ServiceNow is the Microsoft Teams Apps & Solutions Partner of the Year

  • Terry Brown
  • IT Management
  • About ServiceNow
  • 2023
July 17, 2023

Microsoft Teams apps: woman with headphones smiling at two computer monitors in front of her

I’m proud to announce that ServiceNow is the recipient of the 2023 Microsoft Partner of the Year Award for Modern Work - Apps & Solutions for Microsoft Teams. We're also the 2023 Microsoft Asia Pacific Region Independent Solutions Vendor Partner of the Year. 

At ServiceNow, our customers are at the core of everything we do. We believe these awards validate that we’re helping customers provide better experiences while simultaneously operating more efficiently. 

The need for better productivity

Microsoft’s 2023 Work Trend Index found workers are spending more time communicating in meetings, chats, and emails in Microsoft 365 than doing work within the productivity apps themselves. This trend worsens when employees need to search for information or navigate to a new application.

Employees spend about three hours in an average workday searching for information, according to Coveo research. Harvard Business Review found employees incur a 9% toggling tax every time they navigate to a new application. Work continues to be complex, and the pace of work continues to accelerate.

While generative AI promises to automate manual, time-consuming tasks at work, the reality is most organizations are still figuring out how to implement and use this new technology in a secure and ethical manner. Meanwhile, IT organizations and business teams continue to find ways to make the lives of their employees easier.

Partnering for better experiences

ServiceNow and Microsoft have been partnering in this area for the last several years. When the world changed in 2020, ServiceNow and Microsoft came together to help our joint customers reimagine the future of work. We shifted the focus from improving efficiency within internal teams to enabling customers to redesign their employee and customer experiences.

Customers and partners across various industries caught on as companies such as Siemens, Wipro, Levi Strauss, ASML, and NTT DATA used ServiceNow and Microsoft Teams to advance a new narrative.

While we’re humbled by the recognition of this award, we know there’s still plenty of work to do. At Knowledge 2023, we introduced ServiceNow on Microsoft Azure for U.S. customers. We also announced the ServiceNow Generative AI Controller, which can connect to Microsoft’s Azure OpenAI service.

On behalf of the Microsoft alliance team at ServiceNow, I’d like to thank Microsoft, our partners, our customers, and all the cross-functional teams within ServiceNow that helped make this happen. We look forward to driving even more success together in the future.

Find out more about how ServiceNow and Microsoft Teams enable a connected enterprise.

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


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