Meet Shouvik: One of ServiceNow India’s first engineers

Shouvik Goswami loves a good technical challenge, especially one that gives him a 360-degree view of things from both the customer’s perspective as well as from the “nitty-gritty” product engineering details. When that happens, he can’t wait to get a team together to brainstorm a solution.

Shouvik was one of the first engineers to join ServiceNow’s India Development Center in 2014. Today, he leads a team of software engineers, and feels just as energized as he did when he joined because he has the freedom and flexibility to work on what he’s most passionate about. “I get to see the delight on a customer’s face when I figure out a technical issue.” He says everyone’s ideas are heard and could lead to a new product or feature. And if the product helps free up a customer to spend more time with family, Shouvik knows he has played a part in making the world of work, work better for people.

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