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Why human skills matter more in the age of AI The hidden shift reshaping workforce skills and what it signals for the future Read Article
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3 min Using AI: The 9% problem Buying AI tools was the easy part. Building the infrastructure to support them is where most enterprises are stuck. Read Article
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3 min How to calculate ROI to determine AI value AI spending jumped 110% in a single year. Most organizations still can't say what they got for it. Read Article
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3 min 5 ways AI innovation leaders beat the competition AI Pacesetter Innovation Award winners show the path to an AI-first future AI Customer Story
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5 min Quantum computing’s real-world impact Quantum computing isn’t just a research experiment—and smart business leaders are taking note Futures Thought Leadership
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2 min The next evolution of customer self-service Organizations must understand customer intent and deliver frictionless, complete resolutions ServiceNow on ServiceNow Company Story
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3 min The dangers of shadow AI Most companies don't know which AI agents are operating across their business, or how to stop them when something goes wrong Ethics and Governance Thought Leadership
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1 min Game Changers: AI in cycling How Andy Schleck, the 2010 Tour de France winner, is using AI to minimize variables between riders and performance AI Thought Leadership
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4 min AI augmentation: How to turn efficiency into growth Replacing workers with AI didn't work. The organizations winning now are asking what AI makes possible. Futures Thought Leadership
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3 min The real value of AI starts where suggestions end AI insights don’t lead to AI results. AI that connects to actual work does. AI Thought Leadership Our latest research
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5 min Enterprise AI Maturity Index 2026 Many orgs bought AI, but few built for it. Those that did are seeing impressive ROI; the rest are battling chaos. AI Research
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6 min Exec Signals The AI promise has an execution problem Enterprise leaders are all in on AI. So why isn’t it working yet? AI Research
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6 min The CX Shift: A study of customer expectations in the AI era AI can close the gap between customer expectations and customer experience or make it worse CRM Research Latest insights on AI business reinvention AI for IT
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4 min We've watched IT reinvent itself twice. Here's what's next. AI is a revolution that collapses the barrier between services and operations Enterprise IT Thought Leadership
Knowledge 2026 attendees at the IT spotlight keynote
3 min Knowledge 2026 through an IT lens The announcements and sessions that IT pros should pay attention to Enterprise IT Events
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3 min The automation graveyard Why most AI investments don’t survive contact with reality Enterprise IT Thought Leadership AI for CRM
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3 min The CRM built to finish the work Autonomous CRM unites AI, workflows, and data to act, not just track CRM Company Story
Attendees at ServiceNow Knowledge 2026
3 min Knowledge 2026 insights for sales and service leaders The announcements, sessions, and stories that are redefining customer relationship management CRM Events
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3 min How to win in the shifting CX landscape Bring together data, workflows, and AI across the enterprise to deliver experiences that move the business CRM Research AI for risk & security
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2 min Future Signals: Risk at the speed of AI A scan of the latest signals to help leaders sense shifts early, experiment rapidly, and adapt as conditions evolve Futures Thought Leadership
Attendees at the security and risk keynote at Knowledge 2026
3 min Knowledge 2026 top takeaways for security and risk leaders Security and risk were at the center of the event’s agentic conversation Ethics and Governance Events
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5 min Do autonomous AI agents need human managers? Everyone needs a boss to set strategy, clarify priorities, and provide oversight. AI agents are no exception. Ethics and Governance Thought Leadership AI for HR
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4 min Can AI help fix employee burnout? Swiveling between tools is stressful. A unified experience layer can make life a lot easier. HR Thought Leadership
Attendees at the Knowledge 2026 EmployeeWorks keynote
3 min Knowledge 2026 highlights for HR leaders The employee experience announcements, sessions, and stories that mattered most  HR Events
ServiceNow Chief People and AI Enablement Officer Jacqui Canney speaking at Transform 2026
4 min What does it take to put AI to work for people? A fireside chat at Transform 2026 with ServiceNow Chief People Officer Jacqui Canney HR Thought Leadership The central obstacle to AI adoption is not access to models or budget, but rather a "mapping problem." INSEAD and Harvard Mapping AI into production
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4 min Read Article The machines are ready. Are you? Five signals that the gap in AI isn't technical; it's human Futures Thought Leadership
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4 min 3 ways governance fixes what's holding AI back Conventional wisdom says more rules and guardrails hamper innovation and slow growth. In the agentic AI era, the opposite is true. Ethics and Governance Thought Leadership
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6 min One of the best measures of AI fluency is one you can't see Prompt quality is a strong signal of AI proficiency, but most enterprises have no visibility into this data AI Thought Leadership
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