The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end.
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8 min
Hill-climbing enterprise AI: How ServiceNow built its AI specialists
Enterprise AI agents improve through repeated measurement. Here's how our IT agents got better, setbacks included.
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4 min
ServiceNow: A Leader and a Customer Favorite in Forrester Wave for CPQ
This is our first Forrester configure, price, quote evaluation. Here's what customers say is changing in how they sell.
CRMCompany Story
3 min
Forrester names ServiceNow a Leader in conversational AI for employees
ServiceNow scored 5/5 in eight criteria, including customer data security, in Forrester's Wave report on employee services AI
HRCompany Story
3 min
AI agents need more robust identity security controls
As AI agents gain access across the business, clear ownership and visibility are imperative
Ethics and GovernanceCompany Story
5 min
How ServiceNow is pioneering autonomous security
We've created a global hub to help enterprises move from reactive security to AI-powered defense
Ethics and GovernanceCompany Story
Control and govern AI
You can’t control what you can’t see. ServiceNow Super Intelliigence Control Tower gives you one place to discover any AI asset, secure AI actions, and govern AI activity.
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