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Abhi Rele

Abhi Rele, Director, Outbound Product Management, Industry and Customer Workflows, ServiceNow

Abhi Rele is the director of outbound product management for industry and Customer Workflows at ServiceNow. He works closely with customers, partners, and go-to-market teams to drive enablement, adoption, and evolution of the Customer Service Management product. 

Prior to ServiceNow, Abhi launched the first enterprise IoT platform at Samsung and Apigee (now Google). He's passionate about how digital technology is changing the way we work and live and is always looking for a good nonfiction book to read.

  • Customer service: A smiling man sits in front of an open laptop with a cellphone to his ear.
    Customer Experience
    How Guided Decisions improve customer service for everyone
    November 24, 2021
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  • Customer service delivery: A businessman wears a headset while working on his laptop.
    Customer Experience
    How Playbooks improve customer service delivery, agent productivity
    November 09, 2021
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Featured

  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Culture
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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