Mitigate cyberthreats automatically with AIOps

  • Solutions
  • Cybersecurity and Risk
  • 2023
  • Karl Klaessig
February 08, 2023

Mitigate cyberthreats with AIOps: man in an office working on a laptop

The majority (83%) of employees across industries want their jobs to remain hybrid, Accenture reports. Yet nearly 50% of CIOs feel their cybersecurity initiatives aren’t keeping pace with their digital transformation efforts, according to research by ServiceNow and ThoughtLab. Neither are their cybersecurity budgets.

Combining artificial intelligence (AI) and machine learning (ML) for IT operations (AIOps) can help.

Smart automation can head off threats

With 3.4 million unfilled security jobs worldwide, according to Fortune, perpetually understaffed IT teams are having to pick up the slack. Hybrid work and new business opportunities are increasing the demand for technology services. This leaves IT stuck trying to deliver and secure new groundbreaking applications while using the same old manual, disconnected tools and techniques.

To overcome these challenges and mitigate cyberthreats, IT and security operations teams need to join efforts and apply a common, automated approach to connect workflows across the enterprise. That's what AIOps offers.

AI-based automation empowers 24/7 unstaffed monitoring, real-time alerts, and actions based on defined policies and risk tolerance. Moving from manual processes to AIOps enables security and operations teams to:

  • Take a predictable, proactive approach to incident response

  • Automate responses to reduce threat vulnerability

  • Promote collaboration to respond to problems fast

A unified automation platform makes it possible to share data and workspaces across otherwise fragmented teams and integrate and enrich data and analytics from different tool sets. This can help improve findings, actions, and outcomes.

Strategic automation can speed response times

Among IT departments that have adopted automation to improve their operations, 47% use it to escalate security incidents, and 37% rely on it to create and route tickets, according to IDC.

Strategic automation builds confidence among IT teams: 47% believe it increases efficiency across the organization, and 32% say it increases compliance, IDC adds. AIOps is a game changer for security teams, IT teams, and the entire business.

Using AIOps to create end-to-end, proactive workflows across operations, security, and service management can accelerate response times by:

  • Automating and orchestrating processes

  • Assigning ownership

  • Tracking incident status in real time

  • Centralizing data and reporting

  • Enabling shared data and operational excellence

Helping IT come to terms with hybrid work

Hybrid work is here to stay. Your IT teams shouldn’t be put in the position of pitting corporate security against employee and customer satisfaction—or dreading having to support your increasingly digital business because they don’t have the tools and platform to do it efficiently.

Connecting traditionally siloed IT and security operations teams and workflows across the enterprise makes it easier to thwart threats, even with fewer staff. With AIOps, you can automatically reduce risk while keeping hybrid workers happy—and IT headaches away.

Find out more in our ebook: Thwart cyberthreats fast with security operations.

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


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