences in healthcare and life sciences: A woman consults with a healthcare worker holding a clipboard.
    Healthcare
    Creating better end-to-end experiences in healthcare and life sciences
    October 19, 2021
  • Now at Work 2021 Digital Experience: Tech Journalist Georgie Barrat and ServiceNow Chief Innovation Officer Dave Wright
    Events
    Now at Work keynote recap: The path forward in the hybrid workplace
    October 18, 2021
  • 3 cloud services engineers at ServiceNow
    Careers
    3 ways cloud services engineers drive innovation at ServiceNow
    October 15, 2021
  • Automation and IT workflows: A man works on a computer at an office.
    IT Management
    Using automation and IT workflows to tackle complex challenges
    October 14, 2021
  • Citizen developers: A woman types on a laptop.
    Application Development
    How to empower citizen developers to help overcome skills shortages
    October 13, 2021
  • An integrated solution to activate ESG across the enterprise
    Cybersecurity and Risk
    Announcing an integrated solution to activate ESG across the enterprise
    October 12, 2021
  • Activating ESG strategies and initiatives can improve business and the world.
    Cybersecurity and Risk
    Activating ESG strategies and initiatives to improve business and the world
    October 12, 2021
  • Citizen and employee experience in government: 3 businesspeople stand outdoors in a discussion.
    Government
    How government agencies are improving citizen and employee experiences
    October 11, 2021
  • 3 female solution consultants at ServiceNow
    Careers
    Creating change: Female solution consultants at ServiceNow
    October 08, 2021
  • Business resilience: Two employees with face masks work at computers in an office.
    Cybersecurity and Risk
    The fruits of business resilience
    October 07, 2021
  • Execution management meets digital workflows: Two employees sit at a desk looking at a computer monitor.
    AI and Automation
    Execution management meets digital workflows
    October 06, 2021
  • Employee experience: A man in a wheelchair writes in his journal and works on his computer.
    Employee Experience
    Creating a connected, engaging employee experience
    October 05, 2021
  • A businessman leans over two large monitors detailing sales analytics.
    Now on Now
    The 3 C’s of sales analytics
    October 04, 2021
  • Early careers at ServiceNow: 4 interns turned full-time employees
    Careers
    Early careers at ServiceNow: Culture and opportunity for advancement
    October 01, 2021
  • Improving telecommunications: A businessman stands in a concrete structure holding a phone.
    Telecommunications
    3 ways telecommunications companies can improve the customer experience
    September 30, 2021
  • Customer experience: A woman sits at a table in a vacant cafe working on a laptop.
    Customer Stories
    Delivering a seamless customer experience through innovation
    September 29, 2021
  • Customer self-service: A woman types on a laptop.
    Now on Now
    Transforming customer self-service with User Experience Analytics
    September 28, 2021
  • The citizen developers program
    Now on Now
    Low code, high impact: Empowering citizen developers
    September 27, 2021
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
    September 24, 2021
  • 3 ServiceNow employees who stepped up to help fellow employees in need when COVID-19 hit India: Jeba S., Swaroop T., and Arun S.
    Culture
    Employees helping employees amid India’s COVID-19 waves
    September 24, 2021
  • Order management: A man with headphones sits at a computer in an office.
    Customer Stories
    Streamlining order management in telecommunications
    September 23, 2021
  • Improving service management: Three employees converse while looking at a tablet.
    Customer Stories
    How improving service management can transform the customer experience
    September 22, 2021
  • Customer zero: A group of workers collaborate around a conference table.
    Now on Now
    The Rome release starts at home—a customer zero story
    September 21, 2021
  • Gartner Magic Quadrant for IT Risk Management
    Cybersecurity and Risk
    ServiceNow: A Leader in Gartner® Magic Quadrant™ for IT Risk Management for Second Year
    September 20, 2021
  • Our journey to net zero by 2030
    Cybersecurity and Risk
    ServiceNow commits to net-zero greenhouse gas emissions by 2030
    September 20, 2021
  • Hybrid work employee experience: A young woman works on a laptop at home.
    Now Platform
    Delivering connected and engaging employee experiences for hybrid work
    September 16, 2021
  • Industry solutions: A man stands overlooking a factory while holding a tablet.
    Now Platform
    New ServiceNow industry solutions help organizations adapt to digital-first world
    September 16, 2021
  • Customer experience: A man and woman engage in a conversation with a worker holding a tablet.
    Now Platform
    Create a great end-to-end customer experience with Rome release
    September 16, 2021
  • Introducing the Now Platform Rome release
    Now Platform
    Welcome to the Now Platform Rome release!
    September 16, 2021
  • Privacy management: A man holding a tablet leans over a stair rail to look at a woman's laptop computer while another woman on the stairs looks on.
    Now Platform
    Privacy Management: How to proactively manage risk and sustain compliance
    September 16, 2021
  • Low-code development: A man types on a laptop in a coffee shop.
    Now Platform
    Unleash innovation with low-code Now Platform enhancements
    September 16, 2021
  • Hybrid work: A woman sits on the floor at a coffee table working on her laptop.
    Now Platform
    Now Platform Rome release delivers capabilities for hybrid work
    September 16, 2021
  • Hispanic Heritage Month 2021 at ServiceNow: Marcus T., Isabel E., Vivien F.
    Culture
    Celebrating Latinx cultural heritage at ServiceNow
    September 15, 2021
  • 2 manufacturing workers hold tablets and discuss work.
    Manufacturing
    Helping manufacturers digitally transform and prosper
    September 14, 2021
  • Healthcare employee experience: 3 healthcare workers look at a tablet screen.
    Customer Stories
    How healthcare company Roche innovated the employee experience
    September 13, 2021
  • Telecommunications: A woman stands a sidewalk holding a coffee and looking at her mobile phone.
    Telecommunications
    3 ways 5G can help telecommunications companies improve business
    September 10, 2021
  • Gartner Magic Quadrant IT service management tool tile.
    IT Management
    ServiceNow is a Leader in the 2021 Gartner® Magic Quadrant™ for ITSM—8 years in a row
    September 09, 2021
  • A man with glasses typing on a laptop.
    Application Development
    New Core Skills Micro-Certification Suite paths for Citizen and Application Developers
    September 07, 2021
  • Sandeep M., Giu V., and Shibani S., experience creators at ServiceNow
    Careers
    It’s the experience that matters
    September 03, 2021
  • Zero-trust architecture: A military woman types on a keyboard while looking at three monitors.
    Government
    5 ways federal agencies can augment a zero-trust architecture
    September 02, 2021
  • Two women conversing with each other across a desk.
    Government
    Governments need a Total Experience model for service delivery
    September 02, 2021
  • Gartner Magic Quadrant IT vendor risk management tool tile.
    Cybersecurity and Risk
    ServiceNow named a Leader in the Gartner Magic Quadrant for IT Vendor Risk Management Tools
    September 02, 2021
  • Hybrid work: A woman with a headset on smiles at her colleague on her laptop screen.
    Employee Experience
    The new world of hybrid work in Australia and New Zealand
    August 31, 2021
  • A women with her arms up while holding a phone.
    Events
    Now at Work 2021: Open for registration
    August 31, 2021
  • A man holds his hard hat while browsing his phone.
    IT Management
    ServiceNow partners with Intel, Volteo to provide EaaS, Edge to Service Solutions
    August 30, 2021
  • IT asset discovery: Two male workers hover over their laptops.
    IT Management
    When it comes to IT asset discovery, a snapshot won’t suffice
    August 26, 2021
  • Man with a hard hat climbs a telecommunications tower.
    Telecommunications
    Moving communications service providers beyond traditional telecom
    August 25, 2021
  • A man looks at his phone over an open laptop.
    Financial Services
    Asia-Pacific banking outlook: Compliance culture depends on innovation
    August 24, 2021
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
    Customer Experience
    ServiceNow a Leader in Gartner® Magic Quadrant™ for CRM Customer Engagement Center
    August 23, 2021
  • Ben K. and Sony L., site reliability engineers at ServiceNow
    Careers
    Meet Sony and Ben: Site reliability engineers with creative freedom
    August 20, 2021
  • Employee experience: 5 employees stand chatting in an office.
    Customer Stories
    The employee experience should focus on people, not technology
    August 19, 2021
  • A smiling female IT agent with a headset
    Employee Experience
    New Virtual Agent integration automates time-consuming IT issues
    August 18, 2021
  • Continual improvement management: A man stands in a server room working on a laptop.
    Now on Now
    Driving IT operations excellence with continual improvement management
    August 17, 2021
  • Data security: A woman does something on her smartphone in a public place.
    Customer Stories
    How Sportsbet enhanced data security with automation
    August 16, 2021
  • 4 future innovation leaders
    Careers
    Future innovators: Making a difference at a fast-paced company
    August 13, 2021
  • Hybrid work: A woman sits at a conference table looking at her team as individual squares on a computer monitor.
    Employee Experience
    Navigating the new challenges of hybrid work
    August 12, 2021
  • Indoor mapping to improve the employee experience
    Employee Experience
    ServiceNow to acquire indoor mapping company Mapwize
    August 11, 2021
  • How financial services organizations can improve the customer and employee experience.
    Financial Services
    5 ways financial services organizations can provide better experiences
    August 10, 2021
  • Boosting employee productivity: 3 employees in an open office
    Customer Stories
    Boosting employee productivity on a conglomerate scale
    August 09, 2021
  • 4 ServiceNow employees share about their skills-based volunteering experiences.
    Culture
    Skills-based volunteering helps employees make a global impact
    August 06, 2021
  • Employees working in an office
    IT Management
    ServiceNow to acquire Swarm64 to support the world’s largest workflows
    August 05, 2021
  • Hybrid work leader Erica Volini
    Employee Experience
    Hybrid work leader Erica Volini to join ServiceNow
    August 05, 2021
  • Employees holding tablets greet a customer with a handshake.
    Customer Experience
    Empowering customers and employees through digital experience
    August 04, 2021
  • 4 happy employees: Enterprise Service Management improves productivity and breaks down silos for a better employee experience.
    Now on Now
    ESM: How we break down silos, boost productivity, and reduce costs
    August 03, 2021
  • Employee experience: Employees at work
    Customer Stories
    How NZTE streamlined employee experience and boosted satisfaction 53%
    August 02, 2021
  • Two teenage boys look at a laptop computer. Maturity matters a lot in operational risk management.
    Cybersecurity and Risk
    Are you managing operational risk with a teenage brain?
    July 29, 2021
  • A system administrator sits at a computer monitor.
    Careers
    How to start and grow a system administrator career
    July 29, 2021
  • Employee engagement
    Customer Stories
    How NEC improved employee engagement during COVID-19
    July 28, 2021
  • Former ServiceNow interns share about their experiences as full-time employees.
    Careers
    Meet former ServiceNow interns who are helping us grow
    July 27, 2021
  • Digital workflows help keep airport access secure.
    Customer Stories
    How digital workflows ensure secure access at Copenhagen Airport
    July 26, 2021
  • Meet Yannis: ServiceNow France leader
    Careers
    Meet Yannis: ServiceNow France leader driven by purpose and diversity
    July 23, 2021
  • Combining ITSM and ITOM can help your business be more proactive and resilient.
    IT Management
    4 benefits of combining ITSM and ITOM
    July 22, 2021
  • Building a safe workplace for healthcare workers amid a crisis
    Customer Stories
    Building a safe workplace for healthcare workers amid a crisis
    July 21, 2021
  • Integrating SOAR and MITRE ATT&CK framework drives faster security response.
    Cybersecurity and Risk
    Integrating SOAR and MITRE ATT&CK framework to help SecOps take flight
    July 20, 2021
  • A man with his finger on a tablet computer shows how ServiceNow integration with Adobe Sign improves the employee experience.
    Employee Experience
    ServiceNow and Adobe: Reimagining employee experience in HR and legal
    July 19, 2021
  • 4 Black and Latinx leaders in the ServiceNow Strive leadership development program
    Culture
    Developing Black and Latinx leaders at ServiceNow
    July 16, 2021
  • Gen Z and the future of work: ServiceNow co-ops share about their experience.
    Careers
    3 Gen Z expectations for the future of work
    July 15, 2021
  • Hybrid work: A businessman sits in his home conversing with fellow employees through his computer screen.
    Employee Experience
    New Microsoft Cloud PC integration optimizes hybrid work
    July 14, 2021
  • Improve employee experience: A smiling man interacting with his smartphone
    Employee Experience
    How ServiceNow and Microsoft Teams improve the employee experience
    July 13, 2021
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
    July 12, 2021
  • Citizen experience: Two businessmen discuss something on a tablet with city skyscrapers in the background.
    Customer Stories
    Transforming the citizen experience in city government
    July 09, 2021
  • 3 Workplace Services employees at ServiceNow
    Careers
    Protecting Workplace Services jobs makes the impossible a reality
    July 08, 2021
  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
    July 08, 2021
  • People walking to and fro -- an abstract of the need for hyperautomation
    AI and Automation
    Why automation is giving rise to hyperautomation
    July 07, 2021
  • Helping organizations meet regulatory compliance for personal data in the European Union
    Cybersecurity and Risk
    Why ServiceNow is investing in our European customers
    July 06, 2021
  • Engineering careers at ServiceNow: 3 employees in the Advanced Technology Group (ATG)
    Careers
    Engineering careers: Making AI accessible
    July 02, 2021
  • 3 Gen Zers virtual co-op experiences
    Careers
    3 Gen Zers share about their virtual co-op experiences
    July 01, 2021
  • Pride at ServiceNow: The power of inclusion
    Careers
    Pride at ServiceNow: The power of inclusion
    June 30, 2021
  • Accelerating business value and digital transformation with data
    Customer Stories
    Using data to accelerate time to business value
    June 29, 2021
  • Role of the CIO
    IT Management
    The evolving role of the CIO: Shaping the future of work
    June 28, 2021
  • 3 employees in sales jobs at ServiceNow
    Careers
    Making a winning impact: Sales jobs at ServiceNow
    June 25, 2021
  • Digital risk management
    Cybersecurity and Risk
    3 ways to manage digital risk in any organization
    June 24, 2021
  • A service provider
    Customer Stories
    How service provider Infosys delivers speed, efficiency
    June 23, 2021
  • Managing multicloud workflows just got easier with ServiceNow and Google Cloud.
    IT Management
    4 ways ServiceNow, Google offer seamless multicloud workflows
    June 22, 2021
  • Return to the workplace
    Now on Now
    Return to the workplace: 4 steps to ensure business resilience
    June 21, 2021
  • ServiceNow's early career program
    Careers
    How early career programs give students a solid start
    June 18, 2021
  • Improve customer experience.
    Events
    How Deloitte, the WNBA and others improved customer experience in 2020
    June 17, 2021
  • Pride at ServiceNow: Honoring LGBTQ+ employees
    Careers
    Pride at ServiceNow: Honoring our LGBTQ+ employees
    June 16, 2021
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE
    June 15, 2021
  • Congrats to ServiceNow CEO Bill McDermott for being named to Glassdoor’s Top CEOs 2021 list.
    Careers
    Glassdoor names Bill McDermott a Top CEO
    June 15, 2021
  • ServiceNow is a top company to work for in Israel, according to BDi Code.
    Careers
    Israel’s BDi Code ranks ServiceNow a top company to work for
    June 14, 2021
  • Improving enterprise IT security
    Cybersecurity and Risk
    3 ways to improve your enterprise IT security
    June 11, 2021
  • In higher education, a university's reputation is tied to student experience.
    Education
    Why choice is the new currency for higher education
    June 10, 2021
  • ServiceNow vaccine management solutions are reuniting families.
    Crisis Management
    Vaccine management reunites mother and daughter after COVID-19
    June 09, 2021
  • An inside look at Scandinavian Airlines System's (SAS) cybersecurity journey on its push to be digital-first
    Customer Stories
    A cybersecurity journey: An airline’s push to be digital-first
    June 08, 2021
  • Public sector organizations have a responsibility to veterans.
    Government
    How private and public sector organizations can better serve veterans
    June 07, 2021
  • Bharathi R. and her team at ServiceNow are developing chatbots, or virtual agents.
    Careers
    Meet Bharathi: Creator of virtual agents, or chatbots
    June 04, 2021
  • Knowledge 2021 premium content is available at no charge.
    Events
    Knowledge 2021: Premium content at no charge
    June 03, 2021
  • The ServiceNow Meeting Recordings app helps users overcome Zoom fatigue and FOMO.
    Now on Now
    Meeting Recordings app: Overcome Zoom fatigue and FOMO
    June 02, 2021
  • Project portfolio management
    Customer Stories
    Project Portfolio Management: Creating project management excellence
    June 01, 2021
  • 3 ServiceNow employees look back on a year of working from home.
    Careers
    Working from home: Remembering an unforgettable year
    May 28, 2021
  • Workflow a better customer experience through digital transformation.
    Customer Experience
    4 ways to digitally transform the customer experience
    May 27, 2021
  • COVID-19 is driving digital transformation.
    Crisis Management
    No going back: COVID-19 is catalyst for digital transformation
    May 26, 2021
  • Knowledge 2021 highlights: biggest takeaways
    Events
    Knowledge 2021: Biggest takeaways
    May 24, 2021
  • ServiceNow SecOps integrations with Microsoft security suite boost user security.
    Cybersecurity and Risk
    ServiceNow integrates SecOps with Microsoft to boost user security
    May 20, 2021
  • Run IT like a business with the ServiceNow CIO Dashboard.
    Now on Now
    Using a CIO dashboard to run IT like a business
    May 19, 2021
  • Meet the winners of ServiceNow's Knowledge 2021 CreatorCon Hackathon.
    Events
    Meet the CreatorCon 2021 Hackathon winners
    May 18, 2021
  • The power of workflows at Knowledge 2021
    Events
    Knowledge 2021: The power of workflows
    May 17, 2021
  • Demand for digital services is up. Government can seize the opportunity.
    Government
    How government can meet the rising demand for digital services
    May 17, 2021
  • Delivering on the promise of AIOps
    Now on Now
    The journey to AIOps begins with an automation-first mindset
    May 13, 2021
  • Award-winning journalist Veronica De La Cruz interviews ServiceNow CEO Bill McDermott at Knowledge 2021.
    Events
    Opening keynote recap: How ServiceNow workflows the world
    May 12, 2021
  • The customer service imperative
    Events
    The customer service imperative: Digital operations and engagement
    May 12, 2021
  • ServiceNow Creator Workflows offer low-code development.
    Application Development
    ServiceNow named a Leader in Low-Code Development Platforms
    May 12, 2021
  • Improving the employee experience with Employee Journey Management
    Events
    Changing how work gets done with Employee Journey Management
    May 11, 2021
  • Welcome to the Knowledge 2021 Digital Experience.
    Events
    Welcome to Knowledge 2021
    May 10, 2021
  • ServiceNow acquires Lightstep to help customers manage software complexity, reliability, and performance while enabling enterprise workflows that deliver great experiences.
    Application Development
    ServiceNow acquires next-gen observability leader Lightstep
    May 10, 2021
  • ServiceNow employees at the Israel development center embrace company values and culture.
    Careers
    ServiceNow Israel employees embrace company values and culture
    May 07, 2021
  • Meet the ServiceNow partners 2021 global award winners.
    Now Platform
    ServiceNow partners: 2021 global award winners
    May 07, 2021
  • Clearing IT bottlenecks with citizen developers
    Now on Now
    Clearing IT bottlenecks with citizen developers
    May 06, 2021
  • Industry coverage at Knowledge 2021
    Events
    Knowledge 2021: Industry spotlight
    May 06, 2021
  • How to get social at Knowledge 2021
    Events
    Get social at Knowledge 2021
    May 05, 2021
  • Knowledge 2021 social media contest rules
    Events
    Knowledge 2021 social media contest rules
    May 05, 2021
  • ServiceNow CreatorCon is for developers, architects, and citizen developers--or builders.
    Events
    3 reasons to attend CreatorCon—even if you’re not a coder
    May 05, 2021
  • ServiceNow's Knowledge 2021 Digital Experience platform
    Events
    Get to know the Knowledge 2021 Digital Experience platform
    May 04, 2021
  • Workflow your world at Knowledge 2021.
    Events
    Workflow your world at Knowledge 2021
    May 04, 2021
  • Digitally transforming the customer experience
    Customer Experience
    5 fixes for the customer experience quandary
    May 03, 2021
  • Diversity and inclusion in the workplace
    Culture
    Promoting diversity and inclusion in the workplace
    April 30, 2021
  • How to drive customer service innovation
    Customer Stories
    Covea Insurance drives customer service innovation with ServiceNow
    April 29, 2021
  • Delivering an enhanced customer experience
    Customer Experience
    Enhanced customer experience: A conversation with Rogers Communications
    April 28, 2021
  • Gartner names ServiceNow a leader in enterprise Agile planning tools.
    IT Management
    ServiceNow named a Magic Quadrant Leader in Enterprise Agile Planning Tools
    April 27, 2021
  • ServiceNow releases its first Global Impact Report, detailing our actions to improve environmental, social, and governance causes.
    Cybersecurity and Risk
    Workflowing a better world
    April 26, 2021
  • ServiceNow is becoming an agent of environmental change with the release of its first Global Impact Report.
    Cybersecurity and Risk
    Becoming an agent for environmental change
    April 26, 2021
  • Enhance remote employee experiences with ServiceNow Agent Client Collector.
    Now Platform
    ServiceNow enables better experiences with new unified agent solution
    April 22, 2021
  • Announcing the fourth annual ServiceNow Diversity, Inclusion, and Belonging Report
    Culture
    Announcing our 2021 Diversity, Inclusion, and Belonging Report
    April 21, 2021
  • Anna, senior director of global renewals at ServiceNow, is making a global impact.
    Culture
    Meet Anna: Making a global impact
    April 20, 2021
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
    April 19, 2021
  • The ServiceNow engineering, documentation, and internationalization teams came together to ensure inclusive language in all ServiceNow products.
    Culture
    Ensuring inclusive language in products and communication
    April 16, 2021
  • Ambika, solution consultant, digital go-to-market, ServiceNow UK
    Careers
    Meet Ambika: From events planner to digital GTM consultant & beyond
    April 15, 2021
  • ServiceNow supports San Jose Aspires, an education and equity initiative.
    Culture
    ServiceNow joins other tech companies in support of SJ Aspires
    April 14, 2021
  • ServiceNow and Oracle integrate for cloud optimization.
    IT Management
    ServiceNow and Oracle Cloud Integrate for Cloud Optimization
    April 14, 2021
  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
    April 13, 2021
  • ServiceNow is a Fortune 100 Best Place to Work.
    Careers
    ServiceNow is a best place to work: Here’s why
    April 12, 2021
  • Stoffel, a senior renewals account manager at ServiceNow Canada, shares what it's like to work at ServiceNow.
    Careers
    Meet Stoffel: Building trust and a meaningful career at ServiceNow
    April 09, 2021
  • Ensuring a safe return to school
    Education
    Ensuring a safe return to school
    April 08, 2021
  • Simplifying hardware asset management with automation - ServiceNow
    Now on Now
    How automation simplifies hardware asset management
    April 07, 2021
  • Join us at Knowledge 2021.
    Events
    Knowledge 2021: Registration is open
    April 06, 2021
  • ServiceNow NextGen Program creates equitable opportunities in technology.
    Culture
    NextGen Program: Providing training and opportunities in tech
    April 05, 2021
  • Confessions of an IT service desk staffer
    Customer Stories
    Confessions of an IT service desk staffer
    April 02, 2021
  •  Your ITSM should incorporate human-centered design.
    IT Management
    How human-centered design yields better ITSM experiences
    April 01, 2021
  • Preparing for changes in the workplace webinars - ServiceNow
    Employee Experience
    How to prepare for changes in the workplace
    March 31, 2021
  • Improving lives through digital transformation
    Customer Stories
    Digital transformation is all about people
    March 30, 2021
  • IT Operations Management visibility delivers peace of mind - ServiceNow Blog
    IT Management
    How ITOM visibility delivers peace of mind
    March 29, 2021
  • Pride at Now: Fulfilling a true sense of belonging and inclusion - ServiceNow
    Careers
    Pride at Now: Fulfilling a true sense of belonging
    March 26, 2021
  • Creating a brighter future for at-risk children in South Africa through workflow solutions for good - ServiceNow blog
    Culture
    Creating a brighter future for at-risk children in South Africa
    March 25, 2021
  • Human-centered IT service management - ServiceNow Blog
    IT Management
    Human-centered IT service management: The next great differentiator
    March 24, 2021
  • Meet Alan, a servant leader at ServiceNow.
    Careers
    Meet Alan: Learning and growing as a leader
    March 24, 2021
  • Intellibot acquisition boosts ServiceNow automation capabilities with RPA
    AI and Automation
    Intellibot acquisition to boost ServiceNow automation capabilities with RPA
    March 23, 2021
  • ServiceNow leaders on diversity, inclusion, and belonging - ServiceNow Blog
    Culture
    ServiceNow leaders on diversity, inclusion, and belonging
    March 22, 2021
  • 4 lessons learned from digital transformation in the telecom industry - ServiceNow Blog
    Customer Stories
    4 lessons from the telecom industry
    March 19, 2021
  • COVID management in the workplace webinars - ServiceNow Blog
    Crisis Management
    Back to Work: COVID Management in the Workplace
    March 18, 2021
  • ServiceNow simplifies vaccine management with new capabilities.
    Crisis Management
    ServiceNow simplifies vaccine management with new capabilities
    March 17, 2021
  • EPA Victoria transforms from ITSM to enterprise service management - ServiceNow Blog
    Customer Stories
    From ITSM to enterprise service management
    March 16, 2021
  • Oracle ServiceNow partnership
    IT Management
    Oracle verifies ServiceNow as a third-party tool vendor
    March 15, 2021
  • employee workflow solutions help remote employees stay safe 
    Careers
    Winning as a team in Tokyo
    March 12, 2021
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year