Meet Vicki: Doing her best work to make tech more accessible

Vicki C. began her career as a special education teacher, helping students navigate learning challenges with the right tools. Over time, she realized her skills in breaking down complex problems and finding creative solutions could make a difference in the tech world too.

Today, as senior outbound product manager for platform and AI at ServiceNow, Vicki focuses on accessibility, globalization, and theming. She turns customer feedback into innovations such as AI-powered voice input and Text Adjust accessibility features on the ServiceNow Platform to make tech more accessible.

Vicki’s path to product management wasn’t linear, but with ServiceNow’s support, she grew the skills and confidence to land her dream role, earning two promotions in just two years. She even completed a triathlon—a personal milestone made possible by ServiceNow’s flexibility. Watch Vicki’s story to hear how a passion for helping others can spark unexpected and rewarding career opportunities.

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