IDC MarketScape names ServiceNow a Leader in cloud solutions

Leader in cloud solutions: 2 workers smiling at a laptop in a data center

I’m excited to announce that ServiceNow has been named a Leader in the IDC MarketScape: Worldwide Multicloud and Hybrid Cloud Management with Automation 2024 Vendor Assessment.1 We believe this recognition reflects our commitment to helping customers increase value and accelerate return on investment with our AI-powered platform.

ServiceNow® Cloud Solutions help customers accelerate digital transformation, improve service delivery, manage costs, and reduce risk.

The IDC MarketScape report notes, “ServiceNow offers a versatile platform for cloud management and automation that customers or partners can customize while maintaining the value and continuous improvements of SaaS solutions.” It further states, “Recent investments in generative AI and partnerships with NVIDIA will keep ServiceNow at the forefront of innovation for years to come.”

Simplify cloud processes

“The simplification of cloud processes through AI has become integral for organizations navigating the complexities of cloud adoption, ensuring that cloud environments are more efficient and aligned with broader business objectives,” explains Brian Emerson, global vice president of IT Operations Management and Cloud Observability at ServiceNow.

“By automating complex cloud processes on a single platform, organizations can better align with corporate goals and enterprise architecture standards, establish a source of truth for cloud assets, and simplify cloud access with compliance and cost controls.”

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Plan, scale, operate

Organizations can embrace AI and automation on the ServiceNow unified platform to accelerate cloud transformation with the following offerings:

IT Operations Management Cloud Discovery offers near-real-time, event-driven cloud asset discovery, plus Service Graph Connectors that ingest data into the Configuration Management Database from third-party sources to help ensure high-quality , consistent data.

Cloud Accelerate streamlines the transition to the cloud, simplifies cloud service requests, and provides comprehensive tools for workload migration, resource management, and configuration oversight to enhance cloud adoption and governance.

Cloud Cost Management works with Cloud Accelerate to help organizations track and manage cloud spend, optimize cloud costs, identify areas of overspending, and take proactive steps to manage them.

Cloud Observability within ITOM AIOps combines operational monitoring and observability data for cloud and cloud-native applications. Cloud Observability brings critical telemetry data (logs, metrics, traces) together to help teams improve security, workflows, collaboration, customer and employee experiences, and return on investment.

Security Posture Control and Vulnerability Response deliver advanced insights into cloud assets—such as internet exposure of cloud virtual machines, hyperscaler cloud misconfigurations, and compliance gaps—and integrate with vulnerability scanners to enable remediation of cloud vulnerabilities.

The simplification of cloud processes through AI has become integral for organizations navigating the complexities of cloud adoption. -Brian Emerson, GVP, ITOM and Cloud Observability, ServiceNow

Accelerate digital transformation

I’m thrilled that the IDC MarketScape has recognized our investments and focus on AI and generative AI as core strengths. These building blocks enable our customers to excel in a dynamic market, maintain competitiveness, and operate with resilience.

Find out more about ServiceNow Cloud Solutions and IT Operations Management.

1 IDC MarketScape: Worldwide Multicloud and Hybrid Cloud Management with Automation 2024 Vendor Assessment (doc #US52084624), May 2024