The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end.
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AI insights
Stay up to date on how artificial intelligence is reshaping the workplace with insights on AI strategy, automation, and the future of intelligent workflows.
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4 min
What happens when no one offboards an AI agent?
Unlike human employees, AI agents can be left running after their work ends, creating hidden security risks
Ethics and GovernanceThought Leadership
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CTA Primary
8 min
Hill-climbing enterprise AI: How ServiceNow built its AI specialists
Enterprise AI agents improve through repeated measurement. Here's how our IT agents got better, setbacks included.
AICompany Story
7 min
AI stalling? Software users across the enterprise share what helps.
What separates AI ambition from AI maturity? Our research and verified customer reviews from G2 point to the operational groundwork.
News and EventsCompany Story
3 min
Your AI is only as good as its interface
The best AI won't ask employees to adapt to it. It will adapt to them.
FuturesThought Leadership
1 min
Ground Truth
Sanjeev Gandhi: Fast when you know, slow when you don’t
The CEO of Orica follows a simple rule: Move fast where you have deep domain expertise, and partner where you don't
AIThought Leadership
Our latest AI research
3 min
AI management
The state of AI control
ServiceNow surveyed 550 executives. Most admit their organizations can't fully see, govern, or account for AI use.
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6 min
Exec Signals
True AI advantage starts with redesigning work
Leaders must rethink roles, journeys, and trust to turn momentum into measurable value
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1 min
AI maturity
Enterprise AI Maturity Index 2026 industry insights
Your guide to ServiceNow findings on enterprise AI maturity across key industries
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Explore Research
5 min
AI Maturity
Enterprise AI Maturity Index 2026
New research confirms that many orgs bought AI, but few built for it
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Control and govern AI
You can’t control what you can’t see. ServiceNow AI Control Tower gives you one place to discover any AI asset, secure AI actions, and govern AI activity.
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AI in industries
3 min
Can the airline industry make AI work in the physical world?
Ryanair's five-year deal with Google Cloud tests how far AI can go in coordinating aircraft, crews, and maintenance
IndustriesThought Leadership
5 min
Automotive firms have AI agents. Few let them finish the work.
New research from ServiceNow and NVIDIA reveals what keeps automotive AI from scaling—and what leaders do differently
IndustriesResearch
5 min
Claims transformation starts with better insurance workflows
How modern health plans are reducing claims bottlenecks and driving significant operational efficiency
IndustriesThought Leadership
Customers should benefit from advances in AI without absorbing the cost of each transition.
Jon Sigler
EVP & GM, AI Platform, ServiceNow
2 min
Read Article
Flexible by design: How we think about AI models
A portfolio strategy helps enterprises capture the value of AI innovation while maintaining choice, flexibility, and control
AICompany Story
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1 min
Ground Truth
Sean O'Malley: Freedom within a frame
The CEO of AMP Bank focuses on foundational guardrails he calls freedom within a frame to give teams room to experiment, innovate, and even fail
AIThought Leadership
1 min
Ground Truth
Dr. Ahmed Al-Hashimi: Eliminate before you automate
An "eliminate before you automate" approach is helping Abu Dhabi rethink how services are delivered
AIThought Leadership
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