The check engine light on a vehicle warns the driver when something under the hood needs attention. Wouldn’t it be nice if every organization had a similar flashing indicator to let them know when their Transport Layer Security (TLS) certificate is about to expire? Unfortunately, reality isn’t that simple.
We tend to deal with the day-to-day maintenance of our vehicle in different ways. With family and friends, for example, there seem to be three general personality types:
The problems with a reactive approach
Security certificate management is very similar. You know you should be proactive and ahead of the curve to minimize the risk, but there are always reasons not to:
For the Gullible Optimist driver, this approach could lead to waiting for a tow truck at 3 am in the middle of nowhere. For the IT staff who follow the same foolhardy belief, this attitude could result in service outages and data breaches that cause reputational damage and financial loss. Add in the risk of loss of continued employment, and being an IT Gullible Optimist becomes a dangerous position to be in.
Better IT operations management
ServiceNow can help take the grunt work and tedious processes out of your daily security certificate management. With IT Operations Management—specifically ITOM Visibility—you receive the Certificate Inventory and Management feature that allows you to automatically discover, take inventory of, and proactively manage all of your TLS certificates.
If a certificate is nearing expiration, you’ll be notified. But gaining insight into an expired or soon-to-expire certificate isn’t the most important benefit. The biggest advantage is the automatic creation of a certificate task via IT workflows to renew the expiring certificate or to create an incident for an already expired certificate.
This certificate management automation delivers three key benefits:
If you want to continue to hope expired certificates won’t cause a problem at your organization, you’re welcome to remain a Gullible Optimist. But, if you want to get ahead of the curve and minimize security challenges with less effort and time, discover how ServiceNow ITOM Visibility can help.
Need the basics? Check out “AIOps & Visibility for Dummies, ServiceNow Special Edition.”
© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.