4 benefits of combining ITSM and ITOM

  • ServiceNow Blog
  • IT Management
  • Solutions
  • 2021
July 22, 2021

Combining ITSM and ITOM can help your business be more proactive and resilient.

IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes.

Combining IT Service Management (ITSM) and IT Operations Management (ITOM) can help you prioritize operations efficiency while delivering the best service to your employees. ITOM helps keep your business running smoothly while ITSM helps keep your employees happy with timely and excellent IT service.

Discover four benefits of combining ITSM and ITOM in these ServiceNow webinars:

A single source of truth

WellStar Health wanted to optimize its operations to deliver world-class experiences for both customers and employees. In our WellStar Health overhauls their CMDB webinar, learn how a single source of IT truth helped the organization save 26 days in root cause analysis and decrease mean time to repair (MTTR) by 25%.

Eliminated silos

As company demands continue to increase, shifting from legacy IT tools to the cloud can keep your business running smoothly. ServiceNow Predictive AIOps, part of ITOM, can help you automate issue identification and reduce MTTR to achieve your targeted key performance indicators.

Watch our Breaking down the siloed web of legacy IT tools webinar to learn how to empower your IT team with a single cloud system.

Enterprise visibility

Do you find your IT management is costly, chaotic, and inefficient? Adopting a cloud system that spans both ITSM and ITOM can help you gain quick results and lower incident rates.

Watch our Gain visibility across the enterprise with ITSM and ITOM webinar to learn how ITSM and ITOM can help you drive down costs and stay competitive.

Automated IT service delivery

Speed and agility are crucial in today’s marketplace. As businesses continue to innovate to meet the needs of both customers and employees, shifting to one platform for all IT management can help you keep up with demands.

Check out our Automate IT service delivery webinar to learn how you can scale your IT needs and reduce outages.

Managing your IT systems doesn’t have to be difficult. Combining ITSM and ITOM in a single cloud platform can help you be more proactive in executing your business operations.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • Digitalization: 2 co-workers look at a laptop on a table
    AI and Automation
    4 ways to embrace digitalization and reap the benefits
    Digitalization is a strategic business objective that can have a significant impact on all areas of business. Discover four ways to benefit from it.
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE