Forrester report: ServiceNow debuts as a Strong Performer in RPA

I’m incredibly thrilled to share that, in our very first year of entry, ServiceNow has been named a Strong Performer in The Forrester Wave™: Robotic Process Automation, Q1 2023. We believe this validates the impact of our product vision and current capabilities in this market. More importantly, we think it’s proof that our customers are reaching their business goals.

Automation: A competitive advantage

In the current economic environment, organizations are investing more in operational efficiency and enhanced experiences for their customers and employees. The need to accelerate automation across the enterprise has created more demand for technologies such as robotic process automation (RPA) to streamline manual work and improve the bottom line as well as the employee experience.

The RPA market continues to evolve at a rapid pace. We're proud to be a next-generation RPA provider that sees this important capability as part of a broader platform that orchestrates automation tools to work together seamlessly to unify a customer’s hyperautomation landscape.

Seamless orchestration

Forrester evaluated ServiceNow Automation Engine and solutions from other top providers across three categories: current offering, strategy, and market presence. The 26 criteria included data integration capabilities, low-code/no-code capabilities, and vision. The report also incorporated feedback from customer interviews.

In our opinion, our approach to innovation in this space, with a special focus on unifying the hyperautomation landscape for more seamless orchestration, has received recognition from analyst firms and customers alike. Our in-platform integration and automation solution helps organizations quickly connect or automate any system, document, or task with minimal code.

Since the Now Platform San Diego release, we’ve seen rapid adoption of Automation Engine to drive digital transformation initiatives across multiple industries, such as financial services, technology, and retail. At the heart of our hyperautomation strategy is people and their experiences:

• Automating tasks and processes through a single lens

• Applying document intelligence with AI

• Optimizing existing processes with recommendations

• Discovering new automation opportunities

The Now Platform offers all of these in one experience, including visibility into the enterprise’s often-siloed automation vendor landscape.

To be recognized by a respected analyst firm such as Forrester is both gratifying and incredibly humbling. I have our team and our customers’ trust to thank. You can continue to count on our innovation, and we’ll keep watching what you build with excitement and awe.

Find out more about why ServiceNow was named a Strong Performer in RPA in the complimentary Forrester Wave™ report.

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