ServiceNow unveils autonomous procurement at DPW Amsterdam

Building on the AI agents ServiceNow launched at Knowledge 2025, I’m thrilled to share what’s next: new AI agents and fresh capabilities—all aimed at ushering in autonomous procurement.

We're helping to eliminate the busywork and manual grind that slows down teams—empowering people to deliver on the big work that really moves the needle across source-to-pay. Say goodbye to chasing approvals, drowning in emails, and bouncing between apps. ServiceNow^® AI Agents for source-to-pay are built to act, not just search and summarize.

That means more time focused on lowering indirect spend, strengthening supplier relationships, and building resilience.

AI agents do the heavy lifting

Here’s a closer look at the innovations planned for release in Q4 2025 to make procurement smarter, faster, and more autonomous:

AI agent for quote parsing

For years, complex quotes with buried details have slowed down procurement teams. Before a procurement request could move forward, quote details had to be manually discovered, copied, and pasted from submitted documents into a procurement system.

Our AI agent for quote parsing extracts and digitizes key elements—such as pricing or service-level agreements (SLAs)—from quote documents, speeding process cycle times and reducing the opportunity for data entry errors.

AI Data Explorer for source-to-pay

Many companies struggle to access timely insights to help understand and manage spend, ensure compliance, and make informed procurement decisions. AI Data Explorer for source-to-pay lets procurement professionals query data by asking questions in plain language and instantly spinning up ad hoc dashboards—no coding or developer skills required.

Whether you’re identifying the three largest suppliers by spend at a moment’s notice or trying to understand longer-term trends, this AI agent makes procurement insights quick to find, easy to understand, and ready for action in the ServiceNow AI Platform.

“ We turned to ServiceNow Source-to-Pay Operations to give us the foundation we need for a next-generation, autonomous procurement solution,” says Ashish Tiwari, director of global supply chain management procurement ops, data, and AI at Aptiv. “Pairing our people with AI will give us the speed, flexibility, and insight we need to deliver transformational solutions for our customers.”

Expanding into purchase order management

Exceptions to purchase orders are a frequent problem for companies trying to keep production on track. Missing items, incorrect quantities, and delayed shipments can quickly disrupt operations.

Our new Purchase Order Management capabilities simplify this process by flagging exceptions and enabling procurement teams and operational buyers to manage and mitigate issues without constantly switching between apps. It gives you a clear view of impact, avoids risky customer delays, and saves money on expedited shipping.

We’re excited for customers to get their hands on Purchase Order Management in Q4 2025, but our innovation doesn’t stop there. We’ll be adding more AI agents to extend our vision of autonomous procurement in the coming year. Two examples are mitigation optimization and execution tracking, which will make the process of managing exceptions faster and more effective, with more transparent outcomes.

All of this is being built with scalability in mind: Our large enterprise customers process millions or even hundreds of millions of purchase order line items every month to support their direct procurement needs.

A vision for the future

Over the past year, ServiceNow has doubled down on helping enterprises unleash the full power of people, together with AI, in procurement. Source-to-pay is a deeply collaborative process that crosses departments, functional boundaries, and organizations. Removing the manual grind and unleashing the power of your people requires more than great intake.

With AI agents that truly act rather than just searching and summarizing on a platform designed for broad business transformation, customers can rethink how they execute source-to-pay. This is autonomous procurement, and it’s the future.

Find out more about how ServiceNow helps orchestrate procurement teams and end-to-end processes with efficiency.