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3 min
Using AI: The 9% problem
Buying AI tools was the easy part. Building the infrastructure to support them is where most enterprises are stuck.
AIResearch
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CTA Primary
2 min
How to calculate ROI to determine AI value
AI spending jumped 110% in a single year. Most organizations still can't say what they got for it.
AIThought Leadership
1 min
Game Changers: AI in cycling
How Andy Schleck, the 2010 Tour de France winner, is using AI to minimize variables between riders and performance
AIThought Leadership
6 min
One of the best measures of AI fluency is one you can't see
Prompt quality is a strong signal of AI proficiency, but most enterprises have no visibility into this data
AIThought Leadership
4 min
New research: AI success hinges on execution, not adoption
AI momentum isn't enough to deliver the scalable results business leaders expect
AIThought Leadership
AI in industries
2 min
AI in government: Ready to scale
New research shows how U.S. agencies are moving beyond AI experimentation
IndustriesResearch
3 min
6 AI priorities for investment firms
It's time for firms to go from theoretical to real-world AI applications
IndustriesResearch
3 min
How AI is driving innovation in the automotive industry
As AI technologies become more sophisticated, automakers are exploring new ways to operate and serve
IndustriesResearchLatest insights on AI business reinvention
AI for IT
3 min
Why enterprises are consolidating IT workflows on a single platform
When one platform simplifies IT and puts AI to work, the business case for point solutions falls apart
News and EventsCompany Story
3 min
The productivity multiplier
Humans and AI specialists are better together
Products and SolutionsEnterprise IT
3 min
Knowledge 2026 through an IT lens
The announcements and sessions that IT pros should pay attention to
Enterprise ITEvents
AI for CRM
3 min
Knowledge 2026 insights for sales and service leaders
The announcements, sessions, and stories that are redefining customer relationship management
CRMEvents
3 min
The CRM built to finish the work
Autonomous CRM unites AI, workflows, and data to act, not just track
CRMCompany Story
4 min
After 35 years in CX, humans are needed more than ever
What’s changed, what hasn’t, and why the basics still win
CRMThought Leadership
AI for risk & security
4 min
3 ways governance fixes what's holding AI back
Conventional wisdom says more rules and guardrails hamper innovation and slow growth. In the agentic AI era, the opposite is true.
Ethics and GovernanceThought Leadership
2 min
What happens when your AI gets turned off?
AI access can change instantly. Business leaders need AI control that keeps work moving.
AIThought Leadership
6 min
Learnings from when an AI agent goes rogue
ServiceNow's Sean Regan sat down with the founder of PocketOS, whose AI agent deleted his company
AIThought Leadership
AI for HR
4 min
Can AI help fix employee burnout?
Swiveling between tools is stressful. A unified experience layer can make life a lot easier.
HRThought Leadership
3 min
Knowledge 2026 highlights for HR leaders
The employee experience announcements, sessions, and stories that mattered most
HREvents
4 min
What does it take to put AI to work for people?
A fireside chat at Transform 2026 with ServiceNow Chief People Officer Jacqui Canney
HRThought Leadership
"The goal of working with AI isn’t to get the answer faster. It’s to find out what you’re missing."
Vivienne Ming
Theoretical Neuroscientist
4 min
Read Article
5 white(ish) lies we tell ourselves about AI
AI lies undermine responsible AI adoption, obscure governance, and put operations at risk
AIThought Leadership
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CTA Primary
5 min
Enterprise AI Maturity Index 2026
New research confirms that many orgs bought AI, but few built for it. Those that did are seeing impressive ROI; the rest are battling chaos.
AIResearch
3 min
The real value of AI starts where suggestions end
AI insights don’t lead to AI results. AI that connects to actual work does.
AIThought Leadership
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