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3 min Using AI: The 9% problem Buying AI tools was the easy part. Building the infrastructure to support them is where most enterprises are stuck. AI Research
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2 min How to calculate ROI to determine AI value AI spending jumped 110% in a single year. Most organizations still can't say what they got for it. AI Thought Leadership
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1 min Game Changers: AI in cycling How Andy Schleck, the 2010 Tour de France winner, is using AI to minimize variables between riders and performance AI Thought Leadership
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6 min One of the best measures of AI fluency is one you can't see Prompt quality is a strong signal of AI proficiency, but most enterprises have no visibility into this data AI Thought Leadership
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4 min New research: AI success hinges on execution, not adoption AI momentum isn't enough to deliver the scalable results business leaders expect AI Thought Leadership
AI in industries
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2 min AI in government: Ready to scale New research shows how U.S. agencies are moving beyond AI experimentation Industries Research
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3 min 6 AI priorities for investment firms It's time for firms to go from theoretical to real-world AI applications Industries Research
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3 min How AI is driving innovation in the automotive industry As AI technologies become more sophisticated, automakers are exploring new ways to operate and serve Industries Research
Latest insights on AI business reinvention AI for IT
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3 min Why enterprises are consolidating IT workflows on a single platform When one platform simplifies IT and puts AI to work, the business case for  point solutions falls apart News and Events Company Story
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3 min The productivity multiplier Humans and AI specialists are better together Products and Solutions Enterprise IT
Knowledge 2026 attendees at the IT spotlight keynote
3 min Knowledge 2026 through an IT lens The announcements and sessions that IT pros should pay attention to Enterprise IT Events
AI for CRM
Attendees at ServiceNow Knowledge 2026
3 min Knowledge 2026 insights for sales and service leaders The announcements, sessions, and stories that are redefining customer relationship management CRM Events
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3 min The CRM built to finish the work Autonomous CRM unites AI, workflows, and data to act, not just track CRM Company Story
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4 min After 35 years in CX, humans are needed more than ever What’s changed, what hasn’t, and why the basics still win CRM Thought Leadership
AI for risk & security
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4 min 3 ways governance fixes what's holding AI back Conventional wisdom says more rules and guardrails hamper innovation and slow growth. In the agentic AI era, the opposite is true. Ethics and Governance Thought Leadership
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2 min What happens when your AI gets turned off? AI access can change instantly. Business leaders need AI control that keeps work moving. AI Thought Leadership
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6 min Learnings from when an AI agent goes rogue ServiceNow's Sean Regan sat down with the founder of PocketOS, whose AI agent deleted his company AI Thought Leadership
AI for HR
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4 min Can AI help fix employee burnout? Swiveling between tools is stressful. A unified experience layer can make life a lot easier. HR Thought Leadership
Attendees at the Knowledge 2026 EmployeeWorks keynote
3 min Knowledge 2026 highlights for HR leaders The employee experience announcements, sessions, and stories that mattered most  HR Events
ServiceNow Chief People and AI Enablement Officer Jacqui Canney speaking at Transform 2026
4 min What does it take to put AI to work for people? A fireside chat at Transform 2026 with ServiceNow Chief People Officer Jacqui Canney HR Thought Leadership
"The goal of working with AI isn’t to get the answer faster. It’s to find out what you’re missing." Vivienne Ming Theoretical Neuroscientist
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4 min Read Article 5 white(ish) lies we tell ourselves about AI AI lies undermine responsible AI adoption, obscure governance, and put operations at risk AI Thought Leadership
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5 min Enterprise AI Maturity Index 2026 New research confirms that many orgs bought AI, but few built for it. Those that did are seeing impressive ROI; the rest are battling chaos. AI Research
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3 min The real value of AI starts where suggestions end AI insights don’t lead to AI results. AI that connects to actual work does. AI Thought Leadership
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