New Americas Advisory Council to help solve complex business challenges

  • Mike Rich
  • About ServiceNow
  • Culture
  • 2023
January 18, 2023

Americas Advisory Council to help solve complex business challenges: Edwin Bennett, Joan Wainwright, Arun Nayar

In today’s uncertain macro environment, companies are navigating complex business challenges while facing unforeseen hurdles resulting from the pandemic, supply chain disruptions, and geopolitical instability, among other things.

Against this backdrop, ServiceNow customers are turning to us to help them strike the right balance. They know they can’t slow down when it comes to adopting digital-first strategies and solutions that will help them:

  • Create great customer and employee experiences

  • Drive new business value

  • Accelerate growth and transformation

That’s why I’m excited to announce the formation of the ServiceNow Americas Advisory Council. This independent body of senior business leaders will serve as strategic advisers to ServiceNow as we continue to grow and support our customers in markets and industries across the globe.

Why an Americas Advisory Council?

With the deep industry knowledge and vast experience of our new council members, we’re well prepared to partner with our customers in North America and South America. This will help customers unlock more value and cost savings while driving greater efficiency.

The Americas Advisory Council builds on the success of our EMEA Advisory Council, announced in 2021. Tapping leaders’ industry expertise to support the company’s growth strategy in Europe, the Middle East, and Africa (EMEA) helped us provide deep support to our customers as they faced pandemic-related challenges.


This will help customers unlock more value and cost savings while driving greater efficiency.

Meet the Americas Advisory Council members

Wanting to extend that support and expertise to the Americas, I’m proud to introduce our new Americas Advisory Council members.

Edwin Bennett serves as a senior adviser to EY. He was formerly vice chairman of operations, deputy vice chairman and chief operating officer of consulting services, and managing partner of the assurance and advisory business services.

"ServiceNow is poised to be the digital cloud leader for the future,” he says. “I'm very excited to work alongside the amazing ServiceNow team to accelerate growth and further distinguish our unique value proposition to the market.”

Joan Wainwright serves as a board member at RS Group and NJM Insurance Group. She previously held senior positions at TE Connectivity and Merck, and was deputy commissioner of communications for the Social Security Administration during former President Bill Clinton’s administration. 

“I am thrilled to be part of the ServiceNow team and look forward to helping provide even greater support and success to existing clients, as well as identifying new ones that will benefit from the Now Platform,” she says.

Arun Nayar serves as a senior adviser to McKinsey & Company and is a board member at Rite Aid, Amcor, and GFL Environmental. He was formerly the executive vice president and chief financial officer (CFO) of Tyco International (now Johnson Controls), the CFO and vice president of global operations of PepsiCo, and the president of ABB Financial Services.

“As businesses across industries look to accelerate innovation, deliver better experiences, and drive quick time to value, they are in need of the Now Platform now more than ever,” he says. “I’m greatly looking forward to working alongside my fellow council members and the ServiceNow team to positively impact organizations across the Americas.”

Together with our new Americas Advisory Council members, we have an incredible opportunity in front of us. We look forward to helping organizations globally navigate a rapidly shifting business landscape and their industry-specific challenges.

Find out more about how ServiceNow makes the world work better.

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


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