A journey to parenthood supported by ServiceNow IVF benefits
When Ashley O. joined ServiceNow as an executive assistant, it was largely because of the company's vibrant culture. “That’s one of the biggest things that drew me into taking the position,” she says.
Ashley had spent five years working in the wine business before making the switch to ServiceNow. “I had been looking for a change and wanted to further my career in different ways,” she explains.
Little did she know that just a few years later, ServiceNow would play a crucial role in helping her achieve something much more personal: starting a family. Meet the youngest member of her family in this video:
Finding unexpected support
When Ashley and her husband set out to conceive, they encountered unexpected challenges. After months of trying, they realized that starting a family was going to require more than just hope and patience.
"After trying to conceive on my own and realizing that I was unable to do so, I learned about IVF [in vitro fertilization]," Ashley says. "I went and saw a fertility doctor, and they ran a whole bunch of tests."
During this challenging time, Ashley heard about the IVF benefits offered by ServiceNow as part of its health benefits package.1
“When I found out that ServiceNow offered IVF benefits—through a postcard mailer—it was a huge relief,” she says. “Knowing that I had the support of my employer to pursue this journey was incredibly comforting.”
Feeling valued and cared for
Like others, Ashley’s experience with the IVF process involved numerous emotional highs and lows. Through it all, she felt grateful to work for a company that genuinely cared about her well-being, both professionally and personally.
"ServiceNow’s benefits allowed me to focus on my health and my family without the added stress of financial burden," she says.
Looking back on her experience, Ashley is filled with appreciation. “ServiceNow has been there for me every step of the way,” she reflects. “The company’s support has made all the difference in my life, and I’m so grateful to be part of an organization that values and invests in its people.”
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1 IVF benefits through ServiceNow vary by employee location.