Blog 2021 – ServiceNow Blog

ServiceNow employees making a global impact

Culture

Global impact: Devoting hours to others during Month of Service

December 21, 2021

Events

Now at Work: Helping companies embrace digital transformation

December 20, 2021

Employee experience: 3 ServiceNow employees

Now on Now

Collaboration: The key to a reimagined employee experience

December 17, 2021

Bridging the gap between AI Planning and Reinforcement Learning - ICAPS 2021 Planning and Reinforcement Learning workshop

Research

Planning and Reinforcement Learning workshop at ICAPS 2021

December 17, 2021

Now on Now

AI Search: The secret to better customer self-service

December 16, 2021

ServiceNow is a Leader in the Forrester Wave: Digital Process Automation, Q4 2021.

AI and Automation

ServiceNow recognized as a Leader in Digital Process Automation

December 15, 2021

Customer service: A couple sit on their couch with a dog, looking at a laptop.

Customer Experience

ServiceNow and Qualtrics enhance customer service to deliver empathy

December 15, 2021

Customer data models: A woman sits in front of a laptop.

Customer Experience

How Customer Data Models for B2B2C improve customer service

December 14, 2021

Field service management: 2 co-workers with hard hats standing in a warehouse

Customer Experience

3 ways to improve field service management

December 13, 2021

4 Black and Latinx leaders at ServiceNow in the Strive leadership program

Careers

How Black and Latinx leaders strive for excellence in their careers

December 10, 2021

Customer-led innovation: 3 colleagues meet to discuss business.

Now Platform

How customer-led innovation drives growth at ServiceNow

December 09, 2021

Now on Now

3 simple steps to rejuvenate your IT learning program

December 08, 2021

ServiceNow is a Leader in the Forrester Wave: Enterprise Service Management, Q4 2021.

Employee Experience

ServiceNow named a Leader in Enterprise Service Management

December 07, 2021

Research

Thirty-fifth Conference on Neural Information Processing Systems - NeurIPS 2021

December 07, 2021

Vaccine validation: A healthcare workers administers a vaccine to a patient.

Employee Experience

How the NBA is creating the future of employee experience

December 06, 2021

Boosting agent productivity: 2 customer service agents with headsets sitting in front of computers

Customer Experience

How to boost agent productivity and improve the customer journey

December 06, 2021

Customer Experience

Driving customer experience with connected digital workflows

December 03, 2021

3 ServiceNow employees who live with disabilities

Culture

Celebrating people with disabilities in the workplace

December 02, 2021

Crisis Management

Trust your vaccination validation to The Commons Project and ServiceNow

December 02, 2021

Now Platform

Fortune names ServiceNow to Future 50 list for fifth year

December 02, 2021

Customer engagement: A man sits in front of a laptop with a smile on his face.

Customer Experience

How to improve customer engagement: Use conversational messaging

November 30, 2021

Now Platform

IDC survey validates the benefits of ServiceNow certification

November 29, 2021

Customer service: A smiling man sits in front of an open laptop with a cellphone to his ear.

Customer Experience

How Guided Decisions improve customer service for everyone

November 24, 2021

3 ServiceNow employees who work on the data science team

Careers

What it’s like to work in data science at ServiceNow

November 24, 2021

A businesswoman works on a laptop at an office.

AI and Automation

ServiceNow acquires DotWalk to increase speed, agility in upgrading applications

November 23, 2021

Modernize IT: A businessman works on a laptop in a datacenter server room.

Customer Stories

Pairing best-of-breed datacenters and digital workflows to modernize IT

November 22, 2021

Manufacturing

3 ways manufacturers can embrace agility and stay competitive

November 19, 2021

2 ServiceNow employees and 2 Benedict College students

Culture

ServiceNow and Benedict College partner to create pathways to success

November 18, 2021

Ransomware defense: A man's left eye shows while binary code covers the rest of his face.

Cybersecurity and Risk

A comprehensive lifecycle approach to ransomware defense

November 17, 2021

Customer Experience

5 ways to create a memorable customer experience

November 16, 2021

Using all the power of ITSM: A businessman laughs while working on a laptop in an office.

IT Management

The kind of day you can expect when you use all the power of ITSM

November 15, 2021

Project portfolio management: 2 employees looking at a whiteboard

IT Management

Why project portfolio management matters for digital transformation

November 12, 2021

Veterans Day - November 11. Service shapes ServiceNow. Our veterans, the world over, make us stronger.

Culture

Honoring veterans at ServiceNow

November 11, 2021

Agile project management: 3 employees discuss a project while posting sticky notes.

IT Management

The payoffs of Agile project management

November 11, 2021

Telecom services: A business man looks at his phone.

Telecommunications

Why order management is a game changer for next-gen telecom services

November 10, 2021

Customer service delivery: A businessman wears a headset while working on his laptop.

Customer Experience

How Playbooks improve customer service delivery, agent productivity

November 09, 2021

Hybrid work: A worker has a video call with team members.

Employee Experience

Keeping employees safe, well, and productive in hybrid work

November 08, 2021

Citizen developers: A businesswoman works on a laptop.

Application Development

How citizen developers help deliver transformation at scale

November 05, 2021

Supporting hybrid work: A woman looks at a phone while writing in a notebook.

Employee Experience

ServiceNow a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR

November 04, 2021

Two ServiceNow employees in Dublin reap career growth and inclusion.

Careers

How ServiceNow employees reap the benefits of growth and inclusion

November 03, 2021

A customer service rep wearing a headset jots notes in front of a computer monitor.

Customer Experience

Increasing the efficiency of customer service delivery

November 02, 2021

PICARD integration with beam search for text-to-SQL

Research

PICARD algorithm achieves state-of-the-art performance for text-to-SQL

November 02, 2021

Healthcare security: A doctor and patient discuss information on a tablet.

Customer Stories

Bupa protects and connects 4.7M customers with digital healthcare

November 01, 2021

ServiceNow Solution Consulting Academy members and enrollees

Careers

Solution Consulting Academy helps veterans launch post-service career

October 29, 2021

Healthcare

3 ways to improve the healthcare patient experience and save

October 28, 2021

Two workers sit at a table with a laptop and a notebook.

Now on Now

Balanced metrics: The key to success in DevSecOps transformation

October 27, 2021

Streamlined ERP migrations, modern systems of record: A man sits at a table working on a laptop.

Application Development

Gekkobrain acquisition to streamline ERP migrations, modernize systems of record

October 26, 2021

Peripheral vision for CIOs: A close-up of a man with glasses

AI and Automation

Peripheral vision for CIOs starts with AI-powered service operations

October 25, 2021

Managing risk and security: A woman sits on a bench using a laptop at a train station.

Cybersecurity and Risk

Proactively managing risk and security

October 22, 2021

Pandemic response: A healthcare worker vaccinates an employee.

Crisis Management

Jab on the job: Pandemic response is changing the role of employers

October 20, 2021

Messaging service for employee and customer experience: A woman sits on a sofa holding a smartphone.

Now Platform

New Messaging Service drives end-to-end employee and customer experiences

October 20, 2021

Healthcare

Creating better end-to-end experiences in healthcare and life sciences

October 19, 2021

Now at Work 2021 Digital Experience: Tech Journalist Georgie Barrat and ServiceNow Chief Innovation Officer Dave Wright

Events

Now at Work keynote recap: The path forward in the hybrid workplace

October 18, 2021

3 cloud services engineers at ServiceNow

Careers

3 ways cloud services engineers drive innovation at ServiceNow

October 15, 2021

Automation and IT workflows: A man works on a computer at an office.

IT Management

Using automation and IT workflows to tackle complex challenges

October 14, 2021

Citizen developers: A woman types on a laptop.

Application Development

How to empower citizen developers to help overcome skills shortages

October 13, 2021

Cybersecurity and Risk

Announcing an integrated solution to activate ESG across the enterprise

October 12, 2021

Activating ESG strategies and initiatives can improve business and the world.

Cybersecurity and Risk

Activating ESG strategies and initiatives to improve business and the world

October 12, 2021

Government

How government agencies are improving citizen and employee experiences

October 11, 2021

3 female solution consultants at ServiceNow

Careers

Creating change: Female solution consultants at ServiceNow

October 08, 2021

Business resilience: Two employees with face masks work at computers in an office.

Cybersecurity and Risk

The fruits of business resilience

October 07, 2021

AI and Automation

Execution management meets digital workflows

October 06, 2021

Employee Experience

Creating a connected, engaging employee experience

October 05, 2021

A businessman leans over two large monitors detailing sales analytics.

Now on Now

The 3 C’s of sales analytics

October 04, 2021

Careers

Early careers at ServiceNow: Culture and opportunity for advancement

October 01, 2021

Telecommunications

3 ways telecommunications companies can improve the customer experience

September 30, 2021

Customer experience: A woman sits at a table in a vacant cafe working on a laptop.

Customer Stories

Delivering a seamless customer experience through innovation

September 29, 2021

Customer self-service: A woman types on a laptop.

Now on Now

Transforming customer self-service with User Experience Analytics

September 28, 2021

Now on Now

Low code, high impact: Empowering citizen developers

September 27, 2021

ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms

Application Development

ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms

September 24, 2021

3 ServiceNow employees who stepped up to help fellow employees in need when COVID-19 hit India: Jeba S., Swaroop T., and Arun S.

Culture

Employees helping employees amid India’s COVID-19 waves

September 24, 2021

Order management: A man with headphones sits at a computer in an office.

Customer Stories

Streamlining order management in telecommunications

September 23, 2021

Improving service management: Three employees converse while looking at a tablet.

Customer Stories

How improving service management can transform the customer experience

September 22, 2021

Customer zero: A group of workers collaborate around a conference table.

Now on Now

The Rome release starts at home—a customer zero story

September 21, 2021

Cybersecurity and Risk

ServiceNow: A Leader in Gartner® Magic Quadrant™ for IT Risk Management for Second Year

September 20, 2021

Cybersecurity and Risk

ServiceNow commits to net-zero greenhouse gas emissions by 2030

September 20, 2021

Hybrid work employee experience: A young woman works on a laptop at home.

Now Platform

Delivering connected and engaging employee experiences for hybrid work

September 16, 2021

Industry solutions: A man stands overlooking a factory while holding a tablet.

Now Platform

New ServiceNow industry solutions help organizations adapt to digital-first world

September 16, 2021

Customer experience: A man and woman engage in a conversation with a worker holding a tablet.

Now Platform

Create a great end-to-end customer experience with Rome release

September 16, 2021

Now Platform

Welcome to the Now Platform Rome release!

September 16, 2021

Privacy management: A man holding a tablet leans over a stair rail to look at a woman's laptop computer while another woman on the stairs looks on.

Now Platform

Privacy Management: How to proactively manage risk and sustain compliance

September 16, 2021

Low-code development: A man types on a laptop in a coffee shop.

Now Platform

Unleash innovation with low-code Now Platform enhancements

September 16, 2021

Hybrid work: A woman sits on the floor at a coffee table working on her laptop.

Now Platform

Now Platform Rome release delivers capabilities for hybrid work

September 16, 2021

Hispanic Heritage Month 2021 at ServiceNow: Marcus T., Isabel E., Vivien F.

Culture

Celebrating Latinx cultural heritage at ServiceNow

September 15, 2021

Manufacturing

Helping manufacturers digitally transform and prosper

September 14, 2021

Healthcare employee experience: 3 healthcare workers look at a tablet screen.

Customer Stories

How healthcare company Roche innovated the employee experience

September 13, 2021

Telecommunications

3 ways 5G can help telecommunications companies improve business

September 10, 2021

Gartner Magic Quadrant IT service management tool tile.

IT Management

ServiceNow is a Leader in the 2021 Gartner® Magic Quadrant™ for ITSM—8 years in a row

September 09, 2021

Application Development

New Core Skills Micro-Certification Suite paths for Citizen and Application Developers

September 07, 2021

Sandeep M., Giu V., and Shibani S., experience creators at ServiceNow

Careers

It’s the experience that matters

September 03, 2021

Zero-trust architecture: A military woman types on a keyboard while looking at three monitors.

Government

5 ways federal agencies can augment a zero-trust architecture

September 02, 2021

Two women conversing with each other across a desk.

Government

Governments need a Total Experience model for service delivery

September 02, 2021

Gartner Magic Quadrant IT vendor risk management tool tile.

Cybersecurity and Risk

ServiceNow named a Leader in the Gartner Magic Quadrant for IT Vendor Risk Management Tools

September 02, 2021

Hybrid work: A woman with a headset on smiles at her colleague on her laptop screen.

Employee Experience

The new world of hybrid work in Australia and New Zealand

August 31, 2021

A women with her arms up while holding a phone.

Events

Now at Work 2021: Open for registration

August 31, 2021

A man holds his hard hat while browsing his phone.

IT Management

ServiceNow partners with Intel, Volteo to provide EaaS, Edge to Service Solutions

August 30, 2021

IT asset discovery: Two male workers hover over their laptops.

IT Management

When it comes to IT asset discovery, a snapshot won’t suffice

August 26, 2021

Telecommunications

Moving communications service providers beyond traditional telecom

August 25, 2021

A man looks at his phone over an open laptop.

Financial Services

Asia-Pacific banking outlook: Compliance culture depends on innovation

August 24, 2021

ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center

Customer Experience

ServiceNow a Leader in Gartner® Magic Quadrant™ for CRM Customer Engagement Center

August 23, 2021

Ben K. and Sony L., site reliability engineers at ServiceNow

Careers

Meet Sony and Ben: Site reliability engineers with creative freedom

August 20, 2021

Employee experience: 5 employees stand chatting in an office.

Customer Stories

The employee experience should focus on people, not technology

August 19, 2021

A smiling female IT agent with a headset

Employee Experience

New Virtual Agent integration automates time-consuming IT issues

August 18, 2021

Continual improvement management: A man stands in a server room working on a laptop.

Now on Now

Driving IT operations excellence with continual improvement management

August 17, 2021

Data security: A woman does something on her smartphone in a public place.

Customer Stories

How Sportsbet enhanced data security with automation

August 16, 2021

Careers

Future innovators: Making a difference at a fast-paced company

August 13, 2021

Hybrid work: A woman sits at a conference table looking at her team as individual squares on a computer monitor.

Employee Experience

Navigating the new challenges of hybrid work

August 12, 2021

Employee Experience

ServiceNow to acquire indoor mapping company Mapwize

August 11, 2021

Financial Services

4 ways to improve financial services experiences

August 10, 2021

Boosting employee productivity: 3 employees in an open office

Customer Stories

Boosting employee productivity on a conglomerate scale

August 09, 2021

4 ServiceNow employees share about their skills-based volunteering experiences.

Culture

Skills-based volunteering helps employees make a global impact

August 06, 2021

IT Management

ServiceNow to acquire Swarm64 to support the world’s largest workflows

August 05, 2021

Employee Experience

Hybrid work leader Erica Volini to join ServiceNow

August 05, 2021

Employees holding tablets greet a customer with a handshake.

Customer Experience

Empowering customers and employees through digital experience

August 04, 2021

4 happy employees: Enterprise Service Management improves productivity and breaks down silos for a better employee experience.

Now on Now

ESM: How we break down silos, boost productivity, and reduce costs

August 03, 2021

Customer Stories

How NZTE streamlined employee experience and boosted satisfaction 53%

August 02, 2021

Two teenage boys look at a laptop computer. Maturity matters a lot in operational risk management.

Cybersecurity and Risk

Are you managing operational risk with a teenage brain?

July 29, 2021

A system administrator sits at a computer monitor.

Careers

How to start and grow a system administrator career

July 29, 2021

Customer Stories

How NEC improved employee engagement during COVID-19

July 28, 2021

Former ServiceNow interns share about their experiences as full-time employees.

Careers

Meet former ServiceNow interns who are helping us grow

July 27, 2021

Digital workflows help keep airport access secure.

Customer Stories

How digital workflows ensure secure access at Copenhagen Airport

July 26, 2021

Careers

Meet Yannis: ServiceNow France leader driven by purpose and diversity

July 23, 2021

Combining ITSM and ITOM can help your business be more proactive and resilient.

IT Management

4 benefits of combining ITSM and ITOM

July 22, 2021

Customer Stories

Building a safe workplace for healthcare workers amid a crisis

July 21, 2021

Integrating SOAR and MITRE ATT&CK framework drives faster security response.

Cybersecurity and Risk

Integrating SOAR and MITRE ATT&CK framework to help SecOps take flight

July 20, 2021

Employee Experience

ServiceNow and Adobe: Reimagining employee experience in HR and legal

July 19, 2021

4 Black and Latinx leaders in the ServiceNow Strive leadership development program

Culture

Developing Black and Latinx leaders at ServiceNow

July 16, 2021

Gen Z and the future of work: ServiceNow co-ops share about their experience.

Careers

3 Gen Z expectations for the future of work

July 15, 2021

Hybrid work: A businessman sits in his home conversing with fellow employees through his computer screen.

Employee Experience

New Microsoft Cloud PC integration optimizes hybrid work

July 14, 2021

Employee Experience

How ServiceNow and Microsoft Teams improve the employee experience

July 13, 2021

Business agility: A businesswoman climbs stairs while talking on her cellphone.

IT Management

Yes, agility is still critical to business success, says IDC

July 12, 2021

Citizen experience: Two businessmen discuss something on a tablet with city skyscrapers in the background.

Customer Stories

Transforming the citizen experience in city government

July 09, 2021

3 Workplace Services employees at ServiceNow

Careers

Protecting Workplace Services jobs makes the impossible a reality

July 08, 2021

ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.

AI and Automation

ServiceNow named a leader in Omdia Universe AIOps report

July 08, 2021

People walking to and fro -- an abstract of the need for hyperautomation

AI and Automation

Why automation is giving rise to hyperautomation

July 07, 2021

Helping organizations meet regulatory compliance for personal data in the European Union

Cybersecurity and Risk

Why ServiceNow is investing in our European customers

July 06, 2021

Careers

Engineering careers: Making AI accessible

July 02, 2021

Careers

3 Gen Zers share about their virtual co-op experiences

July 01, 2021

Careers

Pride at ServiceNow: The power of inclusion

June 30, 2021

Accelerating business value and digital transformation with data

Customer Stories

Using data to accelerate time to business value

June 29, 2021

IT Management

The evolving role of the CIO: Shaping the future of work

June 28, 2021

Careers

Making a winning impact: Sales jobs at ServiceNow

June 25, 2021

Cybersecurity and Risk

3 ways to manage digital risk in any organization

June 24, 2021

Customer Stories

How service provider Infosys delivers speed, efficiency

June 23, 2021

Managing multicloud workflows just got easier with ServiceNow and Google Cloud.

IT Management

4 ways ServiceNow, Google offer seamless multicloud workflows

June 22, 2021

Now on Now

Return to the workplace: 4 steps to ensure business resilience

June 21, 2021

Careers

How early career programs give students a solid start

June 18, 2021

Events

How Deloitte, the WNBA and others improved customer experience in 2020

June 17, 2021

Pride at ServiceNow: Honoring LGBTQ+ employees

Careers

Pride at ServiceNow: Honoring our LGBTQ+ employees

June 16, 2021

Enterprise SRE (site reliability engineering): where service reliability and business agility meet

Application Development

Service quality and the rising need for enterprise SRE

June 15, 2021

Congrats to ServiceNow CEO Bill McDermott for being named to Glassdoor’s Top CEOs 2021 list.

Careers

Glassdoor names Bill McDermott a Top CEO

June 15, 2021

ServiceNow is a top company to work for in Israel, according to BDi Code.

Careers

Israel’s BDi Code ranks ServiceNow a top company to work for

June 14, 2021

Cybersecurity and Risk

3 ways to improve your enterprise IT security

June 11, 2021

Education

Why choice is the new currency for higher education

June 10, 2021

ServiceNow vaccine management solutions are reuniting families.

Crisis Management

Vaccine management reunites mother and daughter after COVID-19

June 09, 2021

An inside look at Scandinavian Airlines System's (SAS) cybersecurity journey on its push to be digital-first

Customer Stories

A cybersecurity journey: An airline’s push to be digital-first

June 08, 2021

Public sector organizations have a responsibility to veterans.

Government

How private and public sector organizations can better serve veterans

June 07, 2021

Bharathi R. and her team at ServiceNow are developing chatbots, or virtual agents.

Careers

Meet Bharathi: Creator of virtual agents, or chatbots

June 04, 2021

Knowledge 2021 premium content is available at no charge.

Events

Knowledge 2021: Premium content at no charge

June 03, 2021

The ServiceNow Meeting Recordings app helps users overcome Zoom fatigue and FOMO.

Now on Now

Meeting Recordings app: Overcome Zoom fatigue and FOMO

June 02, 2021

Customer Stories

Project Portfolio Management: Creating project management excellence

June 01, 2021

3 ServiceNow employees look back on a year of working from home.

Careers

Working from home: Remembering an unforgettable year

May 28, 2021

Customer Experience

3 ways to digitally transform the customer experience

May 27, 2021

COVID-19 is driving digital transformation.

Crisis Management

No going back: COVID-19 is catalyst for digital transformation

May 26, 2021

Knowledge 2021 highlights: biggest takeaways

Events

Knowledge 2021: Biggest takeaways

May 24, 2021

ServiceNow SecOps integrations with Microsoft security suite boost user security.

Cybersecurity and Risk

ServiceNow integrates SecOps with Microsoft to boost user security

May 20, 2021

Run IT like a business with the ServiceNow CIO Dashboard.

Now on Now

Using a CIO dashboard to run IT like a business

May 19, 2021

Meet the winners of ServiceNow's Knowledge 2021 CreatorCon Hackathon.

Events

Meet the CreatorCon 2021 Hackathon winners

May 18, 2021

The power of workflows at Knowledge 2021

Events

Knowledge 2021: The power of workflows

May 17, 2021

Government

How government can meet the rising demand for digital services

May 17, 2021

Now on Now

The journey to AIOps begins with an automation-first mindset

May 13, 2021

Award-winning journalist Veronica De La Cruz interviews ServiceNow CEO Bill McDermott at Knowledge 2021.

Events

Opening keynote recap: How ServiceNow workflows the world

May 12, 2021

Events

The customer service imperative: Digital operations and engagement

May 12, 2021

ServiceNow Creator Workflows offer low-code development.

Application Development

ServiceNow named a Leader in Low-Code Development Platforms

May 12, 2021

Improving the employee experience with Employee Journey Management

Events

Changing how work gets done with Employee Journey Management

May 11, 2021

Welcome to the Knowledge 2021 Digital Experience.

Events

Welcome to Knowledge 2021

May 10, 2021

ServiceNow acquires Lightstep to help customers manage software complexity, reliability, and performance while enabling enterprise workflows that deliver great experiences.

Application Development

ServiceNow acquires next-gen observability leader Lightstep

May 10, 2021

ServiceNow employees at the Israel development center embrace company values and culture.

Careers

ServiceNow Israel employees embrace company values and culture

May 07, 2021

Now Platform

ServiceNow partners: 2021 global award winners

May 07, 2021

Now on Now

Clearing IT bottlenecks with citizen developers

May 06, 2021

Events

Knowledge 2021: Industry spotlight

May 06, 2021

Events

Get social at Knowledge 2021

May 05, 2021

Events

Knowledge 2021 social media contest rules

May 05, 2021

ServiceNow CreatorCon is for developers, architects, and citizen developers--or builders.

Events

3 reasons to attend CreatorCon—even if you’re not a coder

May 05, 2021

ServiceNow's Knowledge 2021 Digital Experience platform

Events

Get to know the Knowledge 2021 Digital Experience platform

May 04, 2021

Events

Workflow your world at Knowledge 2021

May 04, 2021

Customer Experience

5 fixes for the customer experience quandary

May 03, 2021

Culture

Promoting diversity and inclusion in the workplace

April 30, 2021

How to drive customer service innovation

Customer Stories

Covea Insurance drives customer service innovation with ServiceNow

April 29, 2021

Customer Experience

Enhanced customer experience: A conversation with Rogers Communications

April 28, 2021

Gartner names ServiceNow a leader in enterprise Agile planning tools.

IT Management

ServiceNow named a Magic Quadrant Leader in Enterprise Agile Planning Tools

April 27, 2021

ServiceNow releases its first Global Impact Report, detailing our actions to improve environmental, social, and governance causes.

Cybersecurity and Risk

Workflowing a better world

April 26, 2021

ServiceNow is becoming an agent of environmental change with the release of its first Global Impact Report.

Cybersecurity and Risk

Becoming an agent for environmental change

April 26, 2021

Enhance remote employee experiences with ServiceNow Agent Client Collector.

Now Platform

ServiceNow enables better experiences with new unified agent solution

April 22, 2021

Announcing the fourth annual ServiceNow Diversity, Inclusion, and Belonging Report

Culture

Announcing our 2021 Diversity, Inclusion, and Belonging Report

April 21, 2021

Anna, senior director of global renewals at ServiceNow, is making a global impact.

Culture

Meet Anna: Making a global impact

April 20, 2021

Customer Experience

Top 3 priorities to enhance customer experience

April 19, 2021

The ServiceNow engineering, documentation, and internationalization teams came together to ensure inclusive language in all ServiceNow products.

Culture

Ensuring inclusive language in products and communication

April 16, 2021

Ambika, solution consultant, digital go-to-market, ServiceNow UK

Careers

Meet Ambika: From events planner to digital GTM consultant & beyond

April 15, 2021

ServiceNow supports San Jose Aspires, an education and equity initiative.

Culture

ServiceNow joins other tech companies in support of SJ Aspires

April 14, 2021

ServiceNow and Oracle integrate for cloud optimization.

IT Management

ServiceNow and Oracle Cloud Integrate for Cloud Optimization

April 14, 2021

How the pandemic has affected business agility

IT Management

Workflow Quarterly: The business agility imperative

April 13, 2021

ServiceNow is a Fortune 100 Best Place to Work.

Careers

ServiceNow is a best place to work: Here’s why

April 12, 2021

Stoffel, a senior renewals account manager at ServiceNow Canada, shares what it's like to work at ServiceNow.

Careers

Meet Stoffel: Building trust and a meaningful career at ServiceNow

April 09, 2021

Education

Ensuring a safe return to school

April 08, 2021

Simplifying hardware asset management with automation - ServiceNow

Now on Now

How automation simplifies hardware asset management

April 07, 2021

Events

Knowledge 2021: Registration is open

April 06, 2021

ServiceNow NextGen Program creates equitable opportunities in technology.

Culture

NextGen Program: Providing training and opportunities in tech

April 05, 2021

Customer Stories

Confessions of an IT service desk staffer

April 02, 2021

Your ITSM should incorporate human-centered design.

IT Management

How human-centered design yields better ITSM experiences

April 01, 2021

Preparing for changes in the workplace webinars - ServiceNow

Employee Experience

How to prepare for changes in the workplace

March 31, 2021

Improving lives through digital transformation

Customer Stories

Digital transformation is all about people

March 30, 2021

IT Operations Management visibility delivers peace of mind - ServiceNow Blog

IT Management

How ITOM visibility delivers peace of mind

March 29, 2021

Careers

Pride at Now: Fulfilling a true sense of belonging

March 26, 2021

Culture

Creating a brighter future for at-risk children in South Africa

March 25, 2021

Human-centered IT service management - ServiceNow Blog

IT Management

Human-centered IT service management: The next great differentiator

March 24, 2021

Meet Alan, a servant leader at ServiceNow.

Careers

Meet Alan: Learning and growing as a leader

March 24, 2021

Intellibot acquisition boosts ServiceNow automation capabilities with RPA

AI and Automation

Intellibot acquisition to boost ServiceNow automation capabilities with RPA

March 23, 2021

Culture

ServiceNow leaders on diversity, inclusion, and belonging

March 22, 2021

4 lessons learned from digital transformation in the telecom industry - ServiceNow Blog

Customer Stories

4 lessons from the telecom industry

March 19, 2021

COVID management in the workplace webinars - ServiceNow Blog

Crisis Management

Back to Work: COVID Management in the Workplace

March 18, 2021

Crisis Management

ServiceNow simplifies vaccine management with new capabilities

March 17, 2021

Customer Stories

From ITSM to enterprise service management

March 16, 2021

IT Management

Oracle verifies ServiceNow as a third-party tool vendor

March 15, 2021

employee workflow solutions help remote employees stay safe

Careers

Winning as a team in Tokyo

March 12, 2021