Oracle verifies ServiceNow as a third-party tool vendor

  • IT Management
  • About ServiceNow
  • Ryan Wood-Taylor
  • 2021
March 15, 2021

Oracle ServiceNow partnership

Updated June 27, 2022

ServiceNow has been verified as a third-party tool vendor for Oracle Database, Oracle Database Options, and Oracle Fusion Middleware. Starting June 2022 in the Now Platform San Diego release (backward-compatible to the Rome release), Oracle’s verification covers both ServiceNow Discovery and ServiceNow Software Asset Management (SAM).

What this means for you

Oracle’s verification allows organizations to submit ServiceNow usage data to Oracle License Management Services (LMS) and Oracle Global Licensing and Advisory Services (GLAS) as an alternative to Oracle measurement tools.

Using an Oracle-verified solution such as ServiceNow can significantly reduce the time, risk, and effort needed to deploy a script in your environment.  ServiceNow SAM provides your effective license position for Oracle and your other software vendors. That means you’ll be able to see your Oracle compliance position and savings opportunities before, during, and after an audit or contractual event.

During an audit, ServiceNow verified discovery exports can be provided to Oracle. In addition, the ServiceNow SAM Report for Oracle Infrastructure incorporates details on the Oracle database running, the physical servers and virtual machines supporting these databases, and the number of processor cores that must be licensed.

The ServiceNow SAM Report for Oracle Infrastructure is for customer use and can be referenced on demand. Keep in mind a report from any verified vendor does not replace an Oracle license audit or revoke Oracle's contractual right to perform one.

Oracle Publisher Pack - ServiceNow


Simplifying Oracle license compliance

From the Oracle Publisher Pack Dashboard, you can drill into further details, such as which database instances have options turned on but not used. Then, you can take action to optimize costs.

ServiceNow SAM and Discovery are verified tools to discover deployments of Oracle Database, Oracle Database Options and management packs, and Oracle Fusion Middleware. We also provide support per processor and for named user plus license metrics, processor core factor values, partitioning technologies, and agreement types such as unlimited license agreements (ULAs).

In addition, ServiceNow can discover Oracle databases deployed in cloud environments, including Amazon Web Services (AWS), Azure, Google Cloud, IBM Cloud, and VMware Cloud. ServiceNow can also identify Oracle capabilities in a variety of virtualization technologies, including Microsoft Hyper-V, VMware, IBM Virtualization, Red Hat Virtualization, Nutanix Acropolis, and OpenStack Virtualization.

ServiceNow Discovery works across operating systems as well, including Windows, Solaris, Linux, Mac OS X, HP-UX, and IBM AIX.

ServiceNow IT Asset Management saves customers millions in software, hardware, and cloud costs.  With ServiceNow, you can automate the end-to-end IT lifecycle with workflow. Only ServiceNow connects departments with a single platform to optimize costs across on-prem and cloud environments.  

Say goodbye to manual processes and human error from repetitive tasks in siloed tools. Now you can uncover lost assets and purchase sprawl and take action to mitigate compliance exposure.   

Manage your Oracle license compliance from the same place you manage the rest of IT. We help make ITAM work better for you.

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