2022


  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    September 30, 2022
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    September 29, 2022
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager
    September 28, 2022
  • How delivery giant Yamato uses data science: uniformed Yamato delivery worker
    Customer Stories
    Delivery giant Yamato uses data science to drive growth
    September 27, 2022
  • Hola - celebrating Hispanic Heritage Month and Unidos at ServiceNow Belonging Group
    Culture
    Meet the Unidos at ServiceNow employee belonging group
    September 26, 2022
  • BigCode by ServiceNow Research and Hugging Face
    Research
    Announcing BigCode for the responsible development of large language models
    September 26, 2022
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    September 23, 2022
  • Business resilience: employees walking through an office
    Now Platform
    Building a more resilient business with the Now Platform Tokyo release
    September 22, 2022
  • Now Platform Tokyo release: Tokyo Skytree
    Now Platform
    Welcome to the Now Platform Tokyo release!
    September 21, 2022
  • Vendor management: smiling healthcare worker in lab coat sitting in front of a computer
    Customer Stories
    Banner Health streamlines vendor management across the organization
    September 20, 2022
  • Giving back: UTG Connect, employees packing meals, a speaker on stage, and a wide view of people at an event
    Culture
    Giving back: Employees pack 825,000 meals for charity
    September 16, 2022
  • 4 businessmen gathered around a life-size display of the CEO Dashboard
    Now on Now
    CEO Dashboard: A single-pane view into business performance
    September 15, 2022
  • Sustainability goals: man stretching against backdrop of Tokyo
    Customer Stories
    How empowering employees helps Asahi meet its sustainability goals
    September 13, 2022
  • Montreal AI Symposium/Symposium IA Montreal
    Research
    Montreal AI Symposium 2022
    September 13, 2022
  • Long IT security workdays: man in a conference room working by himself
    Cybersecurity and Risk
    Prevent long IT security workdays through collaboration
    September 08, 2022
  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Integrating teams, data, and processes to elevate customer loyalty
    September 07, 2022
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    September 06, 2022
  • Our World Our Work: unity in diversity; two men on a scooter in Hyderabad, India
    Culture
    'Our World Our Work’ travel video series captures the unity in diversity
    September 01, 2022
  • Secure technologies for Australia's public service: Sydney Harbour Bridge
    Government
    How secure tech can improve public service delivery in Australia
    August 31, 2022
  • Automation and low-code set stage for innovation: contemplative man in front of open laptop
    Application Development
    Automation and low-code: Setting the stage for ongoing innovation
    August 30, 2022
  • NextGen Program helps underrepresented groups get tech jobs: 3 women and 1 man gathered around conference room table and laptop
    Careers
    How NextGen Program partners help underrepresented groups get tech jobs
    August 25, 2022
  • Employee engagement: group of workers in a conference room gathered around a laptop
    Employee Experience
    Turning a vision for better employee engagement into reality
    August 24, 2022
  • Technology excellence: two co-workers smiling at large Apple computer monitor
    IT Management
    Achieving technology excellence to thrive in the digital era
    August 23, 2022
  • 5 ServiceNow employees who built a resource management app for nonprofits
    Culture
    Building a resource management app for nonprofits
    August 18, 2022
  • Operational excellence: group of workers standing around a conference table
    Cybersecurity and Risk
    3 key ingredients for operational excellence
    August 17, 2022
  • Upgrading field service management
    Customer Experience
    Your guide to upgrading field service management
    August 16, 2022
  • Taking passion for the planet to Antarctica
    Culture
    Meet Jono: Taking passion for the planet to Antarctica
    August 11, 2022
  • NextGen real-world experience: 3 college students gathered around a table, one with an open laptop
    Careers
    NextGen Program empowers students in Germany with real-world experience
    August 09, 2022
  • ERP modernization: two co-workers smiling at an open laptop
    Now on Now
    ERP modernization: Working toward a clean core
    August 08, 2022
  • ServiceNow values: Stay hungry and humble
    Culture
    Exploring ServiceNow values: Stay hungry and humble
    August 05, 2022
  • Risk management: IT worker in a modern data center
    Customer Stories
    Single source of truth transforms risk management for Equinix
    August 04, 2022
  • Customer digital transformation: people walking outside against a yellow backdrop
    Customer Experience
    5 ways to propel customer digital transformation
    August 02, 2022
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    August 01, 2022
  • four 2022 ServiceNow interns
    Careers
    A global experience: ServiceNow interns share their stories
    July 28, 2022
  • Hyperautomation: yellow racecar at pit stop
    Now on Now
    An example of a hyperautomation journey
    July 26, 2022
  • Harnessing the whole organization to improve customer experience: group of office workers
    Customer Experience
    Harnessing the whole organization to create a better customer experience
    July 21, 2022
  • Knowledge base relevance: two male co-workers chat over an open laptop
    Now on Now
    4 easy ways to keep your knowledge base relevant and up to date
    July 19, 2022
  • Ventana Research 15th Annual Digital Innovation Awards
    IT Management
    ServiceNow Strategic Portfolio Management wins Digital Innovation Award
    July 18, 2022
  • 3 ServiceNow leaders who invested in themselves through the Strive leadership development program
    Careers
    Leaders strive ahead by investing in themselves
    July 15, 2022
  • Government security: US flag on sleeve of person sitting in front of a laptop
    Government
    Powering government security and innovation in the cloud
    July 14, 2022
  • Field service: man in hard with tablet in hands looking at power lines
    Customer Experience
    4 ways to turn field service customers into fans
    July 12, 2022
  • Vendor risk in the supply chain: feet walking on glass stairs
    Now on Now
    Taming the supply chain: Addressing vendor risks to the nth tier
    July 11, 2022
  • Customer service: woman in front of laptop staring out window
    Customer Experience
    3 ways to supercharge your customer service
    July 07, 2022
  • Cloud migration: man on an escalator going up to cloudy sky
    Now on Now
    Accelerating cloud migration to Microsoft Azure using the Now Platform
    July 06, 2022
  • Customer experience: 2 girls looking at phone and smiling
    Customer Experience
    Great customer experience is easier than you think
    July 05, 2022
  • 4 ServiceNow employees who helped build the employee journey
    Now on Now
    Building our own employee journey
    June 30, 2022
  • Pride: ServiceNow employee and husband with gay refugees
    Culture
    Pride: ServiceNow employee opens home to gay refugees
    June 29, 2022
  • ESG: Solar panels and greenery in the foreground of a cityscape
    Cybersecurity and Risk
    Australia spotlight: Why business leaders need to measure ESG impact
    June 28, 2022
  • IT troubleshooting: 2 workers sit in a server room in front of a laptop
    IT Management
    Lightstep Notebooks helps speed troubleshooting for SREs and developers
    June 27, 2022
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    June 24, 2022
  • ServiceNow employees planting trees
    Culture
    Planting trees and growing community
    June 24, 2022
  • The Smart Factory @ Wichita exterior
    Manufacturing
    Powering smart factories of the future
    June 14, 2022
  • ServiceNow is #1 in AIOps - Gartner 2021 Worldwide Market Share
    AI and Automation
    ServiceNow named worldwide AIOps market share leader by Gartner®
    June 14, 2022
  • Open-source Azimuth logo
    Research
    Introducing Azimuth, an open-source project from ServiceNow
    June 14, 2022
  • 4 ServiceNow employees who helped implement ServiceNow ESG solutions internally on the Now Platform
    Now on Now
    How we’re workflowing a better world with ServiceNow ESG solutions
    June 13, 2022
  • International EIC Series 03: an early-career ServiceNow co-op and her team
    Careers
    My early-career journey as a ServiceNow co-op
    June 10, 2022
  • Multi-label Iterated Learning (MILe)
    Research
    Multi-label Iterated Learning for image classification with label ambiguity
    June 10, 2022
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    June 10, 2022
  • Cybersecurity: man in futuristic lit-up tunnel holding tablet
    Cybersecurity and Risk
    3 ways to boost your company’s cybersecurity
    June 09, 2022
  • Customer service in financial services: woman sitting at table working on laptop with credit card in hand
    Financial Services
    Banking on change: The future of customer service in financial services
    June 08, 2022
  • Helping Ukraine: Volunteers standing in front of airplane
    Culture
    ServiceNow employees step up to support medical relief efforts in Ukraine
    June 07, 2022
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    June 06, 2022
  • Skills intelligence leaders Heather Jerrehian and Kelley Steven-Waiss
    Employee Experience
    Q&A: Meet the skills intelligence leaders powering the future of work
    June 03, 2022
  • Government service delivery: 2 workers standing, looking at what they're holding in a government building
    Government
    Modernizing service delivery for government employees and citizens
    June 02, 2022
  • Forrester Wave Leader 2022 Third-Party Risk Management Platforms
    Cybersecurity and Risk
    Forrester says ServiceNow is a Leader in third-party risk management
    June 01, 2022
  • Knowledge: 2 smiling women
    Events
    5 highlights from Knowledge
    May 31, 2022
  • Knowledge keynote recap: indoor venue with ServiceNow CEO Bill McDermott on stage in front of audience
    Events
    Knowledge keynote recap: Making the world work
    May 26, 2022
  • Account-based marketing: man and woman working on laptops across from each other in an office
    Now on Now
    Using the Now Platform to scale account-based marketing
    May 25, 2022
  • Hybrid work wayfinding technology: man standing in office building looking at phone in his hand
    Employee Experience
    ServiceNow deepens commitment to hybrid work with new wayfinding technology
    May 24, 2022
  • Asian American and Pacific Islander Heritage Month
    Culture
    Celebrating Asians and Pacific Islanders at ServiceNow
    May 23, 2022
  • Cybersecurity: man sits on train bench with a tablet
    Cybersecurity and Risk
    Survey: Cybersecurity requires risk-based management approach
    May 19, 2022
  • Offboarding: Woman using smartphone outside against cityscape at dusk
    Now on Now
    Automating the employee offboarding experience
    May 18, 2022
  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    May 17, 2022
  • Digitalization: view of an airplane flying overhead
    Customer Stories
    Singapore Airlines embraces digitalization to soar to new heights
    May 16, 2022
  • 2 Black ServiceNow employees
    Culture
    The power of your voice
    May 13, 2022
  • Customer efficiency innovations: man typing on a laptop
    Now Platform
    ServiceNow launches 3 innovations to help improve customer efficiency
    May 11, 2022
  • Woman holding phone smiling and looking away
    Events
    3 reasons to get social at Knowledge
    May 09, 2022
  • Woman holding phone smiling and looking away
    Culture
    Connecting people to our purpose
    May 09, 2022
  • #Know22 text
    Events
    Knowledge 2022 social media contest rules
    May 09, 2022
  • Business people talking in an office meeting
    Customer Stories
    4 customer stories that can help your business work better
    May 06, 2022
  • Business people talking in an office meeting
    Customer Stories
    Microsoft implements Predictive Intelligence to modernize support
    May 05, 2022
  • Business people talking in an office meeting
    Now on Now
    Reimagining training and certification: A customer zero story
    May 04, 2022
  • Business people talking in an office meeting
    Application Development
    ServiceNow a 2022 Gartner® Peer Insights™ Customers’ Choice for Enterprise Low-Code Application Platforms
    May 03, 2022
  • Employee experience: woman working on a laptop outside an office
    Employee Experience
    Employee experience: How we can tackle the Australian skills shortage
    May 02, 2022
  • Image of magic quadrant leader report
    Careers
    4 tips to help early-career international students in their job search
    April 29, 2022
  • Field service: Man in hard hat looking at solar panels and a tablet
    Customer Experience
    5 steps to shift from reactive to proactive field service
    April 28, 2022
  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools
    April 28, 2022
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    April 27, 2022
  • ESG: solar farm
    Cybersecurity and Risk
    Survey: ESG is a business imperative
    April 25, 2022
  • Climate: close-up of a wind turbine overlooking other wind turbines
    Cybersecurity and Risk
    How the SEC’s proposed climate disclosure rules can affect your business
    April 22, 2022
  • Field service: woman wearing hard hat looking at laptop outdoors at sunset
    Customer Experience
    Field service experience could be the next business differentiator
    April 21, 2022
  • Papers accepted at ACL 2022
    Research
    ServiceNow Research spotlight: Papers accepted at ACL 2022
    April 21, 2022
  • ServiceNow's new CCO and CMO
    Culture
    Q&A: Meet ServiceNow’s new CMO and CCO
    April 20, 2022
  • San Diego release: surfer holding a surfboard in the ocean
    Now Platform
    Resources to guide you through the Now Platform San Diego release
    April 19, 2022
  • Technology giant Fujitsu: people walking outdoors in Tokyo surrounded by tall buildings
    Customer Stories
    How tech giant Fujitsu revamped itself from inside out
    April 18, 2022
  • Women in tech: two ServiceNow employees
    Culture
    Empowering women in the tech industry
    April 15, 2022
  • Diversity, Equity, and Inclusion Report 2022
    Culture
    Announcing our 2022 Diversity, Equity, and Inclusion Report
    April 14, 2022
  • Strategic Portfolio Management: woman working on laptop
    IT Management
    IT Business Management becomes Strategic Portfolio Management
    April 13, 2022
  • Government disaster response: rear view of 3 uniformed rescue workers
    Customer Stories
    How tech helps government agency recruit for disaster response
    April 12, 2022
  • ServiceNow is on the Fortune 100 Best Companies to Work For 2022 list.
    Careers
    3 reasons ServiceNow is a Fortune Best Company to Work For
    April 11, 2022
  • Job search: 3 early-career international students
    Careers
    Why the job search is difficult for international students
    April 08, 2022
  • IT and operational technology asset management in manufacturing: man in factory looking at laptop while working machine
    Manufacturing
    3 ways to align IT and OT asset management practices
    April 07, 2022
  • Cybersecurity: woman standing amid moving crowd looking at her phone
    Cybersecurity and Risk
    Bringing the SaaS ecosystem together to improve cybersecurity
    April 06, 2022
  • Customer service: silhouette of a businessman wearing a headset in an office
    Customer Experience
    CRM Watchlist recognizes ServiceNow customer service strategy
    April 05, 2022
  • Mobile app adoption: man at a desk in front of laptop looking at phone in his hand
    Now Platform
    3 trends driving mobile app adoption in the workplace
    April 04, 2022
  • Sales career in Korea: Hear from 3 employees
    Careers
    Growing a sales career in South Korea
    April 01, 2022
  • Reimagining customer experience: 3 employee stories
    Now on Now
    Reimagining customer experience: An employee story
    March 31, 2022
  • New world of work: woman sitting at table working on a laptop
    Employee Experience
    New world of work: The great re-evaluation
    March 30, 2022
  • Federal government: 2 businessmen shaking hands
    Government
    4 trends shaping the future of federal government work
    March 29, 2022
  • ServiceNow a leader in low-code and no-code
    Application Development
    ServiceNow named a Leader in low-code development platforms
    March 28, 2022
  • Early career employees at ServiceNow
    Careers
    Why 3 employees launched their careers with ServiceNow
    March 25, 2022
  • Release upgrade: employees collaborating on work in an office
    Now on Now
    Behind the scenes: Tips from a ServiceNow upgrade expert
    March 24, 2022
  • Now Platform San Diego release
    Now Platform
    Welcome to the Now Platform San Diego release!
    March 23, 2022
  • ServiceNow's innovative start in San Diego
    Now Platform
    Now Platform San Diego release stays true to our innovative roots
    March 23, 2022
  • "When it comes time to put new AI models or breakthroughs into practice, deployment must occur at larger scale than what we consider in a research paper." Nicolas Chapados, VP, Research, NVIDIA GTC '22 - Leaders in AI Panel Discussion
    Research
    NVIDIA GTC '22 - Leaders in AI Panel Discussion and Q&A
    March 22, 2022
  • Incident response: reducing downtime for SREs
    Culture
    ServiceNow joins Thurgood Marshall College Fund to boost racial equity
    March 21, 2022
  • New world of work: 3 ServiceNow employees
    Careers
    ServiceNow employees are thriving in the new world of work
    March 18, 2022
  • Incident response: reducing downtime for SREs
    IT Management
    Lightstep Incident Response: Helping teams reduce downtime
    March 14, 2022
  • Papers accepted at the 2022 IEEE/CVF Conference on Computer Vision and Pattern Recognition (CVPR)
    Research
    ServiceNow Research spotlight: Papers accepted at the 2022 IEEE/CVF Conference on Computer Vision and Pattern Recognition (CVPR)
    March 14, 2022
  • ServiceNow and HBCU Connect Hackathon first place winner: Unite Now
    Application Development
    HBCU Connect Hackathon winners: The next generation of app developers
    March 11, 2022
  • Knowledge Digital Experience registration
    Events
    Knowledge Digital Experience registration is open
    March 10, 2022
  • International Women's Day: Together we break the bias
    Culture
    International Women’s Day: Together, we break the bias
    March 08, 2022
  • International Women's Day: Together we break the bias
    Employee Experience
    Celebrating women’s achievements and reimagining the world of work
    March 07, 2022
  • ServiceNow career: 2 ServiceNow employees from Germany
    Careers
    What it’s like to start a career at ServiceNow
    March 04, 2022
  • Project management: 4 workers collaborating around a conference table
    Now on Now
    Project management for non-project managers
    March 03, 2022
  • Sales careers at ServiceNow: 2 sales employees who work in Japan
    Careers
    Changing the sales game in Japan
    March 03, 2022
  • Automation in security: woman working on a laptop in a coffee shop
    Cybersecurity and Risk
    4 ways automation can improve your security posture
    March 01, 2022
  • Bridging the Gap Between AI Planning and Reinforcement Learning
    Research
    3rd Planning and Reinforcement Learning Workshop @ ICAPS 2022
    March 01, 2022
  • Customer service: woman outdoors with phone to her ear
    Customer Experience
    Streamlining customer service to eliminate wasted time on hold
    February 28, 2022
  • Partner programs: 3 businesspeople with open laptops and a phone discussing work
    Now Platform
    Putting partners front and center to drive customer success
    February 24, 2022
  • AI in customer experience: woman in mall looking at her smartphone
    AI and Automation
    Can artificial intelligence really improve customer experience?
    February 22, 2022
  • Deep Learning for Code
    Research
    DL4C Workshop @ ICLR 2022
    February 22, 2022
  • Customer service: woman smiling at smartphone in her hands
    Customer Experience
    How to get all your customer service channels ‘smiling’
    February 18, 2022
  • Customer support: woman working on a laptop
    Now on Now
    Q&A: Transforming customer support to elevate the customer experience
    February 17, 2022
  • Learning with Limited Labelled Data for Image and Video Understanding
    Research
    L3D-IVU Workshop @ CVPR 2022
    February 17, 2022
  • Australia customer service generation gap: 2 generations of workers look at a laptop at a table outdoors
    Customer Experience
    Addressing Australia’s customer service generation gap
    February 16, 2022
  • Anchoring Machine Learning in Classical Algorithmic Theory
    Research
    GroundedML Workshop @ ICLR 2022
    February 16, 2022
  • Celebrate Black history. Be you. Be well.
    Culture
    Honoring Black History Month and Black health and wellness
    February 15, 2022
  • Continual Learning in Computer Vision
    Research
    3rd CLVision CVPR Workshop
    February 15, 2022
  • Technology excellence: Woman with laptop sitting on bench at train station
    IT Management
    Technology excellence: The key to business transformation
    February 14, 2022
  • Improving ITSM and customer service with automation: A person holds a smartphone.
    AI and Automation
    3 ways automation can improve ITSM and customer service
    February 10, 2022
  • CIOs driving innovation: A seasoned worker sits at a table working on a laptop.
    IT Management
    How CIOs can drive innovation and empower transformational work
    February 09, 2022
  • Operating excellence: A woman sits at a table working on a laptop.
    Cybersecurity and Risk
    How operating excellence is redefining enterprise success
    February 08, 2022
  • Banking IT support: A woman looks holds a smartphone in one hand and a credit card in the other.
    Customer Stories
    Banking platform maker overhauls global IT support, reaps rewards
    February 07, 2022
  • ServiceNow employees volunteer to help in the wake of Germany floods.
    Culture
    ServiceNow employees step up to help in the wake of Germany floods
    February 04, 2022
  • ServiceNow is one of the Fortune World's Most Admired Companies 2022.
    Culture
    Fortune: ServiceNow is a World’s Most Admired Company
    February 03, 2022
  • Why the world works with ServiceNow: 3 workers from different cultures walking outdoors
    Culture
    Announcing our brand evolution: Why the world works with ServiceNow
    February 02, 2022
  • Microsoft Teams collaboration: A woman sits on a couch working on a laptop.
    Now on Now
    Why we adopted Microsoft Teams—and what others can learn from it
    February 01, 2022
  • When we work, the world works.
    Careers
    In the beginning: How ServiceNow was born
    January 28, 2022
  • Power of the cloud: A businessman looks at his smartphone under a cloudy sky.
    IT Management
    Harnessing the power of the cloud to create personalized experiences
    January 26, 2022
  • Proactive IT operations: A woman sits at a laptop in an office.
    IT Management
    Go from reactive to proactive IT operations with AI
    January 25, 2022
  • Connected workforce in manufacturing: A manufacturing worker types on a laptop.
    Manufacturing
    4 benefits of a connected workforce in manufacturing
    January 24, 2022
  • Artificial intelligence: A man speaks into a cellphone.
    AI and Automation
    How to launch artificial intelligence in your organization
    January 21, 2022
  • Inclusion: A worker in a wheelchair sits with another worker outside.
    Culture
    New Center of Excellence for Accessibility to strengthen inclusion
    January 20, 2022
  • Business optimization: A businessman walking in front of a cityscape
    AI and Automation
    How business optimization efforts stack up
    January 19, 2022
  • A businessman monitors digital transformation on his cellphone.
    Customer Experience
    Helping customers answer the trillion-dollar digital transformation question
    January 18, 2022
  • AIOps: One worker points at a laptop screen while another worker looks on.
    IT Management
    AIOps: Predict and prevent IT issues before they happen
    January 14, 2022
  • Hybrid work: Workers collaborate at a conference table.
    Employee Experience
    Bringing more flexibility to hybrid work
    January 13, 2022
  • A happy man at a laptop: Proactive support operations can reduce customer escalations.
    Now on Now
    How proactive support operations can reduce customer escalations
    January 12, 2022
  • ServiceNow is a 2022 Glassdoor Best Place to Work.
    Careers
    ServiceNow is a Glassdoor Best Place to Work
    January 11, 2022
  • Karen Pavlin, Chief Equity and Inclusion Officer, ServiceNow
    Culture
    Welcome Karen Pavlin, ServiceNow’s new chief equity and inclusion officer
    January 10, 2022
  • Meet Derrick for an inside look at federal sales at ServiceNow.
    Careers
    Meet Derrick: An inside look at federal sales at ServiceNow
    January 07, 2022
  • Car parking customer experience: A man walks away from a parked SUV with his cellphone in hand.
    Customer Stories
    How Scheidt & Bachmann improved the car parking experience
    January 06, 2022
  • Customer experience: A woman looks at her cellphone at a coffee shop.
    Customer Experience
    Rethinking customer experience
    January 05, 2022
  • Two IT support workers take calls.
    Now on Now
    4 ways IT support can scale and deliver exceptional service
    January 04, 2022
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year