5 reasons ServiceNow is among Fortune World’s Best Workplaces

Fortune World’s Best Workplaces 2024: ServiceNow employees celebrating with balloons
At ServiceNow, we make the world work better for everyone. These aren’t just words—they demonstrate who we are through our actions every day. The extraordinary power of our people is at the core of every innovation, team achievement, and spark of creativity, as well as how we make the world work better for everyone.

That’s why we’re incredibly honored to have earned a spot on Fortune World’s Best Workplaces list for the second year in a row. We’re one of only 25 companies to be recognized. To us, this reflects our hungry and humble culture, which makes ServiceNow truly exceptional. We encourage our people to do their best work, live their best lives, and fulfill our purpose together. This is the promise of our People Pact.

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We strive to unleash a human renaissance in this age of AI, creating a place where our people can do the innovative work that drives growth and meaningful impact for our business, our customers, and our communities. Here are some of the many ways we bring this to life.

1. Fostering a growth mindset

We never stop asking “What’s next?” That mindset propels us. It inspires our people to expand the ways we innovate—whether we’re solving complex customer challenges, contributing to our communities, or pioneering new ways of working.

We use our own products within ServiceNow as customer zero to help shape the solutions we deliver to our customers.

2. Fueling growth and development

Our company is growing fast in an ever-changing business environment where technology is disrupting every workforce. The demand for tech workers in this new AI world is increasing, not diminishing, as shared in our 2024 Workforce Skills Forecast report.

We want our people to be at the forefront of the skills revolution, ready to shape the future and embrace the opportunities AI can offer. That’s why we're creating an innovative learning experience with personalized development programs. This will help our people unlock their full potential with new skills they need to excel both now and in the future.

3. Living our purpose

One of the things that sets us apart is our unwavering commitment to our purpose. Making the world work better for everyone starts within by increasing access to technology, resources, and knowledge.

Our purpose transcends our day-to-day work and inspires us to make a positive impact on the world around us. By empowering our people to do work that aligns with our shared values, we create an environment in which everyone feels connected and can thrive.

By empowering our people to do work that aligns with our shared values, we create an environment in which everyone feels connected and can thrive.

4. Cultivating a culture of belonging

We celebrate equity and inclusion because all our people should feel valued, trusted, and respected. We know that our culture flourishes with different perspectives, which helps our teams innovate and drive business success at the highest levels. Our relationships are built on trust from the start because, as our CEO Bill McDermott says, “trust is the ultimate human currency.”

In the last year, we’ve continued to sustain or improve representation of underrepresented groups and women in both tech and non-tech roles across the company. And we’re getting noticed. The American Opportunity Index recognized ServiceNow with top scores in fairness, pay, promotion, and culture. We were also named among the Fortune Best Workplaces for Women.

5. Empowering through flexibility

In addition to providing the tools and resources to help our people do their best work, we give them flexibility to achieve personal balance between work and life outside of ServiceNow.

This includes global well-being programs and benefits, a global Wellfest, “brain breaks” with inspirational speakers, and six well-being days each year (in addition to holidays and paid time off). We’ve seen an increase in our employee experience scores because of these benefits, and we’re always looking for new ways to help one another thrive.

It’s all about our people

People want to work for an organization where they can learn, grow, and contribute to something bigger than themselves. It’s why we’ve seen an astounding 1.4 million-plus people apply to work at ServiceNow this year.

We believe in a “we” culture, and we thrive because we work together—all 25,000-plus of us.

We’re proud of what we’re building together—a place where people can dream big and pursue their passions, backed by the support of their colleagues and leadership. Together, we’re committed to raising the bar and making ServiceNow an even better place to work.

Come join us at one of the world’s best workplaces. Explore careers at ServiceNow.