Hybrid work leader Erica Volini to join ServiceNow

  • ServiceNow Blog
  • Employee Experience
  • About ServiceNow
  • 2021
August 05, 2021

Hybrid work leader Erica Volini

The evolution of hybrid work requires companies to design strategies that transform their business while leveraging expertise, scale, and market-relevant insights that enable productivity from anywhere—and deliver amazing team experiences.

ServiceNow has heard from customers that they want us to continue to lean into our partner relationships as we support them in accelerating their digital transformation journeys.

That’s why we’re excited to share that Erica Volini will be joining ServiceNow in the newly created role of senior vice president of global alliances & channel ecosystem (ACE) go-to-market (GTM) operations. She’ll help us and our partners drive enhanced workflow and industry-specific solutions offerings and build an even broader community of digital transformation leaders.

Vision for partners and the new world of work

Volini joins us from Deloitte Consulting, a global elite partner of ServiceNow. She’s spent her career building trusted relationships with some of the largest organizations in the world.

Her deep knowledge of how to combine the power of humans and technology will be key to helping customers drive transformation that improves the customer and employee experience, increases productivity, and positively impacts bottom-line business results.

“ServiceNow’s purpose of ‘making work, work better for people’ deeply resonates with me because throughout my entire career, I have been focused on the evolving dynamics of work and how that can translate into meaningful business value and impact,” Volini says.

“I am thrilled to be joining ServiceNow as we continue on our path to $15 billion in revenue and help our partners and customers with their digital transformation efforts. I am passionate about helping organizations transform and redefining the very nature of how work gets done. I can’t wait to begin my journey with ServiceNow and our amazing partner ecosystem.”

Volini will join ServiceNow’s global alliances and channel ecosystem organization later this month.

Learn more about the ServiceNow partner program.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Forrester Wave Leader 2022: Value Stream Management
    IT Management
    Forrester: ServiceNow is a Leader in value stream management solutions
  • Gartner Magic Quadrant Enterprise Low-Code Application Platforms
    Application Development
    A Magic Quadrant™ Leader in Low-Code Application Platforms for third year