IDC MarketScape names ServiceNow a Leader in SPM and value stream management

IDC MarketScape Worldwide Strategic Portfolio Management and IT Project and Portfolio Management, 2023-2024

I’m thrilled to announce that ServiceNow has been named a Leader in two IDC MarketScape reports:

We believe being recognized as a Leader reflects our commitment to drive innovative delivery and excellence in aligning investments to support business strategy. Our SPM and VSM solutions are helping customers accelerate digital transformation using the ServiceNow platform.

Visibility for decision-making confidence

The IDC MarketScape assessment for SPM states, “Cross-portfolio visibility for SPM and other data, including software maintenance, service desk, and product delivery with SPM, time tracking, and agile execution, help align business strategies with current progress as a focus with ServiceNow's combined portfolio.”

We believe this serves to reiterate what makes ServiceNow SPM a strong offering: the breadth of the ServiceNow story. Customers are already using features such as Process Mining to identify process improvement opportunities for idea, demand, and project workflows.

Organizations are also using Benchmarks to gain clear insights into key performance indicators and trends to compare against industry averages. Tied together with our single data model, features like these are a catalyst for enabling innovation at scale.

The IDC MarketScape notes that ServiceNow’s “expanding focus with AI and generative AI (GenAI) creates a needed foundation and basis to evolve further as organizations seek to manage Agile Release Trains, portfolios, epics, programs, and/or tasks and user stories that encompass business and other initiatives.”

ServiceNow SPM enables stakeholders to:

Value delivery and compliance at scale

In discussing ServiceNow VSM and Agile project and portfolio management capabilities, the IDC MarketScape states the Now Platform “enables consolidation, efficiency for users via cross-product coordination, a consistent interface, management, administration, workflow, integration, and data (with CMDB access and data discovery) and scalability.”

With multiple lenses for value streams, product portfolios, and goal objectives, ServiceNow provides customers with flexibility and broad planning and execution capabilities. We help organizations avoid disruption and increase productivity across the entire value stream.

Our approach to VSM uses key capabilities of SPM working seamlessly with IT Service Management (including DevOps), IT Operations Management, and Governance, Risk, and Compliance.

Together, these empower businesses and development teams with end-to-end awareness of the critical metrics and insights needed to optimize value stream flow.

Innovating for the future

We’re delighted that the IDC MarketScape has recognized our cumulative investments and focus on AI and GenAI as foundational strengths. These have been the building blocks enabling our customers to benefit from the power of SPM and VSM across the ServiceNow platform.

With SPM and VSM, we’re accelerating the process from strategy to execution to give customers greater ability to adapt to dynamic market conditions and increase competitiveness.

Read excerpts from the IDC MarketScape Vendor Assessments for SPM and VSM.

1 IDC MarketScape: Worldwide Strategic Portfolio Management and IT Project and Portfolio Management 2023-2024 Vendor Assessment, doc #US49436523, December 2023

2 IDC MarketScape: Worldwide Value Stream Management and Agile Project and Portfolio Management 2023-2024 Vendor Assessment, doc #US49436723, December 2023