ServiceNow acquires DotWalk to increase speed, agility in upgrading applications

  • Joe Davis
  • About ServiceNow
  • AI and Automation
  • 2021
November 23, 2021

A businesswoman works on a laptop at an office.

Delivering both constant innovation and consistently great experiences with software offerings is becoming a critical business imperative in the new world of hybrid work. As a result, more companies are transforming to become software companies—creating the need to quickly and continuously upgrade software applications and technology foundations. Easier said than done? Not anymore.

To help customers keep pace with technology maintenance, ServiceNow has acquired DotWalk, which automates upgrades and testing of ServiceNow applications. Not only can customers save time in testing application changes, but they can also free their developers’ time to focus on higher-value business activities.

ServiceNow acquires DotWalk.


Streamlining application delivery with automation

Gartner® predicts that “by 2025, 70% of organizations will complement continuous delivery of applications with continuous infrastructure automation to improve business agility, which is a significant increase from fewer than 20% in 2021.”1 At the same time, professional developers are in short supply, creating a gap in the talent resources needed to address the high volume of application upgrades and tests.

Together, ServiceNow and DotWalk will seamlessly map business processes and workflows on the Now Platform® to proactively identify the tests needed for application changes. DotWalk’s artificial intelligence (AI)-powered regression testing deciphers the optimal number of tests and steps to take for specific instances that go beyond the detail and accuracy achieved by humans.

Accelerating business value

Additionally, DotWalk’s technology uses intelligent automation to identify and validate error sources that can arise within application upgrade processes when analyzing logs in the background. This ultimately improves overall application performance and allows customers to move as quickly as possible to achieve their business goals and accelerate digital transformation.

ServiceNow is committed to helping customers remain agile and innovative. Running natively on our platform, DotWalk will build upon ServiceNow’s existing foundation and strategy for automation. This will reduce the cost of ownership at ServiceNow—furthering our vision to be the defining enterprise software company of the 21st century, and allowing customers to move faster and deliver more value to their businesses.

ServiceNow completed the acquisition of DotWalk last week.

Use of forward-looking statements

This blog contains "forward-looking statements" about the expectations, beliefs, plans, intentions, and strategies relating to ServiceNow’s acquisition of DotWalk. Such forward-looking statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. We undertake no obligation, and do not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include, without limitation, the inability to assimilate or integrate DotWalk’s technology into our platform; unanticipated expenses related to DotWalk’s acquired technology; potential adverse tax consequences; disruption to our business and diversion of management attention and other resources; and potential unknown liabilities associated with DotWalk’s business. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.

1 Gartner, Hype Cycle for I&O Automation, 2021, Brent Predovich and Chris Saunderson, July 16, 2021.

GARTNER is a registered trademark and service mark of Gartner Inc. and/or its affiliates in the US and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Hype Cycle are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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