IDC MarketScape names ServiceNow a leader in facility management applications
A single platform for facilities management
Managing facilities and associated assets shouldn’t feel like an uphill battle. Yet many organizations find themselves trapped in costly reactive cycles. Asset issues such as misplaced devices and outdated firmware go unnoticed, and repairs are delayed due to fragmented systems, manual processes, and scattered data.
ServiceNow provides a unified AI-powered platform that brings all your tools, data, and workflows together. This orchestration and automation of processes provides facilities teams with actionable insights, enabling more effective maintenance and asset management.
The IDC MarketScape report notes, “[ServiceNow] offers a full suite of facilities management solutions, including inventory management, work order management, space management, capital project management, and real estate and lease administration.”
ServiceNow® Workplace Service Delivery and Enterprise Asset Management work in harmony to streamline facilities management operations, empowering facilities teams to detect and resolve issues proactively while optimizing the management of building asset and real estate lifecycles.
Our solution offers a breadth of capabilities, from creating maintenance schedules and plans to tracking vendor service-level agreements (SLAs) and asset procurement activities. Real estate management is streamlined with visibility into key utilization insights and strategic scenario planning capabilities.
Innovation in AI
IDC MarketScape also recognized our investment and expertise in AI as a core strength, stating, “ServiceNow is as well positioned as any company to integrate GenAI capability into facility management solutions.”
As we continue to develop our AI offerings, we’re focused on enhancing both occupant and technician experiences—improving time to resolution, optimizing energy management, and facilitating preventive maintenance.
By connecting AI, data, and workflows, the ServiceNow AI platform for business transformation empowers teams to streamline their day-to-day activities, boosting productivity and driving business growth.
Download the IDC MarketScape excerpt for a deeper understanding of our offerings and the benefits they bring.