ServiceNow recognized as a Leader in low-code innovation

  • Application Development
  • About ServiceNow
  • Jithin Bhasker
  • 2023
July 06, 2023

Forrester Wave Leader 2023: Low-Code Development Platforms for Professional Developers

I’m excited to announce that ServiceNow has been named a Leader in The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2023. We believe this validates our leadership in low-code innovation.

According to the report, “ServiceNow continues to build on its IT credibility with focused, useful low-code innovations to address the technical and governance challenges of scaled, decentralized development and widespread automation. This vision is superior, bolstered by its roadmap, and rooted in the firm’s sound IT service management.”

To us, the 2023 Forrester Wave also highlights our commitment to excellence in governance. Allowing separate business units to develop and launch custom apps will scale low-code innovation, but it must be properly governed every step of the way. Our tools make it easy to safely scale, manage, and safeguard app development.

ServiceNow scored a 5 out of 5 in nine criteria. Our out-of-the-box features for governance and portfolio management are “first-rate, providing a controlled end-to-end view of the whole app portfolio,” the report notes.

Embracing generative AI

The report acknowledges that “generative AI has thrown a monkey wrench of opportunity and uncertainty into the low-code market.”

ServiceNow® App Engine is built on the Now Platform®, giving developers access to AI-powered capabilities, such as search, analytics, and predictive intelligence.

Developers at all skill levels can access sophisticated tools in a secure environment, allowing them to layer in contextual recommendations and AI search to create exceptional user experiences.

ServiceNow continues to invest in AI to help accelerate app development, lower barriers for no-coders, and simplify deployment. These investments also help augment the user experience.

A leading reputation among developers

App Engine has earned a reputation among the developer community as an easy-to-use solution to build fully functional apps, fast. Our customers have used App Engine to create solutions ranging from customer engagement portals and internet of things (IoT) apps to data tracking and case management.

Positive user feedback centers on the product’s customization capabilities, security, and intuitive administrative experience. The collaboration tools and automated workflow capabilities allow for enhanced teamwork and scale. Making apps from scratch is possible, including engaging user interfaces, API integrations, and guided tours.

As we continue to expand our market presence, this positive feedback and enthusiasm from customers reinforces our path to becoming the enterprise standard for low-code platforms. Customers back our vision and roadmap. We believe evaluations such as the Forrester Wave validate that customers are with us for the long haul.

App Engine demonstrates ServiceNow’s ongoing commitment to support companies in their journey to create high-quality applications, without the burden of complex, lengthy development cycles. It successfully unifies developers at all levels by removing the barriers typically embedded in legacy approaches to development.

Gone are siloed development teams, expensive manual coding, and launch delays. App Engine streamlines effort for developers—and saves them time—so they can think about their work strategically and cross-functionally.

Additionally, App Engine highlights ServiceNow’s dedication to supporting the growing population of citizen developers. We understand the business benefits of low-code. It allows users to aid the business through rapid app creation. And intuitive app development can lead to quality experiences for customers, new revenue streams, and streamlined processes.

Looking to the future

As we look to the future, our low-code platform roadmap will allow us to continue to grow and capture even more market opportunities and support more organizations as they innovate for their own customers and end users. We’re deeply committed to seeing our customers and partners realize the full benefits of automation, AI, digital transformation, and low-code for their organizations.

Our mission for low-code goes far beyond ease of use. It’s about empowering developers at all levels to adapt, iterate, and bring to life apps that can change the nature of their business. This is true digital transformation.

Read the full Forrester Wave™ report.

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