Low code, high impact: Empowering citizen developers

  • ServiceNow Blog
  • Life at Now
  • Now on Now
  • 2021
September 27, 2021

The citizen developers program

Now is truly the digital age. In a world where operations are increasingly powered by code, there’s enormous potential for changing the way people work. But you need to know how to code to create this change…right? Wrong.

Using ServiceNow App Engine Studio, ServiceNow’s citizen developer program empowers anyone with little to no coding experience to innovate and create the apps they need, when they need them.

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Streamlining work, boosting efficiency

From interns to managers, employees across ServiceNow have taken the initiative to build applications that change the way their teams work. These low-code apps mean precious time saved and the ability to take matters into their own hands to solve problems for their teams.

"Instead of having to be a very proficient, seasoned developer, it puts that power into the hands of the business user, which I think is what the platform is all about." Mara Z., senior principal success architect, ServiceNow


Citizen developers found opportunities to streamline tedious work through automation and increase efficiency. Britt B. has been developing applications and workflows on the Now Platform for 10 years. “It seemed like a no-brainer to come back to our own platform and get this automated in such a way that we could continue delivering at the same level with far fewer resources,” she says.

Mara Z. created an app that collects and stores best practices so that she and fellow success architects don’t have to hunt for them. Courtney D. and John P. co-developed an app that mitigates the need to copy and paste information from one tool to another—with no errors.

The power of low-code development

As the world of work continues to evolve, ServiceNow’s citizen development program shows the revolutionary power of low-code development. John agrees, adding, “To be able to create these applications with very low code is just—it’s amazing. I’ve never seen anything like it at any other company that I’ve worked for.”

Learn more about how these four citizen developers transformed the way their teams work in this video:


Help us innovate the next great thing. Explore job opportunities at ServiceNow.

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