Abhijit Mitra

Abhijit Mitra is senior vice president of industry products at ServiceNow. He's a seasoned customer-oriented leader with a track record of driving innovation and growth and helping companies transform their product portfolio into new markets with new business models. Overt the last 24 year of his career, he's created several award-winning and industry-leading products at Oracle, SAP, and ServiceNow. These products have grown from zero to multibillion-dollar businesses and driven organic growth at these public companies.

At ServiceNow, Abhijit created the Customer Service Management (CSM) business in 2016 that helped the company expand beyond IT and into the core of businesses. The CSM business is one of the fastest-growing business at ServiceNow today, and the product is also a Gartner MQ leader. Since 2019, Abhijit has been responsible for creating ServiceNow’s industry solutions and leads products across the financial services, telecommunications, manufacturing, and healthcare industries.