ServiceNow named a Leader in Low-Code Development Platforms

  • Marcus Torres
  • Application Development
  • About ServiceNow
  • Trends and Research
  • 2021
May 12, 2021

ServiceNow Creator Workflows offer low-code development.

I’m very pleased to announce that ServiceNow has been named a Leader in the Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2021. We attribute this recognition to our latest low-code innovations and capabilities. 

According to this evaluation, “ServiceNow has grown to a low-code platform of the first rank. Known for its IT service management solutions, ServiceNow has invested heavily in its low-code tooling and ‘workflow platform’ messaging. It brings a strong route-to-market through its installed base and popularity among IT developers.” 

Forrester Research predicts that by the end of 2021, 75% of development shops will use low-code platforms.1 ServiceNow Creator Workflows solutions allow users to create intuitive experiences and enable cross-enterprise, low-code app delivery to quickly and safely scale with connected digital workflows. Our solutions include: 

  • App Engine: empowering developers and builders of all skill levels to create low-code workflow apps fast 
  • IntegrationHub: reducing integration costs and complexities for faster connectivity across any system 

Advancing low-code capabilities

We recognize that low-code capabilities are an increasingly vital part of digital transformation initiatives, as they democratize the app-building experience. Developers of all skill levels, from low to pro coders, can now roll out new digital initiatives fast, with scale, and with greater value delivered.

With low-code going mainstream, organizations have matured in their thinking and approach. ServiceNow is committed to advancing our low-code capabilities as part of our core platform innovation.

Furthering our investment in low-code technology, ServiceNow brought to market a new tool, App Engine Studio, in our recently launched Now Platform Quebec release. 

With App Engine Studio, software development complexity is reduced so citizen developers can build new apps fast without professional software development training or knowledge. The solution offers a guided development environment with convenient pre-built templates where pro developers can collaborate with citizen developers in a shared environment.   

And, for existing ServiceNow developers, App Engine Studio further improves their development productivity with a powerful intuitive low-code studio that seamlessly augments their current app development tooling and lifecycle, end to end. 

Accelerating digital transformation

Additionally, earlier this year, ServiceNow acquired Intellibot, a robotic process automation (RPA) company, which extends ServiceNow’s existing AI and machine learning, integrations, low-code development, process mining, process automation, NLX, chatbot, and virtual agent capabilities. 

Looking forward, we believe ServiceNow is uniquely positioned to help customers accelerate digital transformation in their organizations with end-to-end automation. We deliver on the use cases that will shape the future of work, using low-code innovation that meets the standards of speed, experiences users love, and scalability without sprawl.

Learn more about creating apps with a low-code development platform.  

Read the full, complimentary Forrester Wave report. 

1 Forrester, Predictions 2021: Software Development, Oct. 30, 2020. 

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


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