Abhi Rele

Abhi Rele, Director, Outbound Product Management, Industry and Customer Workflows, ServiceNow

Abhi Rele is the director of outbound product management for industry and Customer Workflows at ServiceNow. He works closely with customers, partners, and go-to-market teams to drive enablement, adoption, and evolution of the Customer Service Management product. 

Prior to ServiceNow, Abhi launched the first enterprise IoT platform at Samsung and Apigee (now Google). He's passionate about how digital technology is changing the way we work and live and is always looking for a good nonfiction book to read.


  • Customer service: A smiling man sits in front of an open laptop with a cellphone to his ear.
    Customer Experience
    How Guided Decisions improve customer service for everyone
    November 24, 2021
  • Customer service delivery: A businessman wears a headset while working on his laptop.
    Customer Experience
    How Playbooks improve customer service delivery, agent productivity
    November 09, 2021

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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