ServiceNow Research spotlight: Papers accepted at ACL 2022

  • 2022
  • ServiceNow Research
April 21, 2022

Papers accepted at ACL 2022

The 60th annual meeting of the Association for Computational Linguistics, ACL 2022, will take place in Dublin, Ireland, from May 22-27, 2022. ACL is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing (NLP).

At ServiceNow Research, the Human Machine Interaction Through Language team (HMITL) works on advancing AI technology to solve language-related questions. We are excited to announce that, in collaboration with other experts in the field, many HMITL researchers will present their work during the ACL 2022 conference.

Papers accepted to the main conference:

  • Compositional Generalization in Dependency Parsing (Emily Goodwin, Siva Reddy, Timothy J. O’Donnell, Dzmitry Bahdanau) (PDF)

  • LAGr: Labeling Aligned Graphs for Improving Systematic Generalization in Semantic Parsing (Dora Jambor, Dzmitry Bahdanau) (PDF)

  • The Power of Prompt Tuning for Low-Resource Semantic Parsing (Nathan Schucher, Siva Reddy, Harm de Vries) (PDF)

  • TopiOCQA: Open-domain Conversational Question Answering with Topic Switching (Vaibhav Adlakha, Shehzaad Dhuliawala, Kaheer Suleman, Harm de Vries, Siva Reddy) (PDF) - We are excited to announce that this paper will also be published in Transactions of the Association for Computational Linguistics, an ACL-sponsored journal published by MIT Press!

The following paper will be presented at the 4th Workshop on NLP for Conversational AI:

  • Data Augmentation for Intent Classification with Off-the-shelf Large Language Models (Gaurav Sahu, Pau Rodriguez, Parmida Atighhehchian, Issam H. Laradji, David Vazquez, Dzmitry Bahdanau) (PDF)

In addition to the main conference that will be held from May 23-25, ACL will host an exciting line-up of tutorials (May 22) as well as workshops and co-located events (May 26-27).

We would like to thank the ACL 2022 organizing committee, including all Senior Area Chairs, Chairs, and partners for hosting this conference.

Congratulations to all the researchers whose papers have been accepted. We wish you all the best at the conference!

Are you interested in doing fundamental or applied research at ServiceNow?

If you are interested in exploring full-time career opportunities with the ServiceNow Research team or wish to learn more about the part-time Visiting Researcher Program (for research internships), please take a moment to fill out this form so that hiring managers can learn more about your background and we can contact you about our current openings. Please note that ServiceNow Research internships through our Visiting Researcher Program starts and runs all year, and is not limited to "seasonal" applications.

Follow @ServiceNowRSRCH on Twitter for our latest news, and updates from the community, and to get in touch.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE