Welcome to Knowledge 2023!

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May 15, 2023

Welcome to Knowledge 2023: Chuck Tomasi, Sr. developer advocate, ServiceNow

For the first time since 2019, we’re launching our flagship user conference as a single global event. We’re thrilled to feel the energy and excitement of gathering in person with ServiceNow experts, customers, and partners.

Knowledge 2023 features an amazing lineup of presentations, breakout sessions, immersive experiences, and networking opportunities. Among the many activities, here are some you won’t want to miss.


ServiceNow CEO Bill McDermott and special guests kick off this year’s event with a discussion about what it means to put yes to work to both grow the top line and protect the bottom line.

President and Chief Operating Officer CJ Desai details the latest innovations on the Now Platform as part of the Utah release. His keynote includes a chat with NVIDIA Founder and CEO Jensen Huang about AI, as well as conversations with other customer luminaries about how they’re driving success.

Low-code, no-code, and professional developers can take a deeper dive into the Now Platform innovations at the CreatorCon keynote. Speaking of CreatorCon, it’s chock-full of exciting activities, including meetups, our annual Hackathon, and CoffeeFlows—where teams partake in an escape room-like challenge.

In several spotlight keynotes, our customers share how ServiceNow is helping them achieve the business outcomes they desire. Hear from Dell, Grupo Bimbo, Hexaware, Lumen, Wells Fargo, and more.

Our closing keynote debuts a new format, featuring a special guest, our top product leaders, and the true superstar of the show: you, our audience.

Think Big sessions

Beyond hundreds of content-packed sessions about how to get the most out of the Now Platform, you’ll find thought-provoking discussions about hot topics, including total experience, creating an inclusive workplace, digital trust and blockchain, and maximizing investments in environmental, social, and governance (ESG).

Other Think Big sessions include:

  • Dismantling silos for agile decision-making

  • Why analytics has never been more important to drive diversity

  • Metaverse: Mystery to reality

  • Moral and ethical considerations in coding

  • Shaping business transformation with a skills-focused approach to the workforce

You’ll also find a wide selection of panel discussions on industry-related topics, AI, the next-generation workplace, and seizing opportunity in changing times.

Knowledge Expo

At the Knowledge Expo, you can connect with more than 140 ServiceNow partners to discover how they build great experiences on the Now Platform. That’s also where you’ll find our Welcome Reception, an opportunity to mingle and network with like-minded individuals and wind down after an exciting first day.

In addition, you can take advantage of some unique opportunities presented by our sponsors, including:

  • Jam in the Van mobile recording studio by EY

  • Brewology specialty coffee and craft beer by Deloitte

  • Headshots by EY

  • Personalized sustainable water bottles by GlideFast, Infosys, LTIMindtree, and Proven Optics

Join the conversation and stay in the know by following us on Twitter at @HelloKnowledge and Instagram at @ServiceNow. The official event hashtags are #Know23 and #CreatorCon. And be sure to take a photo in our 360 booth.

Find out more about Knowledge 2023.

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.



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